Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,641 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Airfryer on the 20/07/22. I emailed Tower on 01/03/23 asking how I could receive a refund/replacement as it stopped working. Was told that I may have to wait upto 7 days for a reply by automated email. In the meantime I had to purchase a new Salter (wouldn't buy a Tower now). Received email 6 days later on 06/03/23 later (please check your records) asking for the below; --- A full description of the problem you are experiencing, including images. --- How you maintain the item(s) and frequency --- The batch number of the product: (Both numbers can be located on the rating label on the bottom/back of the product). I did all of the above including sending a picture of the Airfryer plugged in, with both the temperature dial and the timer on clearly not working. You assume after doing what was requested that you've fulfilled the refund requirements, so my husband took the airfryer to the tip. I then receive 36 hrs later from the same advisor these demands;- --- Can you please write on the front of the item itself, in marker pen, your name, your request number 693660 and today’s date? --- Can you please take a picture of this. --- On the back or underside of the appliance, please write the same information, close to the “ST4 2NL” code or, PO no. but not obscuring it. --- Please now cut the cord ensuring that this is unplugged from the mains before doing so and, as close to the body of the item as possible (about 1cm). --- Can you now take a picture, this time of the back or underside of the item, which clearly shows the “ST4 2NL” and batch no., the severed cord and the written information. --- Please also confirm the PO no on the underside of your appliance. For a 50 year old disabled woman I'm becoming increasingly stressed about not receiving the refund, as I had to buy a replacement - not hearing from them for 6 days - and wonder what other hoops I'll have to jump through to receive the £79.99 for a product that was sold that was not fit for it's purpose, as it doesn't even switch on. I do fully appreciate that it takes time to answer queries due to the huge increase in your Sales. I have email evidence showing all the above. I have written the above on another website, where in reply I was promised a response within 24 hrs...... guess what? Not heard anything back. It's a shame that Tower don't stick to their word. They also knew that the airfryer had gone to the tip before they replied to my review.”

Helpful Report

Posted 2 years ago

Hello Ali, It's disappointing to read your comments. We can confirm that a colleague did attempt to contact you via phone on Friday. Unfortunately, they were unable to reach you. However, we can see that a refund was processed on Friday. We are pleased to see that you have since spoken to a member of our Team and this is now fully resolved. Best Wishes, Tower

Posted 2 years ago

“Preset programmes work but cannot set temperature or time manually. Customer services phone line useless and haven’t had a response to my email”

Helpful Report

Posted 2 years ago

Hello Dennis, It's disappointing to read your comments regarding not being able to reach us over the phone and not receiving a response to your email. We are currently experiencing an increase in contact due to the popularity of our products. We can see that your email was sent to us after 2pm on Friday 10th March and a reply was sent from our Support team well within our current reply times. Please note, our opening hours are Monday to Friday 9am until 5pm. We are pleased to see that your query has now been resolved and if there is anything further we can help with, please contact our Customer Support Team who are readily available to answer all queries.

Posted 2 years ago

“Awful, the first one pretty much set fire in my kitchen, the buttons on top melted into the unit. they did willing replace but I'm yet to use”

Helpful Report

Posted 2 years ago

“Faulty door on 10:1 141 exchange arranged , still waiting as courier lost it , Lucy at Tower has sorted it She’s an absolute 🌟”

Helpful Report

Posted 2 years ago

Hi Martin, Thanks for your valuable comments. I was sorry to read about the replacement Air Fryer not being received - rest assured as part of our continuous improvement strategy we always investigate our customers comments and reviews. Having investigated your enquiry I was pleased one of my Customer Services Team have arranged for a replacement to be dispatched to you as an express delivery. It only leaves me to sincerely and personally apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“What a complete joke dealing with this company! Contacted reference faulty handles on three pans (set consists of six in total) the handles break and are less than 12 months old, clearly a fault. Contacted Megan In customer services early January. I had advised I was happy to pay for the replacements - eventually came back to me and asked for photographs etc. I haven’t got the proof of purchase as was a gift. In between vast amounts of silence and after nearly 12 weeks was advised that parts department had no stock. Advised I was happy to wait, have now been told can’t help as I have no documentation! Why wasn’t told at the early contact point as opposed to 12 weeks later I do not know. I have asked for complaint to be be elevated to a senior manager - Megan will not confirm details despite asked over eight times. Product and service is very poor and the customer service level from Megan is the worst customer service level ever experienced! Avoid company, product and Megan in customer services!”

Helpful Report

Posted 2 years ago

“Unfortunately I have been unable to use my fryer as of yet due to an issue I noticed when unpackaging. I took photos and emailed customer service with the issue still ongoing due to the appalling time it takes to get a reply from anyone at Tower. I was hoping that we would just be able to get this swapped, but turns out you don't offer this service. However with how long this process has taken and me still having the unusable fryer boxed up at home I very highly doubt that I would be ordering another when I eventually recoeve instructions on how to send the boxed one I have back. Overall the customer service experience has been very disappointing. I first reported the issue on 12th February shortly after receiving the fryer and it is still unused in the box. We are now nearly 3 weeks down the line and still no resolution in site.”

Helpful Report

Posted 2 years ago

Hi Nathan, Thanks for taking the time to leave your comments about your recent experience with Tower. Here at Tower we always review our customers feedback and provide a balanced response. I was disappointed to read you feel our service has not been what you expected. When you initially wrote to us we acknowledged safe receipt of your message and provided a timescale of when you could expect a response - having reviewed all of our communications I can confirm we have responded well within these timescales. Within our initial communication approx. 2 weeks ago we did provide a solution which would have resolved your enquiry quickly - sadly this solution was challenged by you. One of my Customer Services Team remain in contact with you in a bid to resolve your enquiry. It only leaves me to apologise for any perceived shortfall in the level of service we have provided in our efforts to resolve your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The drawer does not locate the fan hits the element. We will be returning this product today as poor design and poor quality”

Helpful Report

Posted 2 years ago

“This kettle boils quickly but it is very very loud, sounds like a rocket taking off. 😞”

Helpful Report

Posted 2 years ago

“I purchased a Tower air fryer in Sept 2022, just before Christmas it stopped working completely. We contacted your customer services and they said to go back to the retailers and they would exchange it. Argos would not exchange the air fryer as I could not find the email with the receipt details. I have contacted Tower customer services 3 times with a copy of the warranty which we had completed when we purchased the air fryer which had all the details of where and when we bought it. Not only have you not replaced the air fryer you have not responded to any of my emails. It is disappointing enough that the air fryer just stopped working but a lack of response from yourselves is totally unacceptable. Sadly I have lost all confidence in your products and your lack of customer service.”

Helpful Report

Posted 2 years ago

Hi Estelle, Thanks for taking the time to leave your valuable comments. I was sorry to read your comments and as part of our Customer Engagement Strategy we always provide a balanced response to our customers comments. As your product was purchased via a 3rd party retailer during the first 12 months should an issue occur with your product the retailer is responsible for the warranty. One of the requirements of your products warranty is to retain your proof of purchase. Here at Tower we pride ourselves on the Customer Service we deliver everyday to our customers so I was surprised when you mentioned we had not responded to any of your messages - Indeed a search of our records show no previous contact under the email address left via your review. To demonstrate the level of service we do provide to our customers one of my Customer Services Leadership Team will be contacting you very soon. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased a Tower air fryer a couple of months ago. Initially I was happy with it, however after a few weeks I noticed that the non-stick finish on the tray was peeling off - this despite only cleaning it per the manufacturer's instructions. I contacted Tower's customer service to ask for a replacement tray and to ask if the non-stick finish which was coming off (presumably into our food!) was toxic. Their response? "Buy your own on eBay." I was flabbergasted. I'm returning the whole thing to the retailer and will be avoiding this brand in future.”

Helpful Report

Posted 2 years ago

Hi Adrian, Many thanks for your comments. Here at Tower we always welcome our customers feedback regarding their experience which allows us to improve our products and services. I was sorry to learn we appear to have fallen short of our normal high standards when it came to resolving your enquiry. I have arranged for one of my Customer Leadership Team to contact you very soon to understand your enquiry further. Finally please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower 42 Litre Sensor Kitchen Bin not working after 6 month. I now realised that I could have registered the warranty, but I didn’t do it as there was no mention of this when I purchased at Argos. Now I’m stuck with a useless bin that doesn’t open or close the lid. It is a shame as we were very happy with the product and worked very well. Until it stop working.”

Helpful Report

Posted 2 years ago

“i ordered a steam genorator iron on 11th feb and i still havent recieved my item you boast about 92 % next day delivery and im waiting a week wheres my iron”

Helpful Report

Posted 2 years ago

Hello Mr Fitzgerald, Thanks for taking the time to leave your valuable review regarding your recent order. I was very surprised to read your review as this is the first occasion we have been notified there was an issue with your order. As part of our customer engagement I have arranged for one of my team to contact you to provide an update. It only leaves me to apologise for any inconvenience you have experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“Still awaiting my refund sent back over 10 days ago”

Helpful Report

Posted 2 years ago

Hi Magi, Thanks for taking the time to leave your comments about your returned product. I was sorry to read your comments. Upon receipt of your return request we did provide details of the timescales associated for receiving your product and processing your refund. I am pleased to confirm your refund has been processed within the specified timescales. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Awful customer service problem with 3 month old air fryer they say its cosmetic so no fault don't expect this kind of response will never recommended or bur Tower products Absolutely poor company”

Helpful Report

Posted 2 years ago

Dear Michael, Thanks for taking the time to leave your valuable reviews about the warranty of your Tower Air Fryer. I was disappointed to read your comments about the response provided to your enquiry by our Customer Services Team. Our warranty schemes give peace of mind to our customers in the rare event that a fault should occur with their product. After kindly providing your photographs it was concluded that your Air Fryer remains in perfect working condition and your warranty claim can be attributed to a cosmetic mark on your Air Fryer Door. Here at Tower we pride ourselves on the service we provide to our customers - I have arranged for one of my Customer Services Team to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Placed my order Ref 71808 on 10th Feb 23 for next day delivery, order still shows pending. Have sent 3 emails through my account and not yet had a respond as of 16th Feb, yet the money was taken from my bank account in the 10th Feb 23. My worst customer experience ever.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your valuable comments regarding your recent order experience with Tower. I was sorry to learn your recent experience fell short of our normal high standards. Here at Tower we always revisit our customers comments as part of our Continuous Improvement Strategy. Having reviewed all of your communications I can see due to the high demand for the product you ordered - this was temporarily Out Of Stock. Upon receipt of your messages we did provide an acknowledgement of your messages as well as confirming the expected time when we would respond. I was pleased to see that one of our Customer Services Team has spoken to you and managed your expectations as to the delivery of your product. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Sorry I couldn't rate the item as it was smashed when I received it. So on that rating I must score it 0.”

Helpful Report

Posted 2 years ago

“Sadly the second airfryer was sent back today. I really liked the oven but after 3 months the touch pad on first would not work. The second ( replacement) one arrived and the touch pad was not working at all. I have ordered a new one but different make.”

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Posted 2 years ago

“Tower 3L manual airfrier. Seems to have burnt out after 3 months use. Only used to cook vegetables. Not a fuse on plug issue.”

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Posted 2 years ago

“The right basket doesnt fit in properly and is awkward to insert into the housing. The left one is perfect!”

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Posted 2 years ago

“We are extremely unhappy and unsatisfied with the tower airfryer . We bought it by the end of october 2022 and started to use it in December. It is leaking steam on the side of the tray making it a way less energy and time efficient. I’ve tried to upload a video for clarification but it won’t let me submit a review with the video Do not recommend it .”

Helpful Report

Posted 2 years ago

Tower is rated 4.2 based on 5,641 reviews