Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Tooled-Up Reviews

4.8 Rating 20,539 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,539 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advert showed a free blade but apparently this was only for certain mowers. Very misleading as I could of got it cheaper elsewhere without the blade. Won't shop here again”

Posted 10 months ago

“Debbie, the assistant was very helpful on the phone placing my order, but the battery I received was the red version and not the Green version that I requested.”

Posted 10 months ago

“Bought this on the strength of some free chain oil. The offer only exists if you buy a bare unit which is not clear as the asterisk does not relate to any searchable T&Cs on the site. Sharp practice I say. Product slightly grubby on arrival in a partially opened box. Have bought from you on 2 occasions previously but this tine you have let yourself down. Overall disappointed with attitude of customer service e-mails and unfair advertising.”

Posted 10 months ago

“I ordered an extendible gutter scraper. When it arrived the head attachment was broken and the extendible handle was missing. The head attachment was just partially wrapped in a flimsy piece of cardboard with some shrink wrap around it, so no wonder it got broken. I contacted customer services who said if I provide a photo of the broken part they will issue a full refund. That is fair enough but I needed the item to complete a job on the house before we move. So I asked if they could please send a replacement without delay. The answer I got was "there isn't much point, as if that one got broken then the replacement probably will too". It was in my mind to suggest maybe putting it in a box! The refund was quick and efficient, but what I really needed was the item. Not a good experience. Two stars are for delivery and speed of the refund.”

Posted 11 months ago

“Cant review item as I still have not received it”

Posted 11 months ago

“Arrived quickly but both the Bosch grinder and B&D Chainsaw arrived in battered boxes with some packaging missing pretty sure returns not new, both registered ok on warranty sites a bit disappointed with Customer services response”

Posted 1 year ago

“A little disappointing to be honest - people should be aware you need to be very strong to master this tool on your own . We could only use it by one holding the switch / handle & the other directing it from higher up . We were trying to cut tall lelandi but found the trimmer blade constantly snarling up - we swapped it to the chain saw attachment which is better but still very difficult to actually get to the top middle of the hedge . Ended up doing most of the reachable stuff with our old hedge trimmer . On the plus side we had no problem with battery life .”

Posted 1 year ago

“Poor service did not deduct VAT from order when being sent to a VAT exempt address. But item was of good quality.”

Posted 1 year ago

“poor communication and customer service”

Posted 1 year ago

“not very good no spray pipe in the box”

Posted 1 year ago

“you are asking me to write a review when half my order remains outstanding. Surely premature?”

Posted 1 year ago

“I am happy to have used Tooled-up for my order. I am less than happy with the missed Amazon Delivery for Friday 23rd. My order is stuck somewhere in their Enfield distribution depot. I have no update on an revised delivery date. I was relying on my order arriving in time for the weekend as I am building up some bespoke kitchen cabinets and was going to use the drill stop gauges for the dowel depths.”

Posted 1 year ago

“I received the Bosch HedgeCut 18V-55 quickly after placing the order. However, I wasn't happy to receive it in the Bosch box unsealed. I am not sure if that has caused a slight bend in the trimmer, see the picture attached showing the slight curve. Although it does not affect its functioning it doesn't look alright, not sure if it will cause long-term issues. Also disappointed to note that there is no free lubricant with bare units. Overall, I wouldn't purchase from here again, rather use Amazon, ScrewFix, Costco as an alternate.”

Posted 1 year ago

“Only one of my two items has arrived after a week, and a hosepipe without a sprinkler is like a knife without a fork!”

Posted 1 year ago

“Item fine and delivered in time. Deeply disappointed and embarrassed that it was delivered by a US staff abusing, tax avoiding carrier. I would not have ordered from you had I known this.”

Posted 1 year ago

“A deeply toothed bow saw blade in a thinly padded bag? As I picked it up off the doorstep I got two teeth in my thumb.”

Posted 2 years ago

“Still waiting for the whole order to arrive so premature to write a review, currently 2 of 4 items arrived”

Posted 2 years ago

“Still waiting for my goods despite ?”

Posted 2 years ago

“One shovel turned up with a crease in the head, sending out damaged goods is not a good look.”

Posted 2 years ago

“I received the goods, but the battery was flat and out of date, so the product - a Thermal Leak Indicator - didnt work. I bought a new battery and told Tooled-Up about the problem, but all they have done so far is ask for a photograph of the date on the bottom of the battery. I had already thrown the battery away. Not good service.”

Posted 2 years ago

«
1
2
3
4
5
»

Tooled-Up is rated 4.8 based on 20,539 reviews