Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 8,248 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 2nd July 2025

Jan Chadwick

Yvonne

Jan Chadwick

Yvonne

Top Furniture 5 star review on 29th June 2025

Derek

8585

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. The chair was not good quality, I sent an email, complained, took a video and sent it but still I’m waiting for a response. Absolutely terrible. The chair was nearly £200. Really bad service”

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Posted 3 years ago

“Furniture not as described, the seats are not Leather, they are bonded leather, so scraps glued together. Would never have considered this if the advertising was correct.”

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Posted 3 years ago

“Furniture itself is fine but service totally unacceptable and we won’t be back. A £6000 order dumped in our house with no assembly option offered. Table far too heavy for a senior citizen to assemble so had to pay someone to come and do this for us. I repeat - a £6000 order!! AND PLEASE DON’T BLAME COVID for this unacceptable service.”

Helpful Report

Posted 3 years ago

“After waiting 13 weeks it arrived unpacked it to find that it was awful, screw marks on holes splits in the wood blue dye dirty handprints broken hinge, top part of wardrobes had bellied out so not straight at all made from hardboard not oak ,it is up for a refund and I am waiting for a date for this to be collected as I can’t use my room nmm”

Helpful Report

Posted 3 years ago

“Fairly nice furniture, but, cash 3 weeks ahead of delivery, and the most appalling delivery service I have ever encountered. My recommendation would be to anyone thinking of buying from this company is go elsewhere”

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Posted 3 years ago

“Very poor customer service and communications. Missing their own deadlines and no contact.”

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Posted 3 years ago

“Blanket box arrived damaged. East to send back and customer support helpful but refund requested,”

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Posted 3 years ago

“Was disappointed to discover that I had to fully assemble the new bed myself. Delivery drivers dumped a large chest of drawers and a double bed in my hallway and told me that because a driver had twisted his ankle once then they were not allowed to carry the items upstairs!!!!”

Helpful Report

Posted 3 years ago

“To be honest we're very disappointed about the quality of the furniture. We were expected a bit more for the money that we paid. Looks nice but that's it! I think you need to upgrade the standards because it's a bit poor. Even the drawers got no rails and moving up and down, left-right. The whole thing feels cheap even if it was expensive.”

Helpful Report

Posted 3 years ago

“Gave this company the benefit of the doubt after a bad experience with them previously. Ordered from them again, waited a long time for them to email me with delivery date (around 2 months). Unfortunately I was not able to be home on the date they gave me because of personal reasons so I called to rearrange. I was informed that this was the only date and that I would have to pay £50 for another date ... I requested a refund, a long wait for nothing, very poorly run business and a very bad mannered, abrupt woman on the phone. Certainly learnt my lesson and will not be shopping here again. I feel this review may bot be shared with others.”

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Posted 3 years ago

“The hutch was a different colour to the dresser at the bottom. They send they would send a colour chart for comparison but this never arrived after 2 phone calls (what a surprise)”

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Posted 3 years ago

“Very poor quality”

Helpful Report

Posted 3 years ago

“Awful customer service. We ordered two bedside tables which did not match their online description at all. Called customer service and spoke with Erin who confirmed that we could return the items to the Dartford store free of charge and on a weekend. However, we were then simply shunned and refused a refund at the Dartford store and was told that “Erin is a new joiner and got it wrong” and that instead we had to pay £30 for collection of the items that did not match their description. Terrible customer service. Would never order again nor recommend.”

Helpful Report

Posted 3 years ago

“The furniture arrived with dents, chips and the base for the wardrobe was split. This was after being told the wardrobe would arrive in April and only arriving in June, when I asked why wasn’t informed about the delay was told it was impossible to keep me informed”

Helpful Report

Posted 4 years ago

“Products are fine customer relationships are curt with an intransigent attitude. Please pay particular attention to t&c because if you have been made to wait a significant amount of time for what you have paid for and you happen to be working or on holiday there is a £30 additional charge.”

Helpful Report

Posted 4 years ago

“Furniture (part oak part cream painted, dining table and chairs) ordered online and delivered during lockdown. First glance it looks OK but is not robust - the oak (? Veneer ?) Seems very soft for oak and a gentle knock of a chair leg chipped the table legs. Worse the paint at the bottom of 2 chairs is flaking for no apparent reason. Customer services said this was normal 'wear and tear' after only 5 months! They sent paint to touch up. Think we will need a bucket of paint. Don't buy if you have children or actually want to sit at the table to eat”

Helpful Report

Posted 4 years ago

“Very disappointing customer service: I ordered two benches for my kitchen in January as they were listed on the website as in stock, I got an email saying they would not arrive till mid March. The payment was however taken immediately. By mid March then they still hadn't arrived and I'd had no word from them! - they finally got delivered this week (late April). The benches are sturdy and well made but I mistalkenly ordered one red topped one and one brown topped one. I asked if I could swap the top of one (so they both match) but was informed that as I had assembled them it could not be returned or exchanged. I therefore asked if I could buy an additional bench at a discounted price. But was told no - I would have to pay full price. I have now bought an extra bench and will try and find a use for the non matching one elsewhere in my house, not an ideal outcome!”

Helpful Report

Posted 4 years ago

“Started off great, bed, double wardrobe, drawers all perfect and lovely, however when it got to the triple wardrobe...it all went downhill for me. I spent over £2500 on bedroom furniture only to notice a couple of paint defects (clearly done whilst in manufacture) after I had assembled the wardrobe and unfortunately the defect was on the final piece of the build. a few emails later and basically the best they could offer me was 85 off and touch up paint for a defect the size of a 2p piece on the top piece of the wardrobe.I even offered to pay towards resolving the issue if that’s what it would take as I would like it to all be perfect which is now not going to happen without spending 850 on a new wardrobe. A lovely set ruined by this. Unsure to what the 12 month guarantee covers if this defect isn’t workmanship! I’d spend your hard earned money elsewhere!”

Helpful Report

Posted 4 years ago

“One of my items was damaged and I am still awaiting contact from customer services as to how this will be rectify.”

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Posted 4 years ago

Hi Julie, Thank-you for your comments on the above review. However having checked the e-mail chain I can see that our customer service team responded to you on Monday morning at around 10:30am. Can I please ask you to check your junk/spam mail in case the e-mail has been directed there. I will also get one of our team to call you in the morning to discuss and resolve your issue. Kind Regards Neil

Posted 4 years ago

“Really unhelpful customer service experience, would not purchase from this company again.”

Helpful Report

Posted 4 years ago

Top Furniture is rated 4.8 based on 8,248 reviews