Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,030 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve not received my tools yet!😒😒”

Helpful Report

Posted 4 days ago

“Oder was due 3 days ago , still has not arrived! Not impressed. Still waiting to find out when it will be delivered. Terrible service!”

Helpful Report

Posted 1 week ago

“I ordered a garden strimmer and a hedge trimmer, hedge trimmer arrived but no grass trimmer, the delivery company said the box was damaged. The hedge trimmer had no battery or charger in the box. Tooled up said the charger and battery was in the strimmer box which wasn't delivered. Total joke. Tooled up said it would get delivered the next day, after waiting in all day nothing was delivered. All customer service says we are sorry. Biggest joke ever. Still not got my strimmer so I told them don't bother delivering and give me my money back. 2 waisted day waiting in for something that wasn't getting delivered”

Helpful Report

Posted 3 weeks ago

“Item not received. Tracking information removed so cannot see what happened to it”

Helpful Report

Posted 4 weeks ago

“ordered a spray lance, received an email of order acceptance, it had the wrong delivery address, rang they changed it and sent emeil, received an order acceptance dhl, still with the wrong address, rang again was told this sometimes happens, it has happebned toher, she advised to ring DHL myself, you cannot get through with a call and their automated "help" service does not allow the delivery to be changed, nothing was done by tooled up becuase they tried to deliver to the wrong address again and now i can collect from Kidderminster!! Please credit my money. awaful customer service. y”

Helpful Report

Posted 4 weeks ago

“Not good. Bosch 36V 4AH Battery and Charged arrived Dead on Arrival. Returns process was hard work. This was inconvenient and wastful of my work time. The product clearly was deffective. I had to place a second order for a replacement product, thus paying twice. Communication was not the best. I am presently waiting for an acknowledgement of their return and for a refund. I hope this does not turn into a credit card dispute. This is inconvenient, disruptive and wasteful of everyone's time and energy.”

Helpful Report

Posted 1 month ago

“Advertised as suitable for 19mm equivalent. Too big for this size.”

Helpful Report

Posted 1 month ago

“Unfortunately, my purchase was leaking on arrival and I had to refuse the delivery. I am awaiting a refund after being informed you do not send replacements. A replacement item sent out immediately would have been a pleasing resolution. Sorry, but I can only award one star on this occasion because I do not have the functional product that was purchased from you…. or a refund yet.”

Helpful Report

Posted 1 month ago

“Incompetent First of all my battery belt arrived then the three in one tool with no batteries. I immediately rang you and was told the batteries were in the package the lady had been assured by the packers. I was told,to send a photo which I did. Either you think I am stupid, or blind or a liar! Why would I say they hadn't been included if they had. I am an nosey person and am disgusted by your treatment of me”

Helpful Report

Posted 1 month ago

“I’ve ordered this item with a free battery as advertised on your site paid £30 more than elsewhere for the battery offer but makita says its not in the promotion so you miss sold me an item that I could of bought elsewhere cheaper from anglia tool centre with free delivery I’ve spoke to your customer services Monday 16th and asked for the manager but it’s now end of day Thursday he’s too busy playing golf or jet sking probably like the scam adverts to be bothered about this small matter as it happens I’m looking at the karcher hd 6/13 pressure washer for a job end of next month and you’ve got the best price but looking not to bother if this is how I’m treated. The makita product is great and have used it first makita product not happy with after sales matter customer services was friendly and understanding but the manager yet to comment further.”

Helpful Report

Posted 1 month ago

“poor quality broken item, looks as though it has been used and returned.”

Helpful Report

Posted 1 month ago

“I did not ask for a refund. You didn't deliver the item, and issued a partial refund with no explanation. How can you expect me to write a positive review? If I could give you 0 stars, I would.”

Helpful Report

Posted 1 month ago

“Thank you”

Helpful Report

Posted 2 months ago

“Advertised goods that's not in stock, then wait 3 weeks. Then the Postman doesn't know he's delivering sharp blades. When I need further, I will buy from click and collect. B&Q etc.”

Helpful Report

Posted 2 months ago

“Not received my item as yet, tried to contact the supplier but the link didn't work. Not sure how I get my money back as there is no other way to contact the seller. I received an email with an invoice that was all in "wingdings" font so not any good for any information, tried to respond to that but not received any response.”

Helpful Report

Posted 2 months ago

“More clarity about not stocking items you sell would help. 11 days delivery time poor.”

Helpful Report

Posted 2 months ago

“Absolute rubbish. I bought a pair of gardening shoes and ordered size 10, my normal shoe size being 9 1/2 - 10. They wouldn't go anywhere close to fitting me and were much too small. You have to pay to return them plus all the bother of doing so. I'll just throw them in the bin and put it down to experience, I won't be buying anything else from them again. Mike Chandler”

Helpful Report

Posted 2 months ago

“I bought some Town and Country gardening shoes. I ordered size 10 as my normal shoe size is 9 1/2 - 10. They are ridiculously small, not even close to fitting me. I'm just a normal bloke with normal feet but this is a joke. Can't be bothered to go to the trouble and expense of sending them back but I won't buying anything else from this company. Mike Chandler”

Helpful Report

Posted 2 months ago

“At the date of this review(18/5) we have still not received the order”

Helpful Report

Posted 2 months ago

“Paid extra for the tool to be delivered on a certain day- ignored and left on my doorstep for two days. When I examined the tool ( hedge trimmer), it had clearly been opened and then repackaged. When I phoned to ask about these things fobbed off. Unimpressed.”

Helpful Report

Posted 2 months ago

Tooled-Up is rated 4.8 based on 23,030 reviews