Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Tooled-Up Reviews

4.8 Rating 20,593 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,593 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 7th May 2024

Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tooled-Up supplied the quality equipment at a competitive price, keeping us up to date with the progress of our order, but were badly let down by their chosen delivery firm! At the time of our order being placed, we were given the option to provide delivery instructions to cover the possibility of our being out at the time of delivery and being unable to take our parcel in to the house. We obviously did not wish a costly chainsaw to sit on our porch in full view of passers-by. Consequently, we spoke to both our neighbours who were both willing to take our delivery in and added these instructions to the order form. It transpired that we were out when the delivery was attempted, the delivery firm totally ignored our instructions and, as we pulled up in front of our home, the chainsaw had been left in full view for anybody so minded to just take away. Fortunately, that was not the case!”

Posted 3 days ago

“I received the order of battery bl20362 in very good time. However the charger for my previous battery bl2036 does not work with my new battery and I cannot find a charger on your website that would work with my new battery, unless bought with the battery. I need help here.”

Posted 5 days ago

“Product got dispatched after 4-5 days, arrived in 2 weeks. Came in an opened, bad condition box. There was small damage to the guard shield near one of the screws. The item was dusty which I don’t understand how for a supposedly new item. Worst part is the customer support ignored all of these when I contacted them with photos via email, simply said it was all okay? Probably will look to buy from somewhere else in the future.”

Posted 1 week ago

“The delivery was prompt. However the battery would not charge . I tried for several hours . I had a prompt reply to my email but was asked to send a photograph! I am an oap and have no smart phone.when I explained I was sent a replacement but this has not arrived as yet. I now have to get this duff battery to a recycling centre, a 20 mile journey. I would have preferred to return it through the post.. Regards Janet Marks”

Posted 2 weeks ago

“Order took 2 weeks to get to me.”

Posted 1 month ago

“Wellies arrived OK, but sadly they are a very awkward fit, so at to return, after speaking to a woman on the phone regarding my return, she was very unhelpful, returned waiting for my refund”

Posted 1 month ago

“Placed an order for size 6 wellies when confirmation came through it said size 9s emailed straight away to change the order and it was cancelled. Real shame had to order else where”

Posted 1 month ago

“Very slow in getting the product”

Posted 2 months ago

“Not sure what is going on . You have sent me an email requesting I write a review.I would be more sympathetic in my review if the battery I ordered on January the 27th had been delivered. Not sure what DHL are doing ? It's been 8 days now.”

Posted 3 months ago

“After taking 19 days to arrive, it wasn't the tap jacket I ordered. I ordered the green one that wraps arount the tap, what I got was the black one, that's a bag type. I didn't bother to take it back, I didn't want to wait another 19 days for the correct one to arrive. I dont know where you get your supplies from, but I assume It was delivered by bicycle”

Posted 4 months ago

“Only part off my order received very little information about delivery. No delivery note. So nothing to say when or even if the rest of the order is coming.”

Posted 5 months ago

“Great products, but the weirdest and worst packaging I have ever seen. It caused delays because label was placed to be almost invisible so it got lost by the carrier.”

Posted 6 months ago

“Good delivery and communications. BUT! Expected to receive the free offer of lubricant with my order as indicated on your website. Your customer service said I wasn't eligible as I ordered the version without the battery. After numerous emails back and forth explaining this wasn't clear and that my total order was worth more than the cost of the battery version anyway, your customer services response was basically "tough luck". NOT GOOD CUSTOMER RELATIONS.”

Posted 6 months ago

“eventually got the item - it had to be ordered from their supplier - if i had known this in the first place i would have ordered elsewhere. Stuart McIntosh”

Posted 6 months ago

“I'm a returning customer who has purchased from Tooled-Up in the past and been very please with my purchase and the service provided. This time I found the product I was looking for which was at a very competitive price and decided to buy paying the £15.95 delivery charge for this item. After several delivery attempts by DHL over the week at the wrong address, I contacted Tooled-Up customer services and cancelled my order. They were very understanding and apologetic and contacted DHL to return the item back to them so I would receive my full refund. Two weeks after placing and paying for my order, I'm still waiting for my refund. The delivery service by DHL has tarnished my Tooled-Up experience which would make me think twice before purchasing from them again.”

Posted 7 months ago

“Ordered a chainsaw online for delivery. Order Ref :WB00202660 Tooled-up ID:0031615 The order received was very badly damaged from DHL with loads of repackaging tape on it. The box had pretty much smashed in half and been put back together with tape. Sent a report to Tooled-up with photographs. I was taken through the return process which has put over a week on my delivery time and loss of work. I requested a replacement which was refused until the return had been received back. No refund as yet so I can't just order a new one until I get my refund. No apology or offer to post out sooner, no discount for inconvenience, nothing... just the threat that if I miss the return I would need to pay for a subsequent one. No consideration that this is not my mess and caused me a great deal of inconvenience along the way. Thank you for contacting Tooled-Up Customer Services. I have arranged collection for 25/09/23. Collections are between the hours of 8 am and 6 pm. Unfortunately, we will not be able to specify the time of day at which the collection is likely to take place. Please ensure that the item is packaged in its original packaging, or sufficient packaging so as not to incur any damage during transit.”

Posted 7 months ago

“Did not send it until I reminded them I had not received it after having payment for 2wks.”

Posted 8 months ago

“Placed an online order for 23 gauge pin nails, took more than a month.”

Posted 8 months ago

“The Gardena handle was sticking out of the box and not delivered to a neighbour as requested via DHL. Thus the rating of poor.”

Posted 8 months ago

“Tooled-Up was fine in producing my order. My Bosch battery charger was just what I ordered and what I expected. So, very happy. Very unhappy with the delivery. The package was properly addressed to me. However, for whatever reason, it was delivered to an address half a mile from my house. An elderly, quite infirm lady had to struggle to deliver it to my house. Not at all good. Quite disappointed with the delivery performance. Why delivered to an address half a mile away, I do not understand. So, happy with Tooled-Up's performance but very disappointed with the delivery. Thus my reason for overall performance. A very elderly lady should not have had to travel half a mile to deliver it to me. Was it delivered on time ? No idea. Who delivered it, no idea. Sorry. RJW”

Posted 9 months ago

«
1
2
3
4
5
»

Tooled-Up is rated 4.8 based on 20,593 reviews