Customer service turn around very poor. Bought a machine 29th April, on third "cook" we wanted to use Smart Cook and the machine just went mental, changing times, temperatures, switching the light on, then off, then on, etc. Kept beeping. Sent message via website, still waiting on first email return about the issue 9+ days later. (I also had a separate thread about a return and CS replied on the "problem" email about the return). Nothing in the manual to say if this is right (I doubt it as times and temperatures change on both fryers and the light comes on and goes off on its own accord in #2 which hadnt started cooking) No telephone number on the site, no LiveChat. So I have to wait and wait for a reply.