Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,640 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Tower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 21st October 2025

V Solcombe

Tower 5 star review on 10th October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Evri have had my order for weeks now, no way to contact evri direct and no way to contact Tower direct, emails only. Came on here to see if others experienced the same, and there's lots of people having issues with customer service. You just have to look at these reviews, Tower have only responded to the 5 star ones. Not going to hold my breath on getting my fryer any time soon :(”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was disappointed to read your comments - especially when you mention that we only reply to 5 star comments - this is not the case. Every review left by our customers is investigated by ourselves as we are doing with your enquiry which was only received today. I was sorry to learn about the delays with your delivery - rest assured we hold close links with our courier partners and we have escalated your enquiry to them. One of my Customer Services Team will be in contact with you vey soon to resolve your enquiry. It only leaves me to apologise for any shortcomings in the service your have been provided. Keith - Group Customer Services Manager

Posted 2 years ago

“Breadmaker was fine for a while but then not. Tried to claim on warranty but two emails and a web claim. gave been ignored. Unimpressed isn't the word.”

Helpful Report

Posted 2 years ago

Dear Philip, Thanks for your review regarding your contact with Tower Customer Services. I was disappointed to read your comments. When we received your first email we did confirm safe receipt of your message as well as the timescales to when you could expect a response. Rest assured that every message a customer sends to our Customer Services Team is acknowledged and responded to - we would never ignore a customers communication. I was pleased to learn that one of my Customer Services Team have actually been in contact with you to obtain further information to resolve your enquiry. We look forward t resolving your enquiry and offer my sincere apologies for any shortcomings in the level of service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Used twice can’t fault it in anyway it cooks. Great stuff. Tho 2nd use the handle has broke clean off! I have already emailed customer services and no reply. I need a replacement handle/drawer but don’t seem to have the model that I need on the net anywhere. Please resolve this as I really like the air fryer”

Helpful Report

Posted 2 years ago

Hi Robin Thanks for your review regarding the issue with your Air Fryer. I was sorry to learn of the issue with the broken handle. Your Air Fryer is a product which is exclusive to Very Group - one of my Customer Services Team will be in contact shortly to provide details as to how your enquiry will be resolved. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very poor customer service. I ordered an item which was for a Christmas Present. Realised when starting to wrap it that the item was not what I had ordered. The box was approx. the size and weight of what I ordered so had not realised before. Anyway, these things happen but how it is rectified matters. I have had no response to two emails sent over two days from their customer service inbox. Not even an acknowledgment email. This is not good customer service.”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for taking the time to leave your comments about your contact with Tower Customer Services. I was sorry to read your comments and would like to clarify a couple of points. Upon emailing our Customer Services Team an acknowledgement message is always sent to our customers confirming safe receipt of your message as well as the expected timescales for a response. We also ask our customers not to send multiple communications as this hinders our ability to effectively resolve your enquiry. I was pleased to confirm that your messages have been responded to within the timescales and we look forward to resolving your enquiry in full very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered a Tower Vortx Air fryer on 1st Dec still waiting for it 20th Dec Evri lost it so I cancelled the order 24th Dec still waiting for a refund off Klarna....These three companies have one thing in common they make sure that you can't contact them directly Evri are a disgrace of a company Tower so busy at passing the buck Klarna don't want to listen to your problem until 21 days have passed they take my money instantly but when the complaint is finally resolved you can have your own money back in 7 to 10 days .....How did I get on with trying to get an Air fryer I ordered a Ninja af400uk from VERY on 20th Dec it arrived on 22nd Dec its up and running and I'm really happy with it (Proper Company) So be very careful who you use for your online shopping I know I will Happy Christmas 🎄 😀”

Helpful Report

Posted 2 years ago

“No review possible as I have not received the item yet. Please check the emails. The item status is that its still with the Courier Evri and its supposed to be a Christmas present. I am not happy about this at all.”

Helpful Report

Posted 2 years ago

“Evri accepted that they left the item in an unsafe area confirmed 10th December 2022. Tower customer services have done nothing to resolve the situation advising I need to sign a document that is not related to this incident... They have now just this very minute, informed Klarna, that they believe this is a fraudulent claim and that I have claimed many items lost from my address!! WTF!!! And they did this whislt informing me at the same time about how they wish for a speedy and amicable resolution. Again WTF!!! Hope Tower have got a good legal department for the slander they have provided to a 3rd party company!! So my gift to someone ain't happening for Xmas due to all the above... They don't even have their own telephone number and is shared by (3 different companies to date I have spoken with!) Would not recommend solely based on their customer service!!”

Helpful Report

Posted 2 years ago

“Absolute pile of junk, stopped working within a few weeks and no help from customer service as I received it as a gift and had no receipt, even though I filled in my warranty form. Honestly pay for a different brand avoid Tower.”

Helpful Report

Posted 2 years ago

“Failed to heat up after just 3 months of standard to little use! Utter junk I will be avoiding this company in future”

Helpful Report

Posted 2 years ago

“I have not yet received my Kebab Skewers! I am still waiting and have contacted Tower twice with no response and also a phone call which was an answerphone then it cut off after telling me to email! I am extremely disappointed I have not got this for Christmas! Ordered on 11th Dec!”

Helpful Report

Posted 2 years ago

“Had a vortex fryer for a few months. Screws on handles forever coming loose. Tightened many times. Handle now completely snapped of where screws held in plastic. This item should not be sold. It's an accident waiting to happen. The handles should NEVER come loose on an item containing hot contents. Never mind as often as these have. Unsafe. Require a refund. Heard nothing. Appalling.”

Helpful Report

Posted 2 years ago

“Placed 2 orders few days ago both orders are still pending send them a couple of emails about the delivery timing no response the agent are very slow not happy so far,,”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your review about the recent orders you have placed with Tower. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Rest assured we safely received your message and one of my Customer Services Team have contacted you to resolve your enquiry. We did mention in our response to you to allow up to 7 working days for a reply during this very busy time. It only leaves me to apologise for any shortfall in service you feel you may have experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“I have purchased 2 portable PTC heater, tried one out 1 in the kitchen and the small box room. 2 hours later and room is not much different in temperature also it has slight mark on the front. Trying to return product not answering phones and sent 3 emails with still no reply. Absolutely shocking take your money quick but don't respond to customers problems.”

Helpful Report

Posted 2 years ago

“Waited over the 7 days for a reply then finally got a reply which then waited the 5-10 working days for a refund! Have I received my refund? No! Absolutely appalling customer service!”

Helpful Report

Posted 2 years ago

Hi Kayleigh, Thanks for taking the time to leave your very valuable review about your recent experience with Tower. I was sorry to learn of the poor experience you recently encountered. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Our Customer Services Team have been working hard to respond to our customers messages as soon as possible. Having reviewed your comments personally I can see that your refund was not processed on time as a result of an oversight by one of the team. Rest assured this has been addressed to prevent any reoccurrence in the future. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Received the air fryer in quick time. Used 3 times and requested to return as I believe faulty. Very poor performance and taking nearly double the time to cook food Emailed customer services and still waiting nearly 7 days later. Maybe leaving a review will get me a response.”

Helpful Report

Posted 2 years ago

Hi Dale, I was sorry to read your comments that you were unhappy with our very popular Air Fryer. With the popularity of our energy saving products as well as this very busy time of the year our Customer Services Team are working hard to respond to our customers messages as quickly as possible so thanks for the patience you have shown. One of my Team have been in contact with you to start the return process of your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Never buy from this company Ordered item 6 weeks ago, no item, no response to emails and buy far the worst customer service I’ve ever experienced”

Helpful Report

Posted 2 years ago

Hi Ryan, Thanks for taking the time to leave your review about the delivery of your Tower product. I was sorry to learn of the delays you have encountered. I was disappointed to read when you mentioned we have not responded to any of your mails - we did respond to your original message on 12th December. Having checked your enquiry I can confirm the delivery of your parcel is imminent and one of my Customer Services Team will be in contact soon. It only leaves me to apologise for any inconvenience. Keith - Group Customer Services Manager

Posted 2 years ago

“My 80 year old mother bought a tower kettle a year ago since Nov I have complained on her behalf countless emails copies of receipt ian number photos etc .There customer service is non exting they aren't interested and it seems to be the same email that is automatically sent out They way she has been treated both rude and uninterested discrimination of a person who doesent use the Internet and is unable to email . SHE PAID 40 EUROS BECAUSE IT HAD 3 YEAR GUARANTEE AND SHE THOUGHT IT MIGHT BE BETTER QUALITY HOW WRONG SHE WAS .She could have bought a lidi kettle with 3 year guarantee for 17 euros .Its a disgraceful treatment when you complain that they people who are supposed to help you ignore and are quiet uninterested Its disgraceful why offer a guarantee if you don't honour it I will DEFINITELY NEVER BUYA TOWER PRODUCT AGAIN AND NOT RECOMMEND IT TO ANYONE TO BUY IT .A company is as good as its customer service .I would recommend you look at your staff in customer service and train them properly as they are loosing you customer which will have a knock on effect on all your future products sales A VERY ANNOYED CUSTOMER”

Helpful Report

Posted 2 years ago

“Wasnt delivered”

Helpful Report

Posted 2 years ago

“My Tower air fryer broke down within weeks. I have been sending endless emails to the customer services department for months now. No solution as of yet.”

Helpful Report

Posted 2 years ago

“Purchased items spares which were in stock not heard another thing sent invoice removed money from bank and still not heard a thing this was on the 11/12/22. emailed company they will contact you in 7 days what a waste of time on wanted this before Christmas I should think no chance . They do not deserve customers Look at Trust pilot bad reviews customers service and delivery if the cared they would change delivery method.”

Helpful Report

Posted 2 years ago

Hi Dave, Thanks for taking the time to leave your review. In line with our customer engagement strategy I will provide the same response to your comments as I did on our Trustpilot site I was sorry to learn of the delays you have encountered. Having investigated your enquiry I can see one of my Customer Services Team have reached out to you and resolved your enquiry fully. It only leaves me to apologise once again. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,640 reviews