Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,757 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service and fast response.. although I would prefer a tracked delivery service - even with royal mail things go missing. The parcel had fallen down the side of the van, so it was only located when I asked the postman to take a look if there was a parcel for me.”

Helpful Report

Posted 4 years ago

“Goods arrived today a little later than expected and as there was no battery with the item i cannot comment on its performance. It was packed securely and looks ok.”

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Posted 4 years ago

“The order process was very smooth but the product arrived in a very "battered state of packaging and I can only hope that it works because the way it has been handled by the courier is a disgrace.”

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Posted 4 years ago

“Maybe I was unlucky but it well went badly wrong. Took a month for the Black and Decker grass trimmer to arrive. When it did it spooled line uncontrollably. Tooled up promptly sent out another spool free of charge with the same result. The trimmer was returned and I was refunded. Tooled up always answered the phone promptly, were helpful, did what they promised, and kept me informed. The problem was the Black and Decker trimmer rather than Tooled Up. Would probably try them again- but not to buy Black and Decker- and will ring them up to get a delivery date before purchasing.”

Helpful Report

Posted 4 years ago

“It was annoying not to be able to check out as a guest and be forced to create an account. The payment procedure was also painful. When most sights ask for a 16 digit card number they either have a 4x4 digit entry or they split the 16 digit into its 4 sets of 4 digits if that’s what is required. Instead I got a message saying the number was not in a valid range. Really not helpful and I eventually guessed it needed the spaces. Other than that the experience was fine. I got what I ordered quicker than quoted.”

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Posted 4 years ago

“The order came 1 day later than expected. Package was partly damaged, not the content though.”

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Posted 4 years ago

“Received my order promptly, the box was badly damaged, i didnt buy it ti get a new box, but for that price i would of expected it to be in new condition and bit battered,”

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Posted 4 years ago

“I bought a Bosch garden tool. Delivery was quick however the seal was broken when I received it. Any reason why?”

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Posted 4 years ago

“You did OK but the item is unusable for what I ordered. My garden is 60ft wide and this gadget covers 3m-6m at most and not 8-18m advertised on the box.”

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Posted 4 years ago

“It is not your fault but the charger you sent is the wrong one and I have written to you separately about this .”

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Posted 4 years ago

“The Bosch advanced cut was delivered super fast. Unfortunately the guide rail adapter was missing from the box. I telephoned the company straight away and got through to customer services very quickly. Spoke to Dave and he said he would look into it and get back to me in 15 minutes. I waited an hour and telephoned back and spoke to Alice who told me Dave had gone home, so I told her the problem and she said she would look into and telephone me back in 30 minutes.waited another hour and telephoned again. Spoke to someone else and she said she would get Alice to telephone me back. Waited another hour and finally got an answer. Apparently none of the Bosch boxes contained a guide rail adapter. She said that they would get in touch with Bosch and get a guide rail adapter and forward it onto me. So I am waiting for a result.”

Helpful Report

Posted 4 years ago

“Service good but packaging poor. Rake tines protruding through box.”

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Posted 4 years ago

“Good range of stock and useful tools, but in comparison with others, fairly slow shipping and expensive shipping charges.”

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Posted 4 years ago

“I had phoned to order 2 reels of strimmer wire. My order was taken over the phone and the deliverly date was in July. I wanted the order a bit quicker than that . I was asked if I wanted a click and collect which I could pick up within a day. I got a few messages tracking my order and one said its now in packing for delivery. I phoned to explain that I wanted a click and collect . I was told the message was in error and that i could come and collect the order. when I got to the store I was told the order over the telephone was always for delivery and in future it would have to be online for a click and collect. The assistant who took my order did put it aside and the order was located fairly quickly.”

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Posted 4 years ago

“Most reasonable price for item we required. Delivered round about the expected date.”

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Posted 5 years ago

“Very good price for garden strimmer, but I was informed that it would be about 7 days for the delivery due to Lockdown. I eventually got it 2-3 weeks later. I will have to review the company as average, and give them the benefit of doubt, due to the current circumstances, as I think they could be a good company.”

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Posted 5 years ago

“The incinerator arrived with a big dent around the base.”

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Posted 5 years ago

“Order took longer but came, which is acceptable. I have ordered another Bosch item which I hope won't be long coming. But no complaints.”

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Posted 5 years ago

“Not had the product yet”

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Posted 5 years ago

“Paid for the postage wasn't cheap package gone missing”

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Posted 5 years ago

Tooled-Up is rated 4.8 based on 22,757 reviews