Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,639 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought the aero crisper. The clasp what holds it shut does not work, it's not even close, very poor quality. I emailed 7 days ago and still no answer of customer service... obviously no customer service...”

Helpful Report

Posted 2 years ago

Hi I was sorry to read your review about the fault which has occurred with your Air Fryer. When you contacted our Customer Services Team you will have received a message confirming safe receipt of your message as well as the timescales as to when you can expect a response from us - we have contacted you today within these timescales. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 2 years ago

“sorry to say this but have purchased two 3 lt airfryers and both have gone wrong the last one only lasted a month both items with the same fault do not come on when tray put in timer on heat switch on 180 outcome nothing now had to buy the 4lt as this was the only one argos had i am keeping finger crossed that this lasts a bit longer”

Helpful Report

Posted 2 years ago

“It's been over 2 months we have been without a microwave we have sent all relevant documents you required and still waiting for a response I think your after sails as far as warrantee and customer care is non-existent this is our second microwave in 3 years from your company we had similar problems on our first purchase you only have to look back on our dozen and dozens of email to research this we are old age pensioners and cannot afford to keep buying microwave I think the way this as been handle is disgusting and will be leaving these comments on tower reviews warning other potential customers of the problem we have and think twice before purchasing a TOWER PRODUCTS.”

Helpful Report

Posted 2 years ago

Hi Alec, Thanks for leaving your valuable comments about your recent contact with Tower Customer Services. I was sorry to read that your warranty claim wasn't as smooth as you had expected it to be. I have arranged for one of our Customer Services Team to contact you very soon to resolve your enquiry in full. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought one 3 days ago. Leaked. Returned. Seen a different model and decided to give it a second chance. Same story. The whole idea with 2-in-1 would be great, if not the leaks. The only temperature when it doesn't leak it is °°°, while only cotton can be ironed. °° leaks, not to even mention ° when pours. What is the point of having this iron just to be able to iron bedsheets? Most of shirts, and different fabrics from cotton need to be ironed in lower temperatures. It all does not make any sense to me. There won't be a third chance as it seems to be main issue with all Tower irons. So disappointing”

Helpful Report

Posted 2 years ago

“I had recently bought an airfryer from Tower, at Asda. I have used it frequently over the past 1-2 months, I went to do lunch today, and the handle has completely come off in my hand. I have tried to contact their number but no one answers, just an automated message. I am not happy.”

Helpful Report

Posted 2 years ago

“terrible product i used it twice and it set on fire melting all the insides to which tower didnt reply for over a week i had to contact them again and battle to get money back poor customer service leave people without an answer dont buy this product”

Helpful Report

Posted 2 years ago

“Ordered and paid for an accessory for my new air fryer. Sent by Evri but never arrived. Tower customer 'service' have failed to respond to my emails. So I have no parcel and no refund. Unacceptable.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your recent order. I was disappointed to read your comments especially surrounding Tower Customer Services failing to respond to your emails. Upon sending your message to us you will have received an acknowledgement to confirm safe receipt of your message and providing an indication of when you can receive a response from us. Moving on to the specific nature of your concern I was sorry to learn of the poor delivery experience and on behalf of our courier partners must offer my sincere and personal apologies. I have arranged for one of my Customer Services Team to contact you shortly to conclude your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Would love to if I'd of received it!”

Helpful Report

Posted 2 years ago

“Hopefully first one was a bad production model returned to shop of purchase as unit (Model No. T17038) manual 5 in 1 11lt as packed in after just 5 uses. Have purchased second unit hopefully will be better.”

Helpful Report

Posted 2 years ago

“NOT impressed! Never received my order & the delivery was NOT attempted 3x as advertised after contacting Tower via email! was told my item was out of stock!? how can it be out of stock when it was being delivered to me !?”

Helpful Report

Posted 2 years ago

“I am very unhappy and totally disappointed with my recent purchases from Tower and their customer service is not good either :-(. First Tower Air Fryer purchased 15th Nov, had to be returned to the retailer as the manual timer did not work. Second Tower Air Fryer arrived today, and guess what, this one will have to go back also!!!!!! I opened the box to discover the plug is broken/smashed with the fuse bit lying loose in the box. I am waiting for CS to get back to me?????????”

Helpful Report

Posted 2 years ago

Hello Sottie Thanks for taking the time to leave your comments about the delivery experience of your Air Fryers. I was sorry to learn of the condition upon arrival of your parcels - rest assured I will be addressing your enquiry with our courier partners. I was however disappointed to read your comments about our Customer Services Team. Upon contacting our Customer Services Team we do confirm the timings of when you can expect a response from us as well as making a polite request not to send duplicate messages as this only hinders our ability to resolve your enquiry in the shortest possible time. I can confirm we have safely received all 4 of your messages sent within a 24 hour period and have responded to your message within the original timescale quoted. It only leaves me to apologise once again for your poor delivery experience. Keith - Group Customer Services Manager

Posted 2 years ago

“Don't know if I am qualified to do a review as you used a sub standard delivery company EVRI and it never arrived . Complaints to yourselves with "will get back to you in 48 hours " has come to nothing and contacting EVRI comical.”

Helpful Report

Posted 2 years ago

“I've still not received my air fryer that I ordered and paid for in December 19th. It was a Christmas present for my son and partner. Very disappointing.”

Helpful Report

Posted 2 years ago

“Sadly I can’t write a review as my air fryer has still not turned up. Contacted Customer Service however still no further forward. Highly unlikely I will use Tower again.”

Helpful Report

Posted 2 years ago

“I haven't received my Parcel, which I ordered on the 19th of December. I've also emailed, multiple time, with only one response.”

Helpful Report

Posted 2 years ago

“Silicon foot on plate came off so lost, like to have been ingested as not present at washing up. Tower customer services hopeless, told to go to ebay when challenged go to retailers. If a toddler ate it, fortunately none present possible serious issue. They don't understand health and safety, it's a faulty design and ought to be product recall.”

Helpful Report

Posted 2 years ago

“Had my air fryer for a year and it was amazing and I loved it! It has now decided to have a mechanical fault and won’t work. Because I didn’t register for the 3 year warranty I now can’t get a new one and customer service weren’t very helpful?”

Helpful Report

Posted 2 years ago

Hi Thanks for your review. I was disappointed to read your comments regarding your recent contact with Tower Customer Services. Having reviewed our communications with you we requested further information in a bid to assist with your enquiry - as of today we have no record of any further information being provided from you. It only leaves me to apologise for any inconvenience you may feel has been caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Would have been good to have received it, looks like it's been stolen from the courier company you use, Evri. I suggest you look at their trust Pilot reviews, absolutely terrible. I will not be using Tower as long as they use Evri to deliver ( or not in this and may cases) the goods.”

Helpful Report

Posted 2 years ago

“Abysmal customer service when returning a product. I would recommend that NO-ONE buy from this company. Shocking. They don't answer your calls and they ignore your emails. Eventually they sent me a returns label but the courier company (Yodel) were refusing to carry the item because it was "too big". Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 2 years ago

Hi Frank, I was sorry to read your comments regarding Tower and the experience of returning your parcel to us. Here at Tower we value our customers feedback. I'm sure you will appreciate that due to the phenomenal interest in our energy saving products such as Air Fryers our Customer Services Team have been inundated with customer enquiries. Our Customer Services Team are working very hard to respond to our customers emails and whilst we took slightly longer than normal to respond to your message we did not ignore it as you mention. I was pleased to understand that the returns label that was issued was used to return your product and one of my Customer Services Team will be contacting your very soon to conclude your enquiry. It only leaves me to sincerely apologise for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Evri have had my order for weeks now, no way to contact evri direct and no way to contact Tower direct, emails only. Came on here to see if others experienced the same, and there's lots of people having issues with customer service. You just have to look at these reviews, Tower have only responded to the 5 star ones. Not going to hold my breath on getting my fryer any time soon :(”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was disappointed to read your comments - especially when you mention that we only reply to 5 star comments - this is not the case. Every review left by our customers is investigated by ourselves as we are doing with your enquiry which was only received today. I was sorry to learn about the delays with your delivery - rest assured we hold close links with our courier partners and we have escalated your enquiry to them. One of my Customer Services Team will be in contact with you vey soon to resolve your enquiry. It only leaves me to apologise for any shortcomings in the service your have been provided. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,639 reviews