Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,516 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,516 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 3rd November 2025

8813

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have actually been disappointed with the quality. The drawers in the chest have gaps either side and they do not glide smoothly.”

Helpful Report

Posted 1 year ago

“- Quality of the chest of drawers is decent, however backing is not solid oak, and a little flimsy. Wondering if the rest is solid oak or oak veneer. Time will tell. - Comms around delivery date good. - Delivery on time good. - Let down as over £500 spent for a chest of drawers where the delivery team (2 men) refused to take it up one short flight of stairs to our main bedroom. They were rude, provided no explanation and not flexible at all. Furthermore, the company doesn’t offer an option to pay more for ‘Delivery to room of choice. Our chest of drawers is still sitting in our living room. Shame really, this has seriously affected my review/ and rating of Top Furniture. I will not order from them again.”

Helpful Report

Posted 1 year ago

“I am sorry to say so far I’m rather disappointed in your service, I received an email yesterday to say my delivery is on the 17th, I responded to say I am away that weekend so won’t be home that day to be told if I refused delivery it would be possibly 2 to 3 weeks wait for my delivery and that I would only receive a text on the day of delivery as notice, in this day and age most people are working and need a little more notice and at least give a few dates delivery to choose from, if delivery is coming from Uttoxeter I am literally 9 miles away, I did ask if I could arrange collection would this be possible but have yet to receive a reply. This is nearly a £1500 order and was going to order more shortly. Regards Lesley Pyatt”

Helpful Report

Posted 1 year ago

“Products were delayed by 6 weeks due to shipping from overseas. When the products did arrive the box containing the table was pretty beat up. Delivery men were efficient, too efficient that they knocked a banister coping leaving it off. I have since put it back. Overall the products are good but if i had known about the delay or the delivery issues i would have thought twice and possibly spent money elsewhere.”

Helpful Report

Posted 2 years ago

“Chairs took a long time to come. But worth the wait!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your review and we are delighted to hear that you are pleased with the chairs following their delivery. Kind regards Top Furniture Customer Support

Posted 2 years ago

“Great to be able to converse person to person. Dealt with a polite friendly staff member and purchase and delivery was smooth. Bought a reduced price sideboard due to slight damage.Very happy with peice however would have been very disappointed if I had paid full price as I feel would be very over priced .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so pleased to read that we continue to provide our customers with a polite, friendly and efficient service; our advisors are always on hand to answer any questions or queries and we always strive to make sure that our customers are happy with their purchases. Kind regards Top Furniture Customer Support

Posted 2 years ago

“Just disappointed delivery wouldn't take packaging away, and had to lift the bookcase out of the corner of room to unpackage it because didn't realise they wouldn't unpack, will be using local furniture store who does everything in price next time”

Helpful Report

Posted 2 years ago

Thank you, Simon, for your feedback regarding Top Furniture. We strive to provide our customers with the highest quality furniture and excellent customer service. Regarding removing the packaging, we have a 14 day cooling off period for our customers to return items if they change their minds. We therefore require the original packaging to return these items to us. We always appreciate when customers provide feedback, as it helps us improve our services. If you ever need assistance with any of our products, please don't hesitate to reach out to us. Regards Customer service team

Posted 2 years ago

“I have already written a review, do you not read them? The furniture was delivered late, the delivery men just dumped the furniture, unpacked, and upside down in the middle of my kitchen. It has taken me 6 days to find someone to help me unpack it, ( I am 80 years old so couldn't manage on my own). I would find it beyond difficult to recommend your company.”

Helpful Report

Posted 2 years ago

“Certainly not as good a quality as expected. Delivery poor large boxes just left in the hallway no help offered or packaging remove. Drawers were upside down. Hoping my wardrobe delivery is better at the end of August. Would not have bought if seen in a shop. Sorry just being honest. Regards M Lennard”

Helpful Report

Posted 2 years ago

Dear Margaret, Thank you for your feedback of Top Furniture. Here at Top Furniture, it is our goal to make sure our customers are happy with their experience. We strive to always provide high-quality products and quick customer service. If you ever need any help, please don't hesitate to reach out to us at any time. We are here to help support@topfurniture.co.uk Kind regards, Top Furniture Customer Services Team.

Posted 2 years ago

“Furniture arrived promptly, respectful delivery men. Once the cardboard came off the chest of drawers, there was an awful smell to, it has taken about a week for some of the smell to go,the paint wasn't wet,but a white dusting was visible on my hand. I am not very happy,if my husband hadn't got rid of the cardboard wrappings I would have sent it back.”

Helpful Report

Posted 2 years ago

“When the bench was built , I was so pleased with it , lovely quality , until I sat on it .!!! it is 2 to 3 inches higher than my kitchen chairs, it's more for perching than sitting , my feet don't touch the floor.!!. Recommend you check height before ordering. A Currie.”

Helpful Report

Posted 2 years ago

“The chest of draws looks lovely, I scored it down as I was disappointed that the draws are not on gliders so do not open and close easily.”

Helpful Report

Posted 2 years ago

“Unfortunately my chest of Toulouse drawers was damaged once took off all protective packaging. No problem contacting them with very prompt service and new drawers on their way within the week.”

Helpful Report

Posted 2 years ago

“Nice furniture, but quality control has slipped a little. I have built up the ‘wobbly’ corner and learned to appreciate the large oak knot as a feature. Delivery Guys are great!”

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Posted 2 years ago

“Lovely piece of furniture, really goes well in our lounge. I would have given a higher rating, but: a) the top surface marks far too easily - I put an (unlit) candle down for a couple of minutes and it left wax residue marks, which no amount of cleaning will remove. Also moving things like coasters and remotes around leaves tiny scratch marks. This may be due to the top being MDF not wood; and b) the drawer runners are uneven, meaning the drawers when slid out and then in again, stick out on one side until you push that side in. The legs are 6cm, but have a curved corner on one side, so 'square' plastic feet or carpet gliders will not fit.”

Helpful Report

Posted 2 years ago

“Wanted a sideboard as a room divider, checked with Natalie that the back would be OK but it has a large knot hole and several small ones. Front is good, delivery on time.”

Helpful Report

Posted 2 years ago

“I ordered an oak bar stool which is very sturdy and I love the design, the one problem I have with it is that on the legs there is obviously a mixture of blocks of wood used of different shades which to me makes the stool looks cheaper than the price paid. I try to make sure the leg is facing in and not in view.”

Helpful Report

Posted 2 years ago

“We wanted a chair to match one we'd bought before as it is well designed, comfortable and sturdy. The first chair to arrive had bad joints on the back rest. Communication with customer support was excellent and it was replaced within 2 weeks. Having asked for the replacement to be checked before despatch, it was apparent that only the backrest was, as one of the legs was split and another had a small chip. It seems that there has been a lack of quality control somewhere in the system.”

Helpful Report

Posted 2 years ago

“The actual piece of furniture is fantastic however I purposely bought from this retailer as it said that they would deliver the item to a specific room - as it was a large solid wood piece I needed this as I can not lift it upstairs to my daughters room alone - when it was delivered the gentleman asked where I wanted it and when I said upstairs he said that he couldn’t do that as he wasn’t insured, when I said that it said he could when I ordered he said “loads of people say that but we can’t “ I feel very misled and had the item sitting in my living room for nearly a week until I could get some people to help me lift it - I would never have ordered if that was the case as I knew I couldn’t manoeuvre it upstairs alone!”

Helpful Report

Posted 2 years ago

“Service good. Product not so good( dining chairs)”

Helpful Report

Posted 2 years ago

Top Furniture is rated 4.8 based on 8,516 reviews