Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,520 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,520 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 3rd November 2025

8813

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a nest of 3 tables on 3rd June and didn't receive them until 12th August. It was only when I placed my order and paid for the tables, was I told of the long delivery time. When delivery was being arranged, I was given a date and was told that if I wasn't availabe on this date, then I would have to wait another 3 weeks! The tables, when they arrived, were lovely, however, I wasn't impressed with the overall delivery experience.”

Helpful Report

Posted 1 year ago

“Furniture is very good however if you can’t make the delivery date or want to make a return expect to wait weeks /months. I would buy in store or not bother unless someone is always at home.”

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Posted 1 year ago

Hello, Thank you for leaving your review regarding your furniture. We can see you decided to change your order to something else and the items you chose were out of stock, this naturally will have a bearing on the delivery lead times. We always contact our customers with notice once a delivery date has been planned. Items that are purchased in store or online, with a pre-order date will have the same lead time. Thank you for your custom it is appreciated, and we hope you enjoy your furniture which is very popular and a best seller. With regards, Top Furniture Customer Support Team.

Posted 1 year ago

“Furniture was lovely but wait of over 4 months rather than 4 weeks as advertised”

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Posted 1 year ago

Dear Daniel, Thank you for your review, we are delighted to hear your positive sentiments regarding your lovely furniture, we are pleased to hear this. We can see you placed your order on the 15th March with a pre-order date of 30th June, unfortunately due to the global shipping crisis in the Suez we had a further delay with your order which you were notified of on the 16th May. We apologised for this, however, we would like to clarify that your original pre-order was anticipated for delivery mid July, and this was delivered to you on the 5th August, therefore, there was never a promise for delivery within 4 weeks from the order date, neither was there a delay of 4 months nor was this advertised as such. Although we value your comments, we would rather they be factual. Thank you for shopping with us, we do appreciate your support. With regards, Top Furniture Customer Service Team

Posted 1 year ago

“The furniture was delivered but not unpacked by the delivery men . Some companies do this for you. Looking at it we were initially pleased with it. However during the course of the day we noticed it was giving off the most obnoxious fumes. We could not sleep in the bedroom that night and emailed the customer services early next morning. The fumes have continued throughout the week and we are still unable to use the room. We have been trying to resolve the situation with customer services and have tried leaving the windows open 24 hours a day to make the smell dissipate. We are at present still trying to resolve things. We have asked for a refund but the company wants us to repack everything ourselves which we feel unable to do without the correct materials. The company have made various stipulations regarding this and we have asked that the delivery men bring materials and do it. We feel we should not be responsible for this as we will be blamed for any damage in transit. We are still waiting for a resolution.”

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Posted 1 year ago

“Large chest of drawers arrived and the quality looks good for the price. Two areas that brought the score down: 1) colour - a grey with a green tint to it so does not quite fit with the interior and will need to look if I can repaint it somehow 2) the delivery guys just dropped it in the entrance hallway. When I asked them if the furniture would not be delivered in the room of choice they reluctantly took it there but it was only after they left that I noticed the damage done to the wall and paint. As such sadly it will cost me more replastering and repainting those areas than the piece of furniture itself.”

Helpful Report

Posted 1 year ago

“Slightly disappointed as the drawer space is very limited bearing in mind the size of the furniture. Also delivery drivers arrived early and were not very friendly.”

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Posted 1 year ago

“It took forever to arrive,yes I knew there was going to be a delayed delivery on my item ,but it went well past the ETA and when I rang to ask how long it was going to take to get to me , nobody had the faintest idea !”

Helpful Report

Posted 1 year ago

“The piece of furniture I bought is very good quality. However I was disappointed that the guys who delivered it wouldn’t help me take it out of the box and lift it into position. I live alone and the reason I bought from Top furniture was because I didn’t have to build it myself. I do think the policy should be to help customers take it out of the box and position it”

Helpful Report

Posted 1 year ago

“They delivered it okay. But I didn’t like the fact that they just left the item in the box and just left me alone to try to do it. I got a helpful neighbour who helped me to take the item out of the box. Wasn’t entirely satisfied with their attitude.”

Helpful Report

Posted 1 year ago

“Delivery men were so unhelpful left me a 75yr old with polio to unpack 2 big boxes containing chest of drawers and dressing table! Thankfully customer service are brilliant very helpful girl determined to sort problem found a lovely man to come and unpack. Thank you”

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Posted 1 year ago

“Looks good but what is underneath is rather shoddy”

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Posted 1 year ago

“Quality was very good but had a major problem with the delivery people the van spilled a large amount of diesel on our block paving which is brand new,no response from the company we have lots of pictures that have been submitted to the company unfortunately they don’t upload here”

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Posted 1 year ago

“Tv unit and sideboard definitely not close to been grey. It doesn’t look like wood more molded . For the price I expected to look like proper wood!”

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Posted 1 year ago

“Looks great, perfect for where we want it, but one of the shelves doesn't sit properly and there is a gap in a door join. Not great construction.”

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Posted 1 year ago

Dear Christopher, Thank you for taking the time to share your review for your order. We appreciate your feedback and we always wish to ensure our customers' satisfaction, so we are pleased to hear that you are happy with the style and suitability of your order. However, if you would like to contact us in relation to any concerns you may have please do not hesitate to contact us on support@topfurniture.co.uk and we will get back to you as swiftly as possible. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“It’s okay…”

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Posted 1 year ago

“Table is beautiful. But Delivery men made a fuss of carrying up stairs & didn’t put in required room , despite making aware on 2 separate occasions of property type.”

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Posted 1 year ago

“Great price and like that the kitchen bar stools aren’t flat packed. Unfortunately one of them arrived damaged and I haven’t received the replacement yet. However there was no quibble with customer services over replacing so that bodes well!”

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Posted 1 year ago

“I received a coffee table that was damaged so contacted Top furniture about this. They offered me some money off which I accepted. Other than that everything went ok. Beautiful table, just a shame not perfect condition.”

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Posted 1 year ago

“the chair was what I expected but was disappointed with the top of the chair that was damaged I did phone up and sent photos but heard nothing”

Helpful Report

Posted 1 year ago

Hello Doreen, we are glad to read that the chair was as expected, however, we are sorry to hear that there is an issue with the item and unfortunately, we do not appear to have received your email. If you would like to discuss this matter further please re-send your email to support@topfurniture.co.uk and we will be happy to look into this matter further. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Order 2 over 2 drawers x 2 sets One set great one set damaged. Informed top furniture within an hour of delivery. Offered discount and some touch up paint which I refused. Was told that replacement and collection will be arrange but likely after Christmas. Still waiting for replacement date”

Helpful Report

Posted 1 year ago

Top Furniture is rated 4.8 based on 8,520 reviews