Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,745 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,745 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not ask for a refund. You didn't deliver the item, and issued a partial refund with no explanation. How can you expect me to write a positive review? If I could give you 0 stars, I would.”

Helpful Report

Posted 8 hours ago

“Thank you”

Helpful Report

Posted 1 week ago

“Advertised goods that's not in stock, then wait 3 weeks. Then the Postman doesn't know he's delivering sharp blades. When I need further, I will buy from click and collect. B&Q etc.”

Helpful Report

Posted 2 weeks ago

“Not received my item as yet, tried to contact the supplier but the link didn't work. Not sure how I get my money back as there is no other way to contact the seller. I received an email with an invoice that was all in "wingdings" font so not any good for any information, tried to respond to that but not received any response.”

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Posted 2 weeks ago

“More clarity about not stocking items you sell would help. 11 days delivery time poor.”

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Posted 2 weeks ago

“Absolute rubbish. I bought a pair of gardening shoes and ordered size 10, my normal shoe size being 9 1/2 - 10. They wouldn't go anywhere close to fitting me and were much too small. You have to pay to return them plus all the bother of doing so. I'll just throw them in the bin and put it down to experience, I won't be buying anything else from them again. Mike Chandler”

Helpful Report

Posted 3 weeks ago

“I bought some Town and Country gardening shoes. I ordered size 10 as my normal shoe size is 9 1/2 - 10. They are ridiculously small, not even close to fitting me. I'm just a normal bloke with normal feet but this is a joke. Can't be bothered to go to the trouble and expense of sending them back but I won't buying anything else from this company. Mike Chandler”

Helpful Report

Posted 3 weeks ago

“At the date of this review(18/5) we have still not received the order”

Helpful Report

Posted 4 weeks ago

“Paid extra for the tool to be delivered on a certain day- ignored and left on my doorstep for two days. When I examined the tool ( hedge trimmer), it had clearly been opened and then repackaged. When I phoned to ask about these things fobbed off. Unimpressed.”

Helpful Report

Posted 1 month ago

“I ordered a chainsaw that was too heavy for me to use, (I am in my mid seventies), and decided to return it the next day. I completed all the paperwork, and complied with all their requirements, paid for the return postage, and sent it off. No acknowledgement from Tooled-Up re receipt of goods, so I phoned them, and asked when I would receive my *FULL* refund. I was told that the full refund would be in my account in a few days. I received a partial refund, and they retained £7.95, which they said was the cost of the original *Outbound* postage, which was not refundable. I pointed out that under the 14 day "Cooling Off Period", they are obliged to return the FULL amount paid, including outbound postage, after which I was told there was nothing more they could. So I wrote to Jason Chance, Director, asking him to put this right. No reply, so I sent a prompt, and still no reply. In my final email to him, I sent 2 links re the Outbound Postage - one was a Government Guidelines For Traders, the other was a Citizens Advice link - both links clearly stating that the Outbound Postage has to be refunded under the 14 day Cooling Off Period I also stated that I needed a "Letter Of Deadlock" from him, to escalate the matter to my Bank (a claim under "Section 75, Consumer Credit Act"). All I received was a polite, to the point, reply, essentially saying "tough" So, I submitted a claim to my bank, (a very simple process), and within 24 hrs, my bank account was credited with the money I was owed. Credit to my bank, but as for Tooled-up & Mr Chance, what a shambles company - I wonder just how large their revenue is from the monies they withhold from customers who are not savvy about Consumer Rights. What a way to run a business!!”

Helpful Report

Posted 1 month ago

“Very disappointed, the drill bit you sent me won't fit my sds drill, and you refuse to pay return postage. The bit I bought was for a plus type as is my drill!!!!”

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Posted 1 month ago

“Very slow service. Much quicker else where”

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Posted 1 month ago

“Shocking customer service. Tried to call the contact number atleast 15 times over the course of a few days and only answered once. My order took almost a full month to come leaving me without what I needed for my job. Would not use again”

Helpful Report

Posted 1 month ago

“Free gift was advertised but they did not send it with it together with the item. A very misleading advert.”

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Posted 1 month ago

“Parts missing not sorted out properly very disappointed”

Helpful Report

Posted 1 month ago

“Misleading and non existent customer service”

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Posted 1 month ago

“Advertise tools that are not in stock. Messed me up on a job. First impressions count and I won’t be using again Shame really Just waiting on a refund now”

Helpful Report

Posted 1 month ago

“The box containing the drill arrived in a sealed bag. It was clear that the box had been opened before shipping. Whovever opened the box did not attempt to make a neat job of opening, just ripped the packaging to get the factory seals off. It is not clear if anything was missing since the drill was there but not sure what else should have been in the box. There was a double ended drill bit in the box which was not useable without a holder so not sure why it had been added. I expected to receive a new drill in a factory sealed box which was not the case here. Very poor and will not purchase anything further.”

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Posted 2 months ago

“Currently waiting on the manufaturer to send out replacement parts that fell out the damaged box in transit. If I had known it would be sent via DHL I would have bought if from somewhere else.”

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Posted 2 months ago

“hi all , bought the chainsaw to match one i bought earlier, very disapointed as it appeared to be new old stock. the earlier purchase had several features , made it easier to use.”

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Posted 2 months ago

Tooled-Up is rated 4.8 based on 22,745 reviews