Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,521 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,521 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 4 star review on 25th October 2026

9298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a large oak sideboard and an oak lamp table. The lamp table was fine but the oak sideboard does have a defect as one of the legs is 1.5cm above the floor. Have sent an email to support @topfurniture.....but no response to date. Avoid....”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. Looking into this matter further, I can see that you did email support@topfurniture.co.uk on Sat 30/07/2022 at 4:35 pm. Unfortunately, our customer service department is closed during weekends, hence no reply as of yet. However, rest assured you will get a reply on Monday after 9 am. During business hours when the department is open, all emails are responded to the very same day and we pride ourselves on this fact. Looking into the email you sent to our customer service department, I can see that the gap is affecting the centre support leg. You should be able to see at the bottom of the leg a black stud. If you rotate this black stud, which is designed to be adjustable on the centre support leg, the black stud will then meet to touch the floor. If you require any further information please do not hesitate to contact me by calling 01889 560999. Kind Regards Kieran, Top Furniture Sales Manager Top Furniture Ltd Tel: 01889 560999

Posted 4 years ago

“You give me something i give you money. See how that works for you? Now you want me to give you something but for free, which if I do, helps you, albeit in a small way, build sales & profitability, in that my review might very well encourage others to make a similar purchase. So how does that work for me?”

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Posted 4 years ago

“It’s broken 😢”

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Posted 4 years ago

“Still awaiting delivery, will it ever arrive?”

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Posted 4 years ago

“Headboard arrived daamaged”

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Posted 4 years ago

“I will never buy anything from you again it wasn't oak at all”

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Posted 4 years ago

“We have just had a loft conversion done and decided to splash out on some expensive furniture, so we ordered a side unit and a wardrobe (£1800 in total). There were several issues we encountered: 1. On the website it's advertised that the furniture can be taken to any room in the house, sales assured us this was the case, both our sets of stairs were wide enough to accommodate the delivery but customer support phoned and said it's not on the website and they won't be doing this. 2. Delivery arrived, the fixings from the wardrobe are missing, I contact support and they arrange to have them delivered. 3. The fixing arrive the next day but are missing the handles, I speak to support again who assure me they will be sent out correctly this time. 4. Several days later the handles arrive, they are supplied with the incorrect screws in that the length is too small fortunately we have some builders on site who have the correct length screws. 5. After finally attaching the screws we discover that one of the wardrobe doors doesn't actually close. So what was meant to be a nice treat for us has turned into a complete nightmare, we've also had some terrible news to deal with during this period and this extra overhead hasn't helped at all. Despite the furniture being very nice, I couldn't possibly recommend this company to anyone. I hope you can address this feedback for any future customers.”

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Posted 4 years ago

“I have ordered bench on 22nd March 2022 with express delivery paying extra £10/= and still I’m waiting for my delivery and I called three times to sales team and they promised me that they will get back to me with update from 25th March but until today I didn’t hear from them. Today 2 of sales persons says that they will get back to me with a update before 5p.m. And I was calling them after 5p.m again and no one pick-up my call. Really disappointed about all their service and this is the first time I ordered from this company and if anyone wanna buy pls check reviews and order.”

Helpful Report

Posted 4 years ago

“You have the wrong email address for Linda Carter so she will not receive your notifications or communcations. Thank you!”

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Posted 4 years ago

“Terrible customer service. Furniture developed faults after 14 months. Screws were pushing through the tops. The tops were melting. A table lamp is stuck tight as it has melted into the top. This company blamed my cleaning. Took no responsibility whatsoever. Refused to come and look. This happened to 4 different pieces of furniture all from the same range. Wouldn’t recommend this company. I will be reporting to trading standards.”

Helpful Report

Posted 4 years ago

“Having seen the item beforehand, ordered an ‘oak’ bar stool. The stool that has arrived is DARK ORANGE, resembling old pine rather than oak. Customer Services claim it is a natural shade. I’ve never seen any oak of this colour before. Will NOT purchase anything further or recommend this company at all, totally unsatisfactory.”

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Posted 4 years ago

“Terrible service. The chair was not good quality, I sent an email, complained, took a video and sent it but still I’m waiting for a response. Absolutely terrible. The chair was nearly £200. Really bad service”

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Posted 4 years ago

“Furniture not as described, the seats are not Leather, they are bonded leather, so scraps glued together. Would never have considered this if the advertising was correct.”

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Posted 4 years ago

“Furniture itself is fine but service totally unacceptable and we won’t be back. A £6000 order dumped in our house with no assembly option offered. Table far too heavy for a senior citizen to assemble so had to pay someone to come and do this for us. I repeat - a £6000 order!! AND PLEASE DON’T BLAME COVID for this unacceptable service.”

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Posted 5 years ago

“After waiting 13 weeks it arrived unpacked it to find that it was awful, screw marks on holes splits in the wood blue dye dirty handprints broken hinge, top part of wardrobes had bellied out so not straight at all made from hardboard not oak ,it is up for a refund and I am waiting for a date for this to be collected as I can’t use my room nmm”

Helpful Report

Posted 5 years ago

“Fairly nice furniture, but, cash 3 weeks ahead of delivery, and the most appalling delivery service I have ever encountered. My recommendation would be to anyone thinking of buying from this company is go elsewhere”

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Posted 5 years ago

“Very poor customer service and communications. Missing their own deadlines and no contact.”

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Posted 5 years ago

“Blanket box arrived damaged. East to send back and customer support helpful but refund requested,”

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Posted 5 years ago

“Was disappointed to discover that I had to fully assemble the new bed myself. Delivery drivers dumped a large chest of drawers and a double bed in my hallway and told me that because a driver had twisted his ankle once then they were not allowed to carry the items upstairs!!!!”

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Posted 5 years ago

“To be honest we're very disappointed about the quality of the furniture. We were expected a bit more for the money that we paid. Looks nice but that's it! I think you need to upgrade the standards because it's a bit poor. Even the drawers got no rails and moving up and down, left-right. The whole thing feels cheap even if it was expensive.”

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Posted 5 years ago

Top Furniture is rated 4.8 based on 9,521 reviews