Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,558 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is the worst I’ve ever come across took delivery of a air fryer which turned out to be faulty it does not cook the food tried to contact customer services 9 days ago got 1 automated reply then nothing they don’t reply to emails or contact us no phone number to use. Think my next steps might have to be go and turn up at the factory and bang on the door.”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for taking the time to leave your valuable comments about your recent contact with Customer Services here at Tower as well as your comments left on our Trustpilot site Having checked your enquiry I can see one of my Customer Services Team have contacted you and provided the appropriate information allowing you to return your parcel to us. Please accept my sincere and personal apologies for the delays you encountered at this very busy time of year. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Purchased a Xpress Pro Combo 2000W 11 Litre. The outer surface around the door started peeling off when first switched on. Customer service was non existent, no phone number in use (which is dodgy), email only. Four emails later and no reply over 2 weeks. I paid via Klarna for three installments so thankfully they stopped payments pending investigation. Then surprisingly they responded, and tried to palm me off with accessories. I requested a refund, liable produced and item collected and returned to them. Five days later after receiving it back (on tracking) still not a word from them, despite being told in writing it could take up to 3 days to process a return. Given how poor their service is I'm not expecting my refund to come any time soon. It's really not worth dealing with companies like this, best to avoid and take your business elsewhere.”

Helpful Report

Posted 2 years ago

“Tower have the audacity to ask me to review their air fryer which I haven’t received due to the appalling service from Tower and Evri. No response from Tower or Evri on the product I ordered last Friday for next day delivery. I’m amazed that Tower still use Evri when you consider the reviews on this website, don’t they care of the damage to Towers reputation and ongoing business?”

Helpful Report

Posted 2 years ago

“How can I write a review about a product that is still in the box while I'm waiting for a reply as to why the box was covered in gaffer tape when it arrived & it also came late when I paid for next day delivery”

Helpful Report

Posted 2 years ago

“Still have not received my air fryer. Apparently Evri have it but they've had it for nearly 2 weeks now. I've asked for a refund but just keep getting very automated emails. No luck getting through on the phone either. Not happy at all.”

Helpful Report

Posted 2 years ago

“returned the air fryer but still getting charged via Klarna for it, terrible service”

Helpful Report

Posted 2 years ago

“I have not received my Air fryer evri sent word last Thursday 1st December saying been delayed I am still waiting”

Helpful Report

Posted 2 years ago

“Can’t attest to the actual Air fryer as I have yet to receive it. Evri have had it for almost 2 weeks and it’s been showing that it’s delayed and will be delivered next working day for basically the same amount of time. I have attempted to contact Tower to but no avail. If the lack of delivery is due to Evri losing the parcel then I would like a refund soon so that I can buy a replacement elsewhere as this is supposed to be a Christmas present”

Helpful Report

Posted 2 years ago

“Arrived damaged not happy!!!.”

Helpful Report

Posted 2 years ago

“Hi, unfortunately it doesn’t fit my existing tower air fryer, which is annoying!”

Helpful Report

Posted 2 years ago

“Don't have it, EVRi have lost it”

Helpful Report

Posted 2 years ago

“Ordered an air fryer with next day delivery and it didn’t arrive. Evri emailed me and told me that they had the parcel and then next day they said they couldn’t deliver it due to the bad weather in my area (London!) Their email suddenly disappeared from my inbox, luckily I screen shot it but now Evri says it does not recognise the tracking number. Still waiting for contact from Tower telling me it will take 7 days for them to respond. Appalling service fromTower and Evri, there is absolutely no way to contact Evri or Tower to talk to anyone.”

Helpful Report

Posted 2 years ago

“Can't write anything because still waiting to hear from yourselfs I've waited over 7 working days but no reply from 2 emails. Can't review airfryer as I've not used it but as it came poorly packed with broken bits of plastic in one of the drawers and no instructions or paper (which looks like a return product) I'm going to send it back. Very poor customer service this is the 3rd appliance and extras from Tower but there will be no more.”

Helpful Report

Posted 2 years ago

Hi Neil, Thanks for getting in touch about the issue with your Tower Air Fryer. I was sorry to learn of the condition upon arrival of your product - rest assured this is not the normal standard we expect from our courier partners. One of my Customer Services Team has contacted you today to resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Don't order from tower order els where I can't review the product becasue its sat with evri there preferred delivery company and has been for 7 days with no way to contact them and you can't go and collect from the depo. Stop using ervi Tower they will ruin your business.”

Helpful Report

Posted 2 years ago

Hi Craig, Thanks for leaving your review about the delivery of your Tower product. I was sorry to learn of these delays. Rest assured we hold close links with our courier partners. One of my Customer Services Team has safely received your enquiry and will be in contact very soon to provide an update. On behalf of our courier partners please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered an air fryer on 17th November for next day delivery I missed the parcel and Evri didn’t attempt to try again they then sent the parcel back. I emailed customer service on the 25th November asking for an update and when I will receive my refund and am still waiting for a response! It is absolutely ridiculous that there is no phone number to actually talk to someone.”

Helpful Report

Posted 2 years ago

Hi Kayleigh, Thanks for getting in touch about the delivery of your parcel where you sadly missed our courier partners. One of our Customer Services is contacting you today to confirm your parcel is now back with us and arrangements have been made to process your refund. Please accept my sincere apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Not even seen it, paid extra for 1 day delivery. Unfortunately Tower use Hermes, or Evri as it’s now known. My air fryer no doubt will be a Xmas present from one of the Hermes staff. Unable to phone Tower, so emailed and stock reply is 7 days wait to resolve. I will be contacting my credit card company in the morning.”

Helpful Report

Posted 2 years ago

Hi Andy, Thanks for getting in touch about the order of your Tower Air Fryer placed with us on 5th December. I was sorry to learn that your parcel was not delivered in the timescales expected. Our courier partners handled 1000's of our customers parcel every day and on rare occasions a parcel may be delayed or go astray. When this occurs we have robust processes in place to resolve our customers enquiry. One of our Customer Services Team will be contacting you soon to confirm the action we have taken to get your parcel to you. Please accept my sincere apologies for this. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered my air fryer on the 20th Nov. on a 3-5 day delivery. Nothing arrived so I asked for a refund but Tower said they'd have to contact the courier for an update. Yesterday, I had an email to say I was going to get a refund but a 5-10 working day wait!”

Helpful Report

Posted 2 years ago

Hi Bev, Thanks for your valuable comments about the delivery of your order from Tower. Our courier partners handle 1000's of parcels every day within their network and on rare occasions parcels do go astray. After a detailed search of our courier partners' network your parcel was deemed as missing and steps were taken to refund the original payment method used at the point of your order. The timescales quoted to you are the maximum time you can expect for your refund to be received safely. It only leaves me to apologise on behalf of our courier partners of the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Customer service poor. Slow delivery”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your valuable feedback about your delivery of your recent order. I was sorry to learn of the delays you have encountered. As you can appreciate our courier partners are experiencing large volumes of traffic within their networks at this time of the year. I was pleased to learn our Customer Services Team have been in touch and your enquiry has been fully resolved. Please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The timer dial is useless. The lines are to small and difficult to see, would have been better if the whole knob was utilised. The arrow does not line up with the zero. Tonight I set it so the arrow lined up with 30, it stopped after 23. I never know what to expect timer wise. I have resorted to using a separate timer.”

Helpful Report

Posted 2 years ago

“Ordered a airfryer on the 18th November and still haven't received it! Have emailed thousands of times and yet again no reply, payed £200 for something I haven't even received. Does not look good for the company and I will 100% not be ordering from here again.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was sorry to learn of the delays. Our courier partners handle 1000's of parcels within their network each day. There are rare occasions where a parcel may go astray and if this occurs we have robust processes in place in a bid to locate your parcel. We have safely received your messages and your enquiry is being investigated. Once we have an update from our courier partners rest assured, we will be in contact with you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,558 reviews