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Tooled-Up Reviews

4.8 Rating 20,525 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,525 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is perfectly fine but I don't know how you can justify such an enormous delivery charge. Were you trying to claw some money back because the product was on offer?”

Posted 7 months ago

“Product was as expected, but delivery was very slow, over a week not good when you are in need for that item.”

Posted 7 months ago

“Really happy with my purchase. But the delivery time is very disappointing. Waited 2 weeks for delivery. But apart from that.! All good”

Posted 7 months ago

“Tooled Up satisfied my requirement for Bosch cordless electrical gardening products at an acceptable price. Delivery, however, was extremely problematic through their chosen delivery service, DHL.”

Posted 7 months ago

“Delivery was too late and Disappointing I received a small parcel after 8 days when I no longer needed it.”

Posted 7 months ago

“Item arrived in good time however the item was damaged plus items were missing. As I needed to use item the next day for a job I carried out the repairs myself and luckily had parts from an old item that I salvaged. So because of this could only give 3 stars sorry.”

Posted 8 months ago

“The tool is of good quality but the delivery time was poor”

Posted 8 months ago

“No problem with the service shame you pict the wrong courier dump and run merchants.0”

Posted 8 months ago

“Delivery received quickly but only one battery. Box says two batteries enclosed-?I asked why and Lisa rapidly replied and said it was a 'typo'. I've asked how to qualify for a second battery but have not yet received a reply....? Delivered by dhl and left on doorstep in full public view as their photo shows although I asked for it to be left in greenhouse-? Dodgy as you have to tick a box accepting full resposibility. Also parcel tracking claimed it had been 'signed for'- impossible as no one home! I've mailed dhl but no reply as yet. Not very secure service.”

Posted 8 months ago

“I see they charge VAT on Shipping and then use Royal Mail, btw there’s no VAT to claim from Royal Mail, I emailed Tooled Up and had no response, poor customer service. So seems these guys are profiting from the VAT being charged on RM shipping costs.”

Posted 9 months ago

“Ordered a Bosch Isio III Telescopic Handle. The item arrived promptly the following day. Unfortunately, after partially unpacking, noted that part of the fixing was broken but there was nothing of the broken part in the packaging. Spoke to Tooled-Up and they organised a return collection on my date if choice but could only offer pickup between 8am and 6pm. Packaged collected on specified date at 11.45am. Was advised a replacement could not be sent, only a refund processed in 5-7 days after receipt of item. I would have to order again. Also asked if operation of handle could be explained but was not mentioned in any response. Shame as I was really looking forward to using the handle.”

Posted 10 months ago

“Great price, great product but let down by less than friendly service.”

Posted 10 months ago

“Had to stand outside for 20 minutes at about 10am even though shop opened at 8. Order wasn't ready and had to wait another 20 minutes. Do not recommend. Other similar have better service.”

Posted 11 months ago

“Not received as yet presumably due to bank holiday”

Posted 11 months ago

“Very good service with prompt delivery BUT a pity the product did not work.”

Posted 1 year ago

“Order system was great, items were despatched quickly and communication was good. The hedge trimmer however was poorly packed the box was partly destroyed and I was worried about the quality of the parts. Disappointing delivery experience”

Posted 1 year ago

“Thought I was ordering with the four attachments pictured, but I only got one. Looked at the order again and realised. Would have been much cheaper at Screwfix. Nearly didn't buy because postage was Highlands and islands.”

Posted 1 year ago

“Item delivered on time and just what I ordered. The only gripe I have is the cost of postage!”

Posted 1 year ago

“My order arrived swiftly and well packaged but the free detergent concentrate that came with it (and which swayed me to order with Tooled-Up) has a use by date of 24/04/22. Tooled-Up advise me it’s ok to use but I’ve raised an enquiry directly with Bosch as I don’t want to invalidate the warranty on my cleaner. Bosch are currently investigating and I await their response.”

Posted 1 year ago

“I buy direct from merchants to support UK suppliers. Hugely disappointed that my parcel arrived via Amazon Delivery Services.”

Posted 1 year ago

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Tooled-Up is rated 4.8 based on 20,525 reviews