Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.78

4.8 Rating 20,651 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 20,651 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine however the packaging was a disaster. The pruner arrived with half the packaging missing, consequently the end of the pole was scratched. Even driver commented how poor it was. As a result I have to rate as poor. This was not a cheap item.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that your order was delivered in poor condition. Please contact our customer services team and they will be able to further assist with your order. I apologise for any inconvenience caused in this matter. Kind Regards Tooled-Up

Posted 6 years ago

“Ordered a trowel and got sent a totally different one and when I asked why I got told they no longer have the trowel I wanted in stock! Very dissopointed”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you received the incorrect product. I can see from your order that you have been sent a prepaid postage bag to send the goods back to us for replacement. I apologise for the inconvenience caused in this matter. If you have any further queries please contact our customer services team. Kind Regards Tooled-Up PH

Posted 6 years ago

“Delivery too slow, should be folowing day.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you felt our service was not fast enough. I can confirm that all our items do advise on estimated dispatch times, with your order showing as having an estimated dispatch of 2 working days. After checking your dispatch i can see that as advised your order was shipped via next day delivery 2 working days after your order was placed. I apologise for any inconvenience caused in this matter if there are any further issues please contact our customer services team. Kind Regards Tooled-Up

Posted 6 years ago

“I ordered and payed for a 250gram tin of Brummer wood filler. I received a 225gram tin, and after alerting your eBay sales team, it was me who received the inquisition. Now you have informed me that you have discovered YOUR mistake, no apology, just send the tin back for a refund. Absolutely shoddy pr, but I still have feedback left. dar411007.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that you felt our service was unsatisfactory. I have looked in to your order and unfortunately the manufacturer has changed the product weight and this information was not passed down to us by them. I can see that we have sent out a free of charge return envelope so you can return goods for a full refund, I apologise for the inconvenience caused in this matter and if there is anything we can do to assist please contact our customer services team. Kind Regards Tooled-Up

Posted 6 years ago

“Damaged goods sent back and informed a replacement would be organised. After four working days I heard nothing so emailed/rang nothing until the following Monday I rang again to be told you do not send out replacements and a refund will be sorted asap today....nothing happened and not informed! (I could of ordered another from elsewhere so lost time) I rang back again today and threatened with giving you bad feed back on Ebay unless I received my money back be end of play today....i received a refund at 18.10 today. I am not one to complain but this is pour service.”

Helpful Report

Posted 7 years ago

Thank you for your review. I apologise that you have experienced issues with your order and return. I can confirm that once your return arrived back with us on 05/04/2017, our returns team processed your return the following day on 06/04/2017. Unfortunately as the unit was not in stock for immediate exchange, we needed to source a replacement direct from Karcher. Unfortunately we were not informed by them until late on 07/04/2017 that this was not possible and the unit had been discontinued by them. Due to this our only option was to refund however due to the weekend we were unable to process this immediately. I apologise again for the inconvenience and delays caused in your return. Kind Regards Tooled-Up Customer Services

Posted 7 years ago

“advertised to work with karcher k2, when it arrived it only works on k3 and later. I informed you about it and asked for a refund and return of item. email I received after, said hose will work with k2 and no refund!!! so I had to go to store where I purchased k2 and exchange it for k4. so overall you false advertisement cost me more money. PLEASE read what it says on box and change your advertisement. I will never use your store again, and count yourself lucky that I am unable to give a public review.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear that you are having issues with your order. I can confirm that as per our product description. "Officially K2 models are not compatible with a suction hose as they require the static water source to be elevated above 18" (the higher the better) so as to gravity assist the flow of water. This is because the lower wattage machines do not have enough power to suck water from a static source without gravity help. Generally the higher the model the better when using a suction hose & filter though K4 & upwards will perform well. If you chose to use a suction hose with a K2 machine performance may not be as you would like." Unfortunately after further investigation, we do not appear to have received any further communication or request for return after we advised that as long as your K2 was newer than a 2012 model the hose would be compatible. If you wish to further discuss your order please contact our customer services team and they will be able to further assist. I apologise for any inconvenience caused in this matter. Kind Regards Tooled-Up Customer Services.

Posted 7 years ago

“I was notified that this item should have been dispatched by 24 hour courier, and I should have had delivery by Thursday.i was given a was given a tracking number that was unrecognised by parcelforce. I then sent an email out asking where the item was, it was then that I found out that the item was only picked up on the 30th, I received it on the 3rd of April. Not good service at all”

Helpful Report

Posted 7 years ago

Good Afternoon Thank you for your review. I am sorry to hear that your order did not arrive in the time expected. I have looked into this and I can see that at the point in which you placed your order we were advertising that the item held a 2 working day dispatch. However once your order was dispatched it was done so on a next working day delivery, due to your parcel being passed to the courier on the Friday the next working day was Monday. I apologies for any inconvenience caused in this matter. Kind Regards Tooled-Up Customer Services

Posted 7 years ago

“The delivery was prompt but when I opened the box containing the incinerator bin the nuts and screws where not in the polythene packet. I found 6 screws and 5 nuts but fortunately I had a selection of nuts and found one to fit.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your feedback. I am very sorry to hear you received your order with parts missing. Please contact our customer service team who will be happy to send you replacement nuts and screws. Kind regards Tooled up Customer services.

Posted 7 years ago

“The outer package was badly damaged as was the packaging of the spool inside. Not sure if the jiffy bag had come undone and someone had to reseal with brown tape on route.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. I am sorry to hear your parcel arrived with damaged packaging. All orders are packed very carefully to ensure the safe arrival of goods. However, occassionally packaging is damaged in transit. I have looked into your order and note that we have not had any contact from you regarding this matter. I trust the goods inside were undamaged and therefore can only apologise again for the condition in which your parcel arrived. Kind Regards, Tooled Up customer service team.

Posted 7 years ago

“Your website stated that the item I required was in stock. Your initial response to my order advised me that actually you had put my item on order. This resulted in a delay of a whole week for you to advise me about delivery. I received this advice at 1623 for delivery the next day which was too late to properly arrange my diary. However as you said I would receive a 1hr time slot in the morning for delivery I arranged to be available. I expected this notification to be first thing in the morning and was not pleased when the time slot notification was not received until 0917 which was too late to optimise my work schedule for the morning. The final blow came when B&Q advised me they had the item in stock £14.90 cheaper!”

Helpful Report

Posted 7 years ago

Good morning I have looked into your order and can see that when the item you ordered was being packed for dispatch it was damaged. Therefore a replacement had to be ordered in, causing a slight delay. The couriers designated delivery schedule is assigned on the day of delivery and customers advised of their slot as soon as it is available. I apologise in any inconvenience caused. regards Tooled up customer services

Posted 7 years ago

“We waited in at the allotted time and then got a email to say they have tried to deliver but no one at home. Tried to phone but could not speak to anyone. We think they tried to deliver to the wrong address as we have a road and a close with the same name.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into this for you and can see the goods were dispatched via DPD. The tracking history shows a delivery attempt was made and a calling card left on 6.2.17. The goods were then re-delivered on 7.2.17 and signed for by DAVIS at 11.14am. Kind Regards, Tooled-up customer services

Posted 7 years ago

“Still not received the goods after they were promised for 1st Feb”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into your order and can see that we have not had any contact from you regarding this delivery. I can confirm the goods were dispatched on 1st February, as promised by Royal Mail. I have now passed this query on to our Customer service team who will investigate it further and contact you to resolve this issue. Kind Regards Tooled-up.com

Posted 7 years ago

“I ordered a calibrated torque wrench expecting it to be calibrated for a year but when it arrived the calibration runs out in 4 months and was told if I needed it calibrated for longer go get it done myself. Very poor”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, I am sorry to hear you are not happy with our service. I have looked into your order and can confirm we have had previous communication informing you that all Torque Wrenches are calibrated at the point of production by the manufacturer. This is a part of the manufacturing process and certifies that the tool is calibrated at that point. There is then always some delay in the supply process depending on the individual manufacturer, the place the tool is actually made and when the tool is actually sold to the end user. In this case the tool is made in the Far East so there is a longer supply chain involved etc. So in reality although the tool is calibrated and to all intents and purposes perfectly okay the end user or retail customer will never receive a Torque Wrench with a calibration certificate that last for 12 months. This is why this is not stated in the description of any Torque Wrench. It is also reality that this DIY range Torque Wrench will , if used correctly, give many years service without the need to be re-calibrated or tested. If a 12 month certificate is required before use then some higher price point manufacturers will test and issue a new Certificate before purchase but they will charge for this or the tool can be sent to a test facility and Certified for 12 months by the purchaser. We can recommend Companies that can do this if asked. We, as retailers, have no influence on this process or any control over how long the Certificate will be valid for at the point of purchase as there are many factors beyond our control. I would like to apologise for the inconvenience this has caused. Kind regards Customer service manager

Posted 7 years ago

“Staff very helpful, followed up web order with phone call to ensure next day delivery. Product arrived damaged and replacement parts allegedly desist he'd shortly after unreported the fault but still not here two days after that... whole point of next day delivery missed!”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, I am sorry to hear your item was received damaged. We do try our best to pack item to avoid damage during transit however on some occasions parcels can still get damaged. I understand your frustration and can confirm our team tried their best to get the damaged parts out to you. We will now contact you to insure all items have been received. Once again I apologise for the inconvenience this may have caused. Kind Regards Tooled-up Customer Service Manager

Posted 7 years ago

“The item wasn't as described phoned up to query still no response”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, I have looked into your order and can confirm we have received your call this afternoon. We are currently investigating and trying to get to the bottom of this issue and will be back in touch shortly. I apologise for the inconvenience this may have caused. Kind regards Tooled-up Customer Service Manager

Posted 7 years ago

“Parcel arrived, damaged, complained via email, no reply as yet!”

Helpful Report

Posted 7 years ago

Hi, thank you for your review, we have now been in direct contact regarding this problem and are working to get the issue resolved as quickly as we can. Thank you for your order. Regards, tooled up

Posted 7 years ago

“I didn't receive confirmatory emails or advice of delivery. I phoned twice about this and finally received the carriers delivery schedule which turned out to be exactly precise”

Helpful Report

Posted 7 years ago

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Posted 7 years ago

“The item took ao long to be despatched, I had to buy one from elsewhere.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, I have looked into your order for you and can see the item you have ordered has a despatch time of 5-7 working days. This would have been advised through out the order stage. This is the reason why your order was despatched at a later date. I would like to apologise for the inconvenience this may have caused. Kind Regards Tooled-up Customer Care Team.

Posted 7 years ago

“delivery was not made according to instructions and I had to make a 50 mile round trip to Parcel Force office in Edinburgh to collect. There were 14 other people waiting with me up to half an hour to collect their parcels and they had the same complaint about the service which according to the poor women serving was due to the employment of agency drivers! Suggest you change your carrier I do not have this problem with TNT or Yodel.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review I am very sorry to hear you are not happy with the delivery service. I have looked into your order and can see delivery was attempted on 3rd and 4th November. As delivery failed on both occasions your parcel was taken back to the Edinburgh west depot and was awaiting further instructions.We apologise for the inconvenience this may have caused. Kind regards Tooled-up customer service team

Posted 7 years ago

“10 days before delivery ,is far to long as it stated 1st class delivery”

Helpful Report

Posted 7 years ago

HI, thank you for your review, We have investigated your order and can see that the item you ordered was out of stock at the time of your order and was advised as 5-7 working days despatch time as we were waiting for more stock to arrive. It was delayed slightly and further emails were sent out to all customers advising of this small delay. We despatched the items immediately they arrived. We are sorry that your item arrived a few days later than advised and we are sorry if this inconvenienced you. We list over 65,000 lines many that are not stocked or supplied by our competitors so inevitably and very occasionally items are slightly delayed. Thank you for your order. Regards, tooled up Sales Team.

Posted 7 years ago

Tooled-Up is rated 4.8 based on 20,651 reviews