I bought an Airfryer on the 20/07/22. I emailed Tower on 01/03/23 asking how I could receive a refund/replacement as it stopped working. Was told that I may have to wait upto 7 days for a reply by automated email. In the meantime I had to purchase a new Salter (wouldn't buy a Tower now). Received email 6 days later on 06/03/23 later (please check your records) asking for the below; --- A full description of the problem you are experiencing, including images. --- How you maintain the item(s) and frequency --- The batch number of the product: (Both numbers can be located on the rating label on the bottom/back of the product). I did all of the above including sending a picture of the Airfryer plugged in, with both the temperature dial and the timer on clearly not working. You assume after doing what was requested that you've fulfilled the refund requirements, so my husband took the airfryer to the tip. I then receive 36 hrs later from the same advisor these demands;- --- Can you please write on the front of the item itself, in marker pen, your name, your request number 693660 and today’s date? --- Can you please take a picture of this. --- On the back or underside of the appliance, please write the same information, close to the “ST4 2NL” code or, PO no. but not obscuring it. --- Please now cut the cord ensuring that this is unplugged from the mains before doing so and, as close to the body of the item as possible (about 1cm). --- Can you now take a picture, this time of the back or underside of the item, which clearly shows the “ST4 2NL” and batch no., the severed cord and the written information. --- Please also confirm the PO no on the underside of your appliance. For a 50 year old disabled woman I'm becoming increasingly stressed about not receiving the refund, as I had to buy a replacement - not hearing from them for 6 days - and wonder what other hoops I'll have to jump through to receive the £79.99 for a product that was sold that was not fit for it's purpose, as it doesn't even switch on. I do fully appreciate that it takes time to answer queries due to the huge increase in your Sales. I have email evidence showing all the above. I have written the above on another website, where in reply I was promised a response within 24 hrs...... guess what? Not heard anything back. It's a shame that Tower don't stick to their word. They also knew that the airfryer had gone to the tip before they replied to my review.