Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,362 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,362 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 4 star review on 22nd August 2026

9223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are cheaters. They deceive customers. RIP of company.”

Helpful Report

Posted 5 years ago

“So far my purchase has been most disappointing. Delivery date and time was missed with no explanation or comment, let alone apology or new delivery date. Only after 4 messages of enquiry was posted on the company’s recording service did I manage to speak to someone. That occurred only because in desperation I rang sales. The sales person spoken to looked up the order and informed me the rescheduled date. Why wasn’t that done earlier? I wait, with bated breath, on new delivery date, 2 weeks after original. Am I going to deal with this company again ? No chance !”

Helpful Report

Posted 5 years ago

“I have ordered more furniture to be delivered this week , I have had a phone call , but no confirmation email? I have been calling the numbers on the website & no one picking up . Very disappointing as I have to arrange meet & greet for delivery.”

Helpful Report

Posted 5 years ago

“Very poor customer service. Chose a date to deliver two days before I moved in. Then threatened to deliver to my old address unless I paid £30. All very tin pot.”

Helpful Report

Posted 5 years ago

We would like to respond to this review as we feel that it unreasonable and doesn't tell the full story. This order was placed on the 1st October and we quote up to 2 - 3 weeks for our free 2 man delivery service. We contacted the customer on the 14th October to confirm the delivery date of the 21st October which had been planned by our delivery team. We were then told by the customer that they cant take delivery until after the 26th October because they wont be living at the new address until then. Why would you order on the 1st October and not mention this important detail to anyone? The order was placed 26 days before they move into the new address. If this was an Amazon they would not be this flexible. We have a delivery comments box on our website checkout page and in circumstances like this most customers would write a note in there to ask us to hold off on delivery until after a specific date which works fine or wait until they have moved in to the new address before ordering large bulky furniture. We are not mind readers unfortunately and we are running a FREE 2 man delivery service so we have to draw a line somewhere for how accommodative we can be or it would not be viable for us to run a free delivery service. It is unfortunate that we didn't match the high expectations of this customer.

Posted 5 years ago

“Disappointed. Two units flawed, still waiting for your response to discuss sent pictures, I have rang numerous times please call ASAP we wonted extra furniture this is now on hold”

Helpful Report

Posted 5 years ago

“The totally useless company ordered a product start of July 2020 that was stated as in stock, as soon as my payment was cleared was informed it was out of stock that and that they had a shipment delay. Called start of September 2020 was told would be delivered w/c 21 September 2020. Made numerous call 21st, 22 and 23 September 2020, told on 23 delivery would be 1 or 2 days but they would call and confirm, no call from them. Called 26 September 2020, they could not confirm anything but they would call be on 28 September 2020 nothing from them. called numerous times on 28 impossible to get through. Give up cancelled order online. 29 September 2020 after various emails and promise from Oakworld regarding deliver I confirmed the cancellation. Email from OW on 29 September that delivery would be on the 30 September 2020? Email from Courier on 2 October that it would be delivered on 2 October 2020? Delivered on the 2 October, told them to take it back. Overall experience with Oakworld was totally rubbish, would never recommend to anyone.”

Helpful Report

Posted 5 years ago

“I’m sure the product would have been fine but was never received. Very pure communication and didn’t issue s refund. Had to go through Payment processors to get my money back. Avoid.”

Helpful Report

Posted 5 years ago

“Ordered but cancelled as it was a present as took so long for delivery date”

Helpful Report

Posted 5 years ago

“continued delays on delivery of item. No mention of being out of stock when payment was taken, no contact from seller about delays, very poor way to do business, I have asked for a refund, we will see how long that takes to get sorted”

Helpful Report

Posted 5 years ago

“Having bought the Toulouse Wardrobe and then discovering that it did not fit up our staircase, the customer service team were really helpful in arranging a collection and refund.”

Helpful Report

Posted 6 years ago

“Phoned up your Kent branch was told bed I was interested was on show along with several other beds ..dam lie I live in hillingdon prob a 70 or 80 mile round trip ..only one bed on show..not any of the ones I enquired on..then told not in stock let alone on show and looking at december ish at any chance of getting one..man said I. must have spoken to someone else but only one person in store ..absolute messers..please refund me petrol money I am taking legal advice..complete waisted of my time and money J mccarthy ..Near heathrow”

Helpful Report

Posted 6 years ago

“Bad really bad”

Helpful Report

Posted 6 years ago

Hi, Thanks for your review. Sorry to hear you are unhappy with the service you have received. Having checked the circumstances behind this review I can see that you are unhappy with being charged a collection fee for your item which was delivered to you on 13th August. The reason stated for collection was that it had been ordered incorrectly. We do currently offer a free delivery service to all standard U.K postcodes but do charge a collection fee for items ordered incorrectly by the customer. The collection fee of £20 in this case only covers a small percentage of the delivery/collection costs incurred by the company. The planning, booking and actual delivery throughout the U.K is as I'm sure you can imagine a very costly exercise and to offer both free delivery and collection in such instances just wouldn't be sustainable. Once again apologies you are unhappy with the service received. Neil

Posted 6 years ago

“Our TV cabinet arrived damaged. Drawer doesn’t work and made very poorly. Two screws were missing and a nail sticking out! We were very disappointed with the product which we are waiting to be replaced.”

Helpful Report

Posted 6 years ago

“Nearly 5 months since we placed order still not received all items. Terrible customer service. No follow up or notification on continued delays. No apology. Understand it is a difficult time in the current climate-all the more important to keep customer service high rather than have a cancelled order. The items that have finally arrived are goo quality and well packed however the delay as been unacceptable and we are still awaiting an update on one item.On placing the order all items were indicated as in stock. This was not the case as we later found out. The stock levels were false and not reflective.”

Helpful Report

Posted 6 years ago

“I am fuming, i had a call to say that they are delivering my furniture next week and we are not going to be here, and you want to charge me another £30 to book another day, I didn’t see the T&C when I ordered the piece of furniture that I really wanted😡”

Helpful Report

Posted 6 years ago

“I purchased a full bedroom set King size bed Chest of drawers dressing table mirror 2 bedside cupboards 2 sets of triple wardrobes My total was £3600 I was expecting high quality products and great customer service, but alas the bed i received had nails coming out from the feet which created so much damage in my new flooring which was only done a month earlier. I have been quoted £250 just to remove the flooring and replace with new ones, i have to buy more flooring as well. I contacted the company and informed about the damages but not heard anything back from them. I also left a review for the bed i purchased just so others will be informed of the quality received but top furniture did not release my review which means all reviews that were less than 5 stars do not get accepted, this is misleading as customers only see the 5 star reviews and not the faults of the products. Very bad customer service i do not recommend them.”

Helpful Report

Posted 6 years ago

“Awful service. Item took longer than stated to arrive. Was not happy at all with the item which had been delivered, when spoke to somebody on their online chat service they were very rude & abrupt considering I was a customer who has brought from them. Also wanted to purchase different items from them. Asked to return the item, they said I had to complete an online form which I did, for them to ask for me to send a picture of the item packaged up ready to return (pointless). Lots of pointless steps if you’re wanting to return an item & you have to pay £20 for this. This went to my spam email so I didn’t receive, I then asked for information from them again where they didn’t even advise I check my spam. Just so complicated which is not what to want when renovating houses & buying from multiple online stores. Shame about the service as the website has some lovely items, would find somewhere else with similar items & a better, more considerate service. Not aggressive people almost making you feel guilty for wanting to purchase more items.”

Helpful Report

Posted 6 years ago

“They offer a 7 day no quibble money back guarantee. I'm struggling to get a refund. The furniture is of very poor quality”

Helpful Report

Posted 6 years ago

“Got the Oak Table and Chairs the Wood didn’t match it was sold as a Dining Set and it was far from it. The Table had several faults. I reported this and your customer service is atrocious. I want some compensation for all the hassle this caused me.”

Helpful Report

Posted 6 years ago

“Ordered online. Goods arrived very quickly, all chairs, all in good condition. They look and feel sturdy and well-made. Obviously only time will tell if that first look is justified.”

Helpful Report

Posted 6 years ago

Hi, Did you mean to leave a 1 star review for us as the comments sound fairly positive? Thanks Dave

Posted 6 years ago

Top Furniture is rated 4.8 based on 9,362 reviews