Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,027 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,027 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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S Good

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't rate a product I have not received, paid for next day delivery (8 days after ordering still not received) if your product is anything like your service then its rubbish”

Helpful Report

Posted 1 year ago

“My order 56708 did not arrive,I ve emailed Tower quite a few times and had no response apart from automated emails,I am £199 out of pocket and will not be recommending this company”

Helpful Report

Posted 1 year ago

Hi Sue, Thanks for taking the time to leave your comments about your delivery experience. I was sorry to read your comments and on behalf of our courier partners must apologise for your poor experience. Having had the opportunity to review your enquiry I can confirm your parcel was damaged during its journey and as a result a decision was made to return your parcel to us. Here at Tower we would never leave a customer out of pocket as you mention and I was pleased to learn one of my Team had been in contact to offer an explanation and to assure you your refund was being arranged. It only leaves me to offer my sincere and personal apologies Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I would not recommend ordering anything from tower. I ordered 3 items in November, still not received. No contact number anywhere that actually lets you speak to a human and no response to emails! Terrible service”

Helpful Report

Posted 1 year ago

Hi Daniel, Thanks for taking the time to leave your comments about your recent order with Tower. I was sorry to learn of the poor experience you have encountered. One of my Team for Customer Services has contacted you recently to fully resolve your enquiry. It only leaves me to apologise once again for any shortcomings in our usual exceptional levels of Customer Service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have contacted customer service to tell them the fryer has a large scratch on it. I have submitted pictures. Also the box was damaged when it arrived. It was only in the Tower box, no other box or plastic wrapping. X”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for sharing the condition in which your delivery was received. Rest assured this is not the condition we expect our products to be presented to our customers by our courier partners. Your enquiry will be addressed with our courier partners. I was pleased top learn that one of our Customer Services Team has been in contact and reached an agreement to acknowledge your experience. Please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Received damaged, this item is a Xmas present absolutely gutted 😢”

Helpful Report

Posted 1 year ago

“Im in the same boat . Had an email to review the dual air fryer when i Havant even received it . No response from towers or hermes . The delivery update is frozen from 3.12.22 . Contact in non existent as ive sent several emails to both parties . The supplied phone number is the usual automated bull sh#t of were busy inundated with calls , please email us & it hangs up. Discussing way to treat customers especially when ive paid in full. Ive demanded a full refund . Think carefully before ordering online from this dick turpin of a company”

Helpful Report

Posted 1 year ago

“Would be nice if i had recieved it first so could leave a review. Im still waiting for someone to inform me why the delivery has ground to a holt with no updates from tower or hermes .”

Helpful Report

Posted 1 year ago

“Bought 30th August. Stopped working on Saturday 3rd December. Emailed received email asking for invoice and nothing since then. Very annoyed.”

Helpful Report

Posted 1 year ago

“Emailed on 24 Nov concerning my order which I have not received. Got a reply from a Chloe H to advise she was currently investigating with the courier and would get back to me ASAP but then saying allow 48 working hour's (6 working day???). Then i emailed 5 Dec to chase it up and she reminds me 48 working hours. I then reply to her email advising that I have had enough and want a refund. It is the 6th day and no email as to what is going on. Customer service is terrible.”

Helpful Report

Posted 1 year ago

“Bought air fryer November 25th evri said they have it since November 27th emailed both tower and evri still no answer from either of them.if either of you can’t deliver the item you shouldn’t be in business”

Helpful Report

Posted 1 year ago

“Customer service is the worst I’ve ever come across took delivery of a air fryer which turned out to be faulty it does not cook the food tried to contact customer services 9 days ago got 1 automated reply then nothing they don’t reply to emails or contact us no phone number to use. Think my next steps might have to be go and turn up at the factory and bang on the door.”

Helpful Report

Posted 1 year ago

Hi Mark, Thanks for taking the time to leave your valuable comments about your recent contact with Customer Services here at Tower as well as your comments left on our Trustpilot site Having checked your enquiry I can see one of my Customer Services Team have contacted you and provided the appropriate information allowing you to return your parcel to us. Please accept my sincere and personal apologies for the delays you encountered at this very busy time of year. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased a Xpress Pro Combo 2000W 11 Litre. The outer surface around the door started peeling off when first switched on. Customer service was non existent, no phone number in use (which is dodgy), email only. Four emails later and no reply over 2 weeks. I paid via Klarna for three installments so thankfully they stopped payments pending investigation. Then surprisingly they responded, and tried to palm me off with accessories. I requested a refund, liable produced and item collected and returned to them. Five days later after receiving it back (on tracking) still not a word from them, despite being told in writing it could take up to 3 days to process a return. Given how poor their service is I'm not expecting my refund to come any time soon. It's really not worth dealing with companies like this, best to avoid and take your business elsewhere.”

Helpful Report

Posted 1 year ago

“Tower have the audacity to ask me to review their air fryer which I haven’t received due to the appalling service from Tower and Evri. No response from Tower or Evri on the product I ordered last Friday for next day delivery. I’m amazed that Tower still use Evri when you consider the reviews on this website, don’t they care of the damage to Towers reputation and ongoing business?”

Helpful Report

Posted 1 year ago

“How can I write a review about a product that is still in the box while I'm waiting for a reply as to why the box was covered in gaffer tape when it arrived & it also came late when I paid for next day delivery”

Helpful Report

Posted 1 year ago

“Still have not received my air fryer. Apparently Evri have it but they've had it for nearly 2 weeks now. I've asked for a refund but just keep getting very automated emails. No luck getting through on the phone either. Not happy at all.”

Helpful Report

Posted 1 year ago

“returned the air fryer but still getting charged via Klarna for it, terrible service”

Helpful Report

Posted 1 year ago

“I have not received my Air fryer evri sent word last Thursday 1st December saying been delayed I am still waiting”

Helpful Report

Posted 1 year ago

“Can’t attest to the actual Air fryer as I have yet to receive it. Evri have had it for almost 2 weeks and it’s been showing that it’s delayed and will be delivered next working day for basically the same amount of time. I have attempted to contact Tower to but no avail. If the lack of delivery is due to Evri losing the parcel then I would like a refund soon so that I can buy a replacement elsewhere as this is supposed to be a Christmas present”

Helpful Report

Posted 1 year ago

“Arrived damaged not happy!!!.”

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Posted 1 year ago

“Hi, unfortunately it doesn’t fit my existing tower air fryer, which is annoying!”

Helpful Report

Posted 1 year ago

Tower is rated 4.2 based on 5,027 reviews