Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,414 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 16th September 2025

Timea

Top Furniture 5 star review on 14th September 2025

Janet

Top Furniture 5 star review on 13th September 2025

Nicole Perez

8717

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The furniture was delivered but not unpacked by the delivery men . Some companies do this for you. Looking at it we were initially pleased with it. However during the course of the day we noticed it was giving off the most obnoxious fumes. We could not sleep in the bedroom that night and emailed the customer services early next morning. The fumes have continued throughout the week and we are still unable to use the room. We have been trying to resolve the situation with customer services and have tried leaving the windows open 24 hours a day to make the smell dissipate. We are at present still trying to resolve things. We have asked for a refund but the company wants us to repack everything ourselves which we feel unable to do without the correct materials. The company have made various stipulations regarding this and we have asked that the delivery men bring materials and do it. We feel we should not be responsible for this as we will be blamed for any damage in transit. We are still waiting for a resolution.”

Helpful Report

Posted 1 year ago

“Large chest of drawers arrived and the quality looks good for the price. Two areas that brought the score down: 1) colour - a grey with a green tint to it so does not quite fit with the interior and will need to look if I can repaint it somehow 2) the delivery guys just dropped it in the entrance hallway. When I asked them if the furniture would not be delivered in the room of choice they reluctantly took it there but it was only after they left that I noticed the damage done to the wall and paint. As such sadly it will cost me more replastering and repainting those areas than the piece of furniture itself.”

Helpful Report

Posted 1 year ago

“Slightly disappointed as the drawer space is very limited bearing in mind the size of the furniture. Also delivery drivers arrived early and were not very friendly.”

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Posted 1 year ago

“It took forever to arrive,yes I knew there was going to be a delayed delivery on my item ,but it went well past the ETA and when I rang to ask how long it was going to take to get to me , nobody had the faintest idea !”

Helpful Report

Posted 1 year ago

“The piece of furniture I bought is very good quality. However I was disappointed that the guys who delivered it wouldn’t help me take it out of the box and lift it into position. I live alone and the reason I bought from Top furniture was because I didn’t have to build it myself. I do think the policy should be to help customers take it out of the box and position it”

Helpful Report

Posted 1 year ago

“They delivered it okay. But I didn’t like the fact that they just left the item in the box and just left me alone to try to do it. I got a helpful neighbour who helped me to take the item out of the box. Wasn’t entirely satisfied with their attitude.”

Helpful Report

Posted 1 year ago

“Delivery men were so unhelpful left me a 75yr old with polio to unpack 2 big boxes containing chest of drawers and dressing table! Thankfully customer service are brilliant very helpful girl determined to sort problem found a lovely man to come and unpack. Thank you”

Helpful Report

Posted 1 year ago

“Looks good but what is underneath is rather shoddy”

Helpful Report

Posted 1 year ago

“Quality was very good but had a major problem with the delivery people the van spilled a large amount of diesel on our block paving which is brand new,no response from the company we have lots of pictures that have been submitted to the company unfortunately they don’t upload here”

Helpful Report

Posted 1 year ago

“Tv unit and sideboard definitely not close to been grey. It doesn’t look like wood more molded . For the price I expected to look like proper wood!”

Helpful Report

Posted 1 year ago

“Looks great, perfect for where we want it, but one of the shelves doesn't sit properly and there is a gap in a door join. Not great construction.”

Helpful Report

Posted 1 year ago

Dear Christopher, Thank you for taking the time to share your review for your order. We appreciate your feedback and we always wish to ensure our customers' satisfaction, so we are pleased to hear that you are happy with the style and suitability of your order. However, if you would like to contact us in relation to any concerns you may have please do not hesitate to contact us on support@topfurniture.co.uk and we will get back to you as swiftly as possible. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“It’s okay…”

Helpful Report

Posted 1 year ago

“Table is beautiful. But Delivery men made a fuss of carrying up stairs & didn’t put in required room , despite making aware on 2 separate occasions of property type.”

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Posted 1 year ago

“Great price and like that the kitchen bar stools aren’t flat packed. Unfortunately one of them arrived damaged and I haven’t received the replacement yet. However there was no quibble with customer services over replacing so that bodes well!”

Helpful Report

Posted 1 year ago

“I received a coffee table that was damaged so contacted Top furniture about this. They offered me some money off which I accepted. Other than that everything went ok. Beautiful table, just a shame not perfect condition.”

Helpful Report

Posted 1 year ago

“the chair was what I expected but was disappointed with the top of the chair that was damaged I did phone up and sent photos but heard nothing”

Helpful Report

Posted 1 year ago

Hello Doreen, we are glad to read that the chair was as expected, however, we are sorry to hear that there is an issue with the item and unfortunately, we do not appear to have received your email. If you would like to discuss this matter further please re-send your email to support@topfurniture.co.uk and we will be happy to look into this matter further. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Order 2 over 2 drawers x 2 sets One set great one set damaged. Informed top furniture within an hour of delivery. Offered discount and some touch up paint which I refused. Was told that replacement and collection will be arrange but likely after Christmas. Still waiting for replacement date”

Helpful Report

Posted 1 year ago

“The bookcase looks like the picture. The delivery men showed up at 6h30 am, weren't nice and certainly not helpful. They disagreed to carry the bookcase downstairs when it wasn't difficult. We were 2 women doing it when it would have been very easy and quick for 2 men!”

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Posted 1 year ago

“I have actually been disappointed with the quality. The drawers in the chest have gaps either side and they do not glide smoothly.”

Helpful Report

Posted 1 year ago

“- Quality of the chest of drawers is decent, however backing is not solid oak, and a little flimsy. Wondering if the rest is solid oak or oak veneer. Time will tell. - Comms around delivery date good. - Delivery on time good. - Let down as over £500 spent for a chest of drawers where the delivery team (2 men) refused to take it up one short flight of stairs to our main bedroom. They were rude, provided no explanation and not flexible at all. Furthermore, the company doesn’t offer an option to pay more for ‘Delivery to room of choice. Our chest of drawers is still sitting in our living room. Shame really, this has seriously affected my review/ and rating of Top Furniture. I will not order from them again.”

Helpful Report

Posted 1 year ago

Top Furniture is rated 4.8 based on 8,414 reviews