Totally pleased with the Karcher steam cleaner we’ve bought and it was a great price from Tooled up but unfortunately the communication was very poor. I had no confirmation email (a bit concerning when you have spent over £1500). I rang up to be told one would come through which it did quite a while later. When I received a confirmation email it said to click for tracking info but instead this directed me to register for an account where my order wasn’t displayed. I rang and the receptionist said she would get me a tracking number and ring back, she didn’t so I had to ring again (the day of delivery) and scramble someone to sign for the item. Perhaps this is an isolated case but would put me off ordering again.