Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,627 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 10th October 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering fast delivery and very good value for money”

Helpful Report

Posted 11 months ago

Hello Rosie It was wonderful to read your 5 star comments about your recent order and delivery experience. Thanks for selecting Tower for your purchase - if we can help at any point in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“Very happy with my Air Fryer”

Helpful Report

Posted 11 months ago

Hi Thanks for your kind review. Everyone here at Tower HQ was delighted to read how happy you were with your Air Fryer. If we can help at any point in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“The tower deep fat fryer made us happy because it just the right size for kitchen when we are frying our food ect.”

Helpful Report

Posted 11 months ago

Hello Norma It was wonderful to read your comments about your Deep Fat Fryer. Here at Tower our customers comments and feedback mean so much to us. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“I paid £4.99 for next day delivery, ordered airfrier Monday evening and it is now Wednesday evening and still no delivery. Shocking service. Please do not tell me that Evri are working very hard to deliver 1000's of parcels...it's their job!! My contract is with you not your "trusted partners". I trust you will reimburse me £4.99 in full. First time buying from you and already you have let me down.”

Helpful Report

Posted 11 months ago

Hello Julian, Thanks for your comments which came as a surprise to us as your comments ere the first we were aware there was an issue with your delivery. Here at Tower we encourage our customers to contact us if things don't go to plan and we will be happy to resolve any enquiry presented to us. Now we are aware of your enquiry one of our Team have contacted you to resolve your enquiry in full . It only leave me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 11 months ago

“great store”

Helpful Report

Posted 11 months ago

Hi Moe Many thanks for taking the time to leave your 5 star comments about Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“The black colour is quite sleek and looks nice in my kitchen. Good value for money with decent oven space. Find the controllers a bit less than straightforward. Unsure if I can use both hotplates together or together with the oven on. Really pleased it has a three year warranty. Only just removed from the box, so haven't used the product yet. Impressive guarantee for a small appliance nowadays. My brother has a similar table top cooker, this was a factor in my purchasing decision. I thought the white model looked a little clinical. Would have liked to see an internal light inside the oven, to view cooking progress more easily; and maybe a fan assisted oven for more energy economy. Loose the timer and have separate controls instead of a multi function controller. A slightly longer flex would have been advantageous too. Comes with a nice large oven tray. The rotisserie looks good, but fan assisted oven would have been a more favourable option out of the two, in my opinion. Would have been happy to pay extra for a self cleaning oven, definitely. Hopefully my balanced critique is helpful to you as a manufacturer and to other customers planning on making a purchase. I hope my purchase was a good decision and I enjoy using the product in years to come. Thank you.”

Helpful Report

Posted 11 months ago

Hello Simon Many thanks for your valuable comments. Here at Tower our customers comments are so important to us as they allow us as an organisation to review and improve the products and services we offer. Your valuable suggestions have been noted. Rest assured our Customer Services Team are always available to help so if you do have any questions we'd love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“It was good”

Helpful Report

Posted 11 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read everything was 'good' with your product - rest assured our Customer Services Team are always available if you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Good product. Pleased with its efficiency”

Helpful Report

Posted 11 months ago

Hello Nina, Thanks for your kind words and indeed your valuable order from Tower. We hope you visit our website again very soon to check our our fantastic range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Very happy with the slow cooker. Great for stews and making meat tender.”

Helpful Report

Posted 11 months ago

Hello Maureen Many thanks for your 5 star comments about your Slow Cooker. You cant beat a great stew cooked in Towers Slow Cooker during these Autumn days !!! Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Smooth transaction and delivery”

Helpful Report

Posted 11 months ago

Hi It was wonderful to read your recent order and delivery experience was a smooth transaction. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 11 months ago

“Not tried it yet but looks very good nice colour looks forward to using it soon”

Helpful Report

Posted 11 months ago

Hello Keith Thanks for your kind words and indeed your valuable order. Should you require any help with your product our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“In the past few months I have purchased 2 tower products. The first my hoover and now my air fryer. Both excellent value for money and so easy to use”

Helpful Report

Posted 11 months ago

Hi Debra, It was wonderful to read your 5 star review. I was delighted to read how you returned to Tower to purchase your Air Fryer. Thanks for being such a great customer Keith - Group Customer Services Manager

Posted 11 months ago

“Easy to use,cooks very well, every bit as good as the much more expensive brand. Excellent value for money Would definitely recommend”

Helpful Report

Posted 11 months ago

Hello Janice, It was wonderful to read your 5 star comments about your Tower product. Thanks for your valuable order and for being such a great customer of Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Purchasedvthis item to replace an old one really pleased with it the price was very reasonable wouldn't let me download photos.”

Helpful Report

Posted 11 months ago

Hi Evaline It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Just received but love it, looks simple to use and well made.”

Helpful Report

Posted 11 months ago

Hello Susan, Thanks for taking the time to leave your comments and your picture of your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Thanks for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 11 months ago

“Bought a Model T17088 Air Fryer, which still works fine, but the trays have fallen apart. The plastic that holds them to the handles has perished, resulting in the handles falling off. I have raised this issue only to be told that there are no replacement items to be had and that I will just have to keep checking every month to see if any are ever available. Not a great advert for your product. The fryer works fine but the trays will fall apart and you can't get hold of any replacement. I was hoping that I would be put on a waiting list and would be able to get replacement trays asap but to be told "Unfortunately, we do not have stock of the trays you require, and advise you to check back in 30 days or possible check websites such as Amazon and eBay." was not the proactive response that a customer focus company should give. I don't understand why you are risking a bad review over something like this, that could have been handled so much better!”

Helpful Report

Posted 11 months ago

“Very stylish am sturdy. Suits our kitchen perfectly. Sold as seen. Better than expected!”

Helpful Report

Posted 11 months ago

Hello Laura Thanks for your kind words and indeed your very valuable order from Tower. We hope you enjoy using your product - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“Very happy so far can't wait to use the rotisserie”

Helpful Report

Posted 11 months ago

Hello Matthew, Many thanks for your kind words about your Tower product. It was great to read how happy you were - should you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“Fab service love My kichen appliances”

Helpful Report

Posted 11 months ago

Hi Thanks for taking the time to leave your 5 star comments. Everyone at Tower HQ was delighted to read how much your love your new Tower product. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“My air fryer melted, I sent it off to be checked by the team at tower and I have had no response in over a month. My phone calls and emails are being ignored, I'm a lot of money out of pocket and their customer service has been below standard. 2 months I have had no use of my air fryer and I have still not received a refund or any type of compensation, especially when it burnt me due to it overheating. Absolutely shocking.”

Helpful Report

Posted 11 months ago

Hi Thanks for your review. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of the rare issue with your Air Fryer - here at Tower our customers safety is always of paramount importance to us. In the rare event that a customer has concerns about the safety of their product we implement our robust process to have the product returned for our Quality Assurance Team to inspect. I can confirm your products inspection has now been concluded and one of our Team will be in contact very soon - rest assured we never ignore our customers messages and communications. It only leaves me to apologise for any inconvenience you may have experienced during this critical and detailed process. Keith - Group Customer Services Manager

Posted 11 months ago

Tower is rated 4.2 based on 5,627 reviews