Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,256 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,256 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 6th July 2025

8592

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dressing table itself is fine - it’s solid. Marked down as I was offered a middle of Monday delivery with very limited choice (the alternative was 2 weeks later, and I have already waited a month) and they left the dressing table on the ground floor, stating that they only do ground floor deliveries - difficult if you’re a woman on her own, and need the dressing table in an upstairs bedroom.”

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Posted 3 years ago

“I had to return the dining chairs as I thought I was getting four instead of 2, but anyhow, the company gave me a refund without any issues, although I did have to pay 20 quid for collection.”

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Posted 3 years ago

“Product good quality but service poor. Advertisement a little misleading in stock or available check. Delivery very late and no communication unless I called first.”

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Posted 3 years ago

“I liked the table but was disappointed that the top is an orange colour- more like pine than oak. I will probably have to sand and re-stain to a better colour”

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Posted 3 years ago

“Furniture is lovely, but they don’t sit level on the floor poor workmanship.”

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Posted 3 years ago

“Had my bedroom furniture delivered today; Cheshire range. Bedside cabinet and dressing table fine, although pretty poor quality cheap wood! Painted not great either. Triple wardrobe bit of a nightmare! Quality of products poor. Holes not lined up on oak top. Paint job pretty poor and the so called instructions..... well i've included a copy so you can see for yourselves. Wouldn't purchase from them again. Delivery drivers nice though and came earlier than expected.”

Top Furniture 3 star review on 14th July 2021

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Posted 3 years ago

“Show room as well set out. Order taken with ease. Delivery no issues. The wardrobe was OK. Not great, but did not cost as much as other sites. overall we got what we paid for and are happy”

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Posted 3 years ago

“Love the quality of my new stools. However the colour looked red on the website whereas they are closer to maroon which isn’t what I wanted.”

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Posted 4 years ago

“I have had to wait 5 months for the chairs! They look smart and are comfortable but only time will tell if the leather stays bonded to them. Delivery men were cheerful.”

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Posted 4 years ago

“Ordered in Feb, with a delivery date of first 2 weeks in Apr. Phoned to find out where they were in April as no communication at all. Received an email saying they would be arriving at the beginning of May. Arrived mid May, good solid chairs, very hard on the seat.”

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Posted 4 years ago

“Waited 4 months for my Billy bar stools, unfortunately the quality of the joints were quite unsightly. Really disappointed after waiting so long but the customer service was very good and quick to respond and I'm awaiting collection”

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Posted 4 years ago

“The furniture itself is of a reasonable quality although some additional standing had to be done by myself. However the delivery time of the furniture was just dreadful over four months and we are still short of one item”

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Posted 4 years ago

“Ordered my furniture in early March and still waiting for it. All paid for and won't deliver until back order item has arrived and told two weeks after 31st May. When we ordered it did not say the item was not in stock or that they will only deliver the items in one go. If we had known we would not have ordered them. What is the likelihood that they won't even turn up two weeks after 31st May. No one want to talk to you on the phone, just email. I ordered from them because my first order was really great and wonderful quality. Concern is that the items we ordered and paid for will end up being out of stock and end up with nothing.”

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Posted 4 years ago

“I ordered a dinning table and two leather benches. I am happy with the quality of the product however the leather on the benches was supposed to be a burgundy color which I liked on line when I ordered What was delivered was completely different, almost a dark pink or a light maroon sort of a color !! Not happy about it. I do not want to go through complaints and disputes so I kept them since i have no time o waste and I like the overall product hence why 3 stars otherwise would give more stars.”

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Posted 4 years ago

“Very lovely chairs and colour. But very disappointed with the delivery, I did not receive any txt/ email to inform me when the delivery will be. I had to chase it up. Very disappointed with the delivery driver as well, rang only 10mins away. Please next time write to your customers and confirm delivery time and driver to call atleast 20-30mins before arrival.”

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Posted 4 years ago

“I was very disappointed to receive an email to say that the item I ordered and paid £269 for was out now out of stock. I was advised of date they were due in and my order would be delivered 2 weeks after that, I fact waited over 6 weeks, and was very disappointed with my purchase my Oak console table was a horrific shade of orange and it's costing me £20 to return it !”

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Posted 4 years ago

“Furniture lovely. Service great - up until delivery. .... I ordered assembled as a woman on my own... yet getting this them up two flights of stairs was very problematic. Appreciate that precautions are being taken with covid, but don’t really see why delivery inside was not possible (with masks). Other companies have managed that - such as John Lewis That factor has meant that for my other furniture I have gone to other suppliers, such as John Lewis.”

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Posted 4 years ago

“Love the product but customer service could improve. When original delivery date came and went, we had to call up to find out update then again when the updated delivery day came and still no table we had to call again to find out what was happening. We didn’t mind about the extended wait but a courtesy call or email telling us delivery date being later would have made a big difference.”

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Posted 4 years ago

“The table is excellent quality BUT it is not really big enough for my needs. This is obviously mainly/partly my fault - I lack spatial awareness so I phoned up and was told it was big enough for two people to dine. In fact it is too small for all but one person. I did not open it for a few days as I had to wait for my grandson to visit but I am left disappointed. It also arrived just before 6am - the driver did text the night before and I agreed to it - so again my responsibility, but it was very early for an elderly person - or anyone!!”

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Posted 4 years ago

“Furniture is gorgeous and arrived quickly. Only reason I didn’t give 5 stars is because I couldn’t change the delivery date which was very inconvenient. Apparently you could request what day in the notes section upon checkout. Even then I wouldn’t have known my day off as I work retail and it changes. I then had to inconvenience someone to stay at my house to wait for my delivery or the other option was to pay £30 to change the delivery.”

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Posted 4 years ago

Top Furniture is rated 4.8 based on 8,256 reviews