Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 9,360 Reviews

96 %

of reviewers recommend Top Furniture

4.8

Based on 9,360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 19th August 2026

9221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality”

Helpful Report

Posted 5 years ago

“Awful customer service. We ordered two bedside tables which did not match their online description at all. Called customer service and spoke with Erin who confirmed that we could return the items to the Dartford store free of charge and on a weekend. However, we were then simply shunned and refused a refund at the Dartford store and was told that “Erin is a new joiner and got it wrong” and that instead we had to pay £30 for collection of the items that did not match their description. Terrible customer service. Would never order again nor recommend.”

Helpful Report

Posted 5 years ago

“The furniture arrived with dents, chips and the base for the wardrobe was split. This was after being told the wardrobe would arrive in April and only arriving in June, when I asked why wasn’t informed about the delay was told it was impossible to keep me informed”

Helpful Report

Posted 5 years ago

“Products are fine customer relationships are curt with an intransigent attitude. Please pay particular attention to t&c because if you have been made to wait a significant amount of time for what you have paid for and you happen to be working or on holiday there is a £30 additional charge.”

Helpful Report

Posted 5 years ago

“Furniture (part oak part cream painted, dining table and chairs) ordered online and delivered during lockdown. First glance it looks OK but is not robust - the oak (? Veneer ?) Seems very soft for oak and a gentle knock of a chair leg chipped the table legs. Worse the paint at the bottom of 2 chairs is flaking for no apparent reason. Customer services said this was normal 'wear and tear' after only 5 months! They sent paint to touch up. Think we will need a bucket of paint. Don't buy if you have children or actually want to sit at the table to eat”

Helpful Report

Posted 5 years ago

“Very disappointing customer service: I ordered two benches for my kitchen in January as they were listed on the website as in stock, I got an email saying they would not arrive till mid March. The payment was however taken immediately. By mid March then they still hadn't arrived and I'd had no word from them! - they finally got delivered this week (late April). The benches are sturdy and well made but I mistalkenly ordered one red topped one and one brown topped one. I asked if I could swap the top of one (so they both match) but was informed that as I had assembled them it could not be returned or exchanged. I therefore asked if I could buy an additional bench at a discounted price. But was told no - I would have to pay full price. I have now bought an extra bench and will try and find a use for the non matching one elsewhere in my house, not an ideal outcome!”

Helpful Report

Posted 5 years ago

“Started off great, bed, double wardrobe, drawers all perfect and lovely, however when it got to the triple wardrobe...it all went downhill for me. I spent over £2500 on bedroom furniture only to notice a couple of paint defects (clearly done whilst in manufacture) after I had assembled the wardrobe and unfortunately the defect was on the final piece of the build. a few emails later and basically the best they could offer me was 85 off and touch up paint for a defect the size of a 2p piece on the top piece of the wardrobe.I even offered to pay towards resolving the issue if that’s what it would take as I would like it to all be perfect which is now not going to happen without spending 850 on a new wardrobe. A lovely set ruined by this. Unsure to what the 12 month guarantee covers if this defect isn’t workmanship! I’d spend your hard earned money elsewhere!”

Helpful Report

Posted 5 years ago

“One of my items was damaged and I am still awaiting contact from customer services as to how this will be rectify.”

Helpful Report

Posted 5 years ago

Hi Julie, Thank-you for your comments on the above review. However having checked the e-mail chain I can see that our customer service team responded to you on Monday morning at around 10:30am. Can I please ask you to check your junk/spam mail in case the e-mail has been directed there. I will also get one of our team to call you in the morning to discuss and resolve your issue. Kind Regards Neil

Posted 5 years ago

“Really unhelpful customer service experience, would not purchase from this company again.”

Helpful Report

Posted 5 years ago

“I havent shopped with you and have no idea why I got an email to review your service”

Helpful Report

Posted 5 years ago

Hi Jacqui, You ordered some Bri Wax from us on the 2nd Feb?

Posted 5 years ago

“Furniture excellent but would not us company again after the stress caused by the delivery.”

Helpful Report

Posted 5 years ago

“Be warned the Returns Policy for this company state that by assembling your furniture this is deemed as acceptance and the products can therefore not be returned. If like me your defect is due to a fault in the wood that only shows up while or when you are assembling the item, do not expect Top Furnitures customer services department to be understanding or compassionate. Definitely the last time I will buy from this company and probably the last time I will buy mail order furniture from another company without having seen it first in a showroom. Please heed this warning and read the companies terms and conditions before you buy including the cost of returning items and that you must notify them within 48 hours if an order arrives damaged or faulty. Also remember furniture shown at its best in an online picture can look completely different in your home.”

Helpful Report

Posted 5 years ago

“I think the delivery is to slow 5momth and one item has still not been delivered me.”

Helpful Report

Posted 5 years ago

“Very disappointed as I recently bought a dinning table for Christmas, Christmas Eve opened the package and the screws were missing so I called the company but it was no use, the assistant should no sympathy of any sort, it was a waste of time. I was left with a table with no screws to attach the legs. No table for our family Christmas diner.”

Helpful Report

Posted 5 years ago

“Worst furniture and customer services ever. £300 for a damaged poorly made sideboard that rocks. No return offered as yet. Stuck with a damaged item”

Helpful Report

Posted 5 years ago

“2 chairs arrived damaged and 2 chairs we ordered in November that were saying in stock are not coming until Jan/Feb time. Also the table and chairs that are suppose to be grey are not. AVOID!”

Helpful Report

Posted 5 years ago

“Furniture still not arrived after several calls will not arrive until 23rd December, this is not acceptable poor customer service, unable to speak to a manager, told the managing director does not speak to customers, he is deluded believing he is better than the customer, if it wasn’t for customers he would have no business, delivery date put back several times, cannot get any decisions as we asked that furniture which is ready be delivered, told they are awaiting one piece and will not deliver until that piece arrives in the country and gets delivered to them, they are not willing to accommodate the customer.”

Helpful Report

Posted 5 years ago

“Absolutely appalling state my table and chairs arrived in dented scratched and had the cheek to give me 181 back So close to Xmas and I couldn't get another 1 so had to keep it disgusting”

Helpful Report

Posted 5 years ago

“Very ugly chair”

Helpful Report

Posted 5 years ago

“Not very happy at all. So i placed an order for 2 pieces of furniture. Really looking forward to receiving. I asked today as one item is sat in stock and one in January. They said they will not send the one in stock until the other piece does in January 2 months later. But said if i cancelled the order and re ordered they will send the one in stock. But there is an increase on the price and will not match what i originally paid. 1. That makes no sense why cant you amend it and be helpful to the customer and just send the one in stock? While i wait for the other. Was then happy to change it myself and do it but i mentioned the price increase now on the pieces. Was told they wouldn't do nothing about that even after speaking to a manager and was more than happy to cancel my order??? Clearly not bothered for the custom which im shocked about. 2. How is it fair i pay more from what i originally paid. I wasnt told this is what happened been patiently waiting and heard nothing so reason why i chased up. Not a happy first time customer at all.”

Helpful Report

Posted 5 years ago

Top Furniture is rated 4.8 based on 9,360 reviews