Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 23,244 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,244 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered 2 Bosch items, but for some reason 1 item arrived and I had to wait for the other one. I would have thought that Tooled-up would have saved a bit of postage and packing if they had sent them both together. The 1st item was a box of staples that had come out of their box, so packing a little inadequate there, so wasn't actually damaged. Not sure how long the delivery actually took, so I have left that out of this review. Hence only 4 stars. PS previous deliveries of other items were all O.K.”

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Posted 6 days ago

“Prompt and efficient service together with a great price. Item well packaged. Thank you.”

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Posted 2 weeks ago

“Very anoyed that It arrived disassembled and I had to put it all together. I wouldnt have ordered it had I known.”

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Posted 2 weeks ago

“Although a little heavier than first thought, this garden vac/ blower performs very well. I would certainly recommend this product.”

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Posted 3 weeks ago

“had a few things from you great choice of products at a competative price”

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Posted 3 weeks ago

“I DID NOT HAVE A PROBLEM WITH TOOLED UP,BUT I DID WITH DHL,THEY DID NOT DELIVER ON THE DAY STATED NOR DID THEY DELIVER ON THE NEXT DAY,ONLY WHEN I CONTACTED TOOLED UP DID THEY DELIVER ON THE FOLLOWING DAY.THIS MEANT STAYING AT HOME FOR 3 DAYS,NOT GOOD.I WILL THINK TWICE ABOUT ORDERING ITEMS FROM TOOLED UP IN THE FUTURE.”

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Posted 3 weeks ago

“We'll designed safer collection bag that works well many thanks”

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Posted 3 weeks ago

“After ordering a Hot pressure washer, called the company to talk about solutions as I thing that the pressure washer won't be good for what I need. Promised me a call back but never happened. Maybe someone will call me this upcoming week.”

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Posted 3 weeks ago

“Parcel arrived all good 👍”

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Posted 1 month ago

“This review reflects comments I have made to Sales via email. After placing my order and not having any notification of shipping after 4 days (3 working days as the order was placed over the weekend) I decided to use the tracking link included in the confirmation of order email. This required me to create an account as I'd placed the order as a guest. When I tried to create the account a message popped up that my email address was already in use. I contacted Sales via email querying this and requesting an order update. In the meantime as my address was apparently already on the system I decided to try logging in and then using the 'Forgot password' link to allow me to generate a password. This proved successful, allowing me to log into my new account. It then occurred to me that the email address was probably on the system because I had entered it as part of the billing information. This was subsequently confirmed by Sales. I quote: "When placing an order as a guest, your email address is stored against the order for communication and confirmation purposes. In some cases, this can result in an account being created automatically with your email address, but without full details such as telephone number or address". I have pointed out that this is something that is likely to happen to other customers and the sales system needs to be amended to prevent it. It may be coincidence but it seemed that my intervention spurred Sales into action because the next day I received notifications of picking, packing and despatch in quick succession and the goods arrived the following day. Sales always responded promptly to my emails, even offering to update my details in the new account, and I am more than satisfied with my purchase.”

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Posted 1 month ago

“I have a large box full of Bosch hole cutters but for my current project I needed a 48mm one - which I didn't have. Tooled-up had one in stock which arrived on time and the job was completed (boring a hole in 18mm steel plate). One can necver have enough tools and it is nice to find a supplier who can fill-in the blanks when necessary. Thank you.”

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Posted 1 month ago

“Great product at a good price thankyou”

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Posted 1 month ago

“No complaints about website, order, process, choice, goods, price, speed of delivery. ... It would otherwise be a five star rating. ... but you sent me about 6/7/8 eMails - "confirmed ... "Thank You ... "we're really happy ... "dispatch ... "out for lunch ... "the weather ... "lunch is ready ... "sleep well ... I JEST; but they are way over the top - way more than necessary. Do you really think you have to work that hard to keep people happy? It was one small order for a few non-urgent items. Or do you think that I am THAT impatient? Received - Despatched - Thank You .. that's quite enough. Happy.”

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Posted 1 month ago

“As advertised and well packed, but postage quite expensive and should be shown before checkout.”

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Posted 1 month ago

“Ordered Dewalt battery charger on the Monday delivered on Tuesday, can't ask for better than that but, it was advertised as boxed and unopened which it wasn't, just in a brown cardboard package. It works ok, looks new but a bit worrying when not sold as advertised. Hence only four stars.”

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Posted 1 month ago

“Item arrived late. Email from DHL informed me the packaging was damaged. Outside packaging was OK when delivered, however internal support packaging was badly damaged. Item probably moved around in the box as not properly secured. Fortunateley the item itself was not damaged. The item seemed to have been in stock for a long period as it was quite dusty.”

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Posted 1 month ago

“Very good”

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Posted 1 month ago

“Good service”

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Posted 2 months ago

“Excellent delivery time”

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Posted 2 months ago

“Excellent strimmer blades for the money and prompt delivery.”

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Posted 2 months ago

Tooled-Up is rated 4.8 based on 23,244 reviews