Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.78

4.8 Rating 20,688 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 20,688 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 5 days to dispatch the item and 2 days for it to arrive in Belfast. The car was off the road for over a week.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I can confirm that this item was showing as normally dispatched within 3 working days. As you placed your order late on a Friday your order was not processed until the Monday and was shipped on Wednesday as advised when you purchased the item.

Posted 5 years ago

“Using your website and your customer service in rectifying poor courier service were both excellent. The courier was dire. Failed to deliver first time and on the second time did not apologise and seemed to find it amusing that I even asked him why he was late. He explained he follows his own route and not the one scheduled. He arrived at 5 pm for a 2.15-3.15 slot.”

Helpful Report

Posted 6 years ago

“Postage very very poor. They use uk mail who are very poor and not as advertised on eBay listing as Royal Mail 1st class. They should tell truth on eBay listings.be very aware when using tooled up. Items will arrive very late!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I can confirm that your order was shipped by UK Mail packet post who process and sort the parcel up until the last mile where they deliver directly to your local Royal Mail delivery office. This secure method of postage ensures that all parcels reach their end destination as they are signed in to your local delivery office before being passed to your local postal worker for delivery. We apologise if you experienced any delays in receiving your order. Kind Regards Tooled-Up

Posted 5 years ago

“The packaging was severely damaged due to Tooled-Up trying to squeeze everything into one box. In addition to this, part of the order was wrong.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Unfortunately, we have never had any contact from you to advise of damaged goods or missing items and therefore have been unable to rectify the situation. We apologise for any inconvenience caused by this matter.

Posted 5 years ago

“Order still not received - Have looked at tracking and complained to carrier UK MAIL who is the worst carrier in my experience. Tracking says signed for by McHugh at 10. 30 this morning -Who is this??? If not received by Monday I will claim refund via ebay”

Helpful Report

Posted 6 years ago

“I still haven’t had my trousers... a week later and I’m still waiting!!”

Helpful Report

Posted 6 years ago

“Why not ask me when the item has actually been delivered?”

Helpful Report

Posted 6 years ago

“On putting the item together I find it's not that simple, it's impossible to connect a standard garden hose pipe without the expense and prolonged searching for adaptors converters and make do so I can use a water butt as well as a hose pipe. On asking yourselves I get told to get in touch with Hozelock despite it actually you that should be supplying the right parts Hozelock didn't get back to me”

Helpful Report

Posted 6 years ago

“You lied to me.my eBay order was short by 80 percent of my order.you said you had explained why by email.No emails or texts.upon calling I got a lame excuse that this product was recalled due to leaks.I have over 45 of these in my town irrigation system.ive never had a problem.i than had to chase my part refund.I just felt like you were stuck for an excuse as to why I only received one of the five items ordered.”

Helpful Report

Posted 6 years ago

“In your advert it shows a Ripsaw blade, 190 x 30 x 60T as you say a generic photo, the photo in the add is what I and probably others would think is the item for sale. to me i think is false advertising. what you want to sell should match the photo and the add,”

Helpful Report

Posted 6 years ago

“My general experience of the website and the staff was good however there was no stock and a long lead time I had to cancel the order.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the inconvenience caused in this matter. The delays to your order were caused by the manufacturer being out of stock themselves. I can confirm that these items are now in stock and available for immediate dispatch Kind Regards Tooled-Up

Posted 6 years ago

“I only gave a 2 star but for tooled up but for the courier service as I had ordered a drill and recieved an email from uk mail about delivery and that it will be delivered between 19.37-20.37 on the day the time come and went then about an hour later recieved another email from uk mail to say sorry we missed you and left a card in the letter box all of which is a lie . No card left in letter box didn’t even bother trying to deliver so I will not order from these again not unless they change their courier”

Helpful Report

Posted 6 years ago

Thank you for your feedback I am sorry to hear that your delivery did not arrive as scheduled. From looking into this it appears that due to a large number of parcels in the UK mail Network the driver ran out of time on his round and was unable to deliver your parcel on the day they originally advised. However, I am glad to see that the carrier was able to successfully redeliver your parcel the following day.

Posted 6 years ago

“We were notified that both items ordered would arrive yesterday but only one did.”

Helpful Report

Posted 6 years ago

Thank you for your feedback . I am sorry to see that your order has been delayed. Unfortunately as advised the KW750K needed to be ordered in from black and decker. Due to this the remainder of your order was released for delivery and the KW750K is due in to us on 17/01/2018. I can confirm that as soon as this arrives we will email you to let you know. Kind Regards Tooled-Up PH

Posted 6 years ago

“I emailed tooled up as I can’t find my delivery which I found a note from dpd it was placed behind my bins I still have received nothing and no one has helped me in recovering my loss”

Helpful Report

Posted 6 years ago

Hi, thank you for your review, we begun an investigation with the carriers DPD as soon as we were contacted by yourself regarding this delivery problem. The tracking shows a signed for delivery but there appears to be issues with this so a full investigation has been launched. Please accept our apologies for any inconvenience caused whilst we sort this out. Regards. tooled up Customer Service Dept.

Posted 6 years ago

“Order placed for 3 items 2 arrived next day,contacted supplier who informed missing item would be delivered midweek.This never happened contacted again with the same response some time in the next week.So still waiting hopefully this delay will be resolved sooner rather than later.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the delays in your order, I can confirm that unfortunately due to delays with the manufacturer this has caused a hold up in your order. I can confirm that if anything changed we will let you know. I apologise again for the inconvenience and frustration caused in this matter Kind Regards Tooled-Up

Posted 6 years ago

“I am still missing part of my order which is holding me up from completing my job. I ordered my drill bits and you didn't tell me until 2 days later that this item is on back order. This is poor I still have no date as when the rest of my order is coming”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the inconvenience caused in this matter. I can confirm that the remainder of your order as advised was shipped on 13/11/2017 via Royal Mail 1st class post Kind Regards Tooled-Up

Posted 6 years ago

“Item was late. The picture was very misleading only one drill bit arrived when I expected the whole set!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I apologise that you felt the imaged provided by the manufacturer were not clear enough. I can conifer that as advised these have been updated and should avoid any future confusion. I apologise for any inconvenience caused in this matter. Kind Regards Tooled-Up PH

Posted 6 years ago

“Bought a battery powered chainsaw with 2 4ah batteries. The charger supplied takes 10 - 11 hours to charge one battery. This is completely unacceptable for a battery powered tool. At no time was I informed that that the charge would take so long. I have been told that I can purchase a quick charger from you. I should have been told that initially before placing the order. Why would anyone want a charger that takes 10 hours to charge.”

Helpful Report

Posted 6 years ago

Thank you for contacting our customer services team. I am sorry to hear that you are having issues with your order. I have looked in to this matter and i can confirm that all the options were discussed in our telephone conversation. If you would like further assistance or wish to discuss your order further please contact our customer services team and a member of the team will be happy to assist.

Posted 6 years ago

“The courier used DPD did not deliver the order even though special instructions were given when I placed the order. The driver signed the delivery himself which is fraudulent. I found the brown corrugated cardboard outer packaging on the front grassed area near the communal carpark. I picked it up thinking it was rubbish & was going to throw the cardboard in the recycling but then realised it had my postal-code & details on the label. I put the tracking number in the DPD website & it showed delivery & signed for. This is a false statement as I have been in hospital & my wife was collecting me when the delivery was made (according to the time on the delivery). I have been in touch with Tooled-Up & DPD with regards to this non-delivery & I await the result of this investigation. I still require my order, Thank you.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to see that you have been having issues with your order. I can confirm that this matter is currently under investigation, I can confirm that as soon as this investigation has been completed we will let you know. If there is anything else you require or if you have a question in regards to the investigation please contact our customer services team and they will be able to further assist. I apologise for the inconvenience caused in this matter

Posted 6 years ago

Hi Peter , further to our original reply immediately after your report of Non delivery we have received a report back from DPD. The Driver did return but was unable to retrieve the original goods. As we had already replaced them FOC we have processed a claim with DPD for the loss of the goods. We also understand that the driver has been subject to DPD disciplinary process. Once again we apologise for the problems that you had, we would also take this opportunity to re-iterate that this type of problem is thankfully very rare and DPD are a normally very efficient carrier. Thank you for your order. Regards, tooled up Sales Team Manager

Posted 6 years ago

“PRODUCT NOT AS DESCRIBED ON WEBSITE OR INVOICE. MY FOLLOW UP EMAIL WAS IGNORED”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry that you feel you have been ignored. I can confirm that your email on 07/08/2017 was received and replied to on 07/08/2017 at 09:11am. As advised in the email the item you have received is as described. However if you have any further questions or wish for us to resend this email. Please contact our customer services team and they will be able to further assist in this matter. Kind Regards Tooled-Up

Posted 6 years ago

Tooled-Up is rated 4.8 based on 20,688 reviews