Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,758 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had good responses from customer service when I phoned but for some reason it took 3 days to pick my order despite being told it would be the next day. Otherwise price good product delivered in good condition and works great”

Helpful Report

Posted 5 years ago

“Happy with the product and Tooled-up but not with the with delivery service DHL. It wasn't delivered at the time specified, DHL didn't follow instructions of where to deliver/leave it and the box the product was delivered in was really badly damaged, with the item hanging out of the top. Luckly the product did work. Hoping no long term lasting damage done to the item. I'm just disappointed by the delivery.”

Helpful Report

Posted 5 years ago

“Noticed address on confirmation was not complete, so telephoned and assured full address would be given to courier. Information was not given to driver and could not deliver. Disappointed as had to wait in a second day. Product was as described and pleased with it.”

Helpful Report

Posted 5 years ago

“Decent products at a good price, but one star off for using 'UK Mail' for deliveries - they are bottom of the heap for couriers, depots in the middle of nowhere, no contact prior to delivery to allow redirection.”

Helpful Report

Posted 5 years ago

“Brought the item which was itself good and well packed but rather disappointed about delivery time. The sale info did say up to six days but also said it was shipped by 24hour courier. I was hoping to get the item 24 - 48 hrs. The item took six days and having contacted customer services it transpires that tooled-up are taking a long while to get packed and sent and I'm paying premium delivery to mitigate a slow start.........”

Helpful Report

Posted 5 years ago

“Supposed to have been delivered a week ago. Only after calling twice, did I finally get my item sent. To be fair the item in stock was damaged, but it should bot have taken 2 calls to get it sorted.”

Helpful Report

Posted 6 years ago

“I ordered a lawnmower online from Tooled-Up where their website clearly said order on Friday for delivery on Saturday. I ordered mine on a Thursday, clearly well ahead of the deadline. It arrived in a battered box the following Tuesday. Very disappointed.”

Helpful Report

Posted 6 years ago

“I have dealt with Tooled-Up now on a couple of occasions. The first time the order was executed promptly hence I chose Tooled-Up as my first choice when I decided to buy a pressure washer. My initial contact was by E Mail asking a question, for which I received a short reply from ‘Rosie Spray’, merely saying the item would not do what I wanted and work from a storage container (although the technical info from Bosch indicated it would). However not to be beaten I called the Tooled-Up sales office and received excellent service, prompting me to look at an alternative model, which I duly ordered on line. I opted for a delivery day, and waited in all day, sadly it did not materialise, but DHL attempted to deliver the next morning having texted me whilst I was away from home, and left a message to say they could not leave my parcel because I needed to sign for it. I am hoping it will now be delivered on Wednesday next week which is the only day that I can ensure I am at home all day. Overall disappointed but hopefully I will forget the experience when I receive my order. Regards Richard Ball”

Helpful Report

Posted 6 years ago

“I wanted to purchase a single tin of no - rust paint [ 750 ml.] but from your web- site I could only buy three 250 ml. tins”

Helpful Report

Posted 6 years ago

“The product I ordered was just what I wanted, the courier was appalling!”

Helpful Report

Posted 6 years ago

“Putting it together is most definitely a two person job, and more than the tools shown in diagram. But once up served its purpose.”

Helpful Report

Posted 6 years ago

“Internet ordering was a nightmare. So I was very surprised to receive a prompt delivery as I was under the impression my order had not gone through.”

Helpful Report

Posted 6 years ago

“Great price and service however 2 of 4 items arrived promptly and the other 2 will arrive within 7 days hopefully. Communication was good and delivery of stocked items was excellent but the delay has cost me.”

Helpful Report

Posted 6 years ago

“Regrettably, my experience was not as good as I had hoped. I have returned the item costing me £13.14 in postage as the item was not fit for purpose.”

Helpful Report

Posted 6 years ago

I am sorry to hear that you have had an issue with your order. I have looked into this and I can see that you ordered a Body Only Drill Driver for which you would have selected No Batteries & No Charger from the selection menu and this would have been confirmed at checkout. I can confirm that our body only machines are designed for people who already have other machines in the range and may not require more batteries and chargers as they can use the ones they already have. As for the cost of return, a 2nd class Royal Mail tracked service should have only cost £6.95 or as recommended in our returns policy Parcel2go offer a carrier return service from as little as £3.78 for a medium parcel Kind Regards Tooled-Up

Posted 6 years ago

“The picture in the ad showed a Starrett 51mm hole saw so that is what I thought I was ordering however when it arrived it was a 46mm! A bit confusing when you are trying to order something quickly amid all the other admin stuff we have to do here. It is a very nice 46mm cutter though. Just need some use for 46mm holes and all will be 5 star!.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, I apologise that the picture on the product was confusing, I can confirm that the item title was advising that this item was a Starrett Fast Cut Bi-Metal Hole Saw 46mm. I have passed your enquiry over to our IT team to see if they can update our images.

Posted 6 years ago

“Ordering is very easy and delivery is good, but on-line or email customer service is non-existent!!! I cannot get a reply from them from any emails I have sent.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you felt our service was not u to standard, However, upon investigation, I can see that every email you sent was replied to within 1 working day of it being received. Kind Regards Tooled-Up

Posted 6 years ago

“My delivery was a day late. I was able to communicate through the message service regarding delivery but was not able to speak to anyone directly. It was all choices 1,2 or 3 all guiding you to go on line to sort your problem out yourself. I haven’t opened the parcel yet. It is a xmas present for my husband.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you had issues with your delivery, I can confirm that if you had contacted our customer services team we would have been able to chase this on your behalf with the carrier.

Posted 6 years ago

“Very helpful phone ordering quick delivery. But. was a Christmas gift which arrived in its original packaging. Oops no secrets now!!!!!!!!! Disappointed Mrs Christmas.”

Helpful Report

Posted 6 years ago

“Delivery fine, item had broken part. Contacted seller, but still waiting for acknowledgement”

Helpful Report

Posted 6 years ago

“After spending an hour trying to assemble my leaf blower, I finally thought I had succeeded and went to try it but it refused to start. Yes I had the battery fully charged ! I realise this is not your fault but I’m stuck with a leaf blower that is going nowhere.”

Helpful Report

Posted 6 years ago

Tooled-Up is rated 4.8 based on 22,758 reviews