Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,761 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't fault the service as it was excellent. The items arrived the following day after I placed the order. My only negative comment would be that I was not provided with a VAT Invoice, I have had to email a request for one. My suggestion would be to either put a receipt/invoice in with the shipment or better still email an invoice or have the facility to download invoices within your account on the website. At present you can view your past orders but there is no facility for downloading the invoices for them. I would have given a higher rating if it were not for this issue.”

Helpful Report

Posted 7 years ago

“Ordered item and requested Saturday delivery. Parents waited in all day Saturday, to find out that the couriers they use are Dpd. But dpd had a 24hr delay in deliveries. Which would have been good to know previous to the order being accepted for Saturday delivery. Item had to be left in a safe place when it was finally delivered on the Sunday. Contacted tooled-up to be informed Sunday is also an enhanced delivery fee. I wouldn't care about that if I had requested the Sunday delivery. So if want delivery maybe order it for delivery the day before and might have a hope of getting it when actually need it”

Helpful Report

Posted 7 years ago

“Items as described, but delivery somewhat a farce! Given impression delivery was next day, but it wasn't and not only that it was dispatched in two consignments with different services, resulting in further delays and two different delivery locations.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I apologise that you appear to have had difficulties in your delivery. However, upon investigation, it would appear that these delays were caused by your request to collect from a DPD collection point and to change the address of delivery whilst the parcel was in transit. Due to these requests, DPD was needed to relabel your parcels and reprocess your parcels in accordance with your request. This, in turn, caused a 24 - 48hour delay in the processing of your parcel. If there is anything else we can do to assist please contact our customer services team.

Posted 7 years ago

“Ordered UP86 but was sent UPX82 [as printed on head] even though paperwork said UP86. Was informed would be delivered on the Tuesday but could change date if inconvenient. As I would not be in on the Tuesday I requested a Wednesday delivery. I received an email to confirm this was OK and item would be delivered Wednesday. When I arrived home on Tuesday evening I found item propped up against garage door.”

Helpful Report

Posted 7 years ago

“Order was processed quickly however let down by using DPD as delivery company. They were very poor - we were supposed to get a 1 hour slot but they said it would be delivered between 6am - 10pm. When we checked online at 5.30pm their delivery screen showed the order had been refused although we had been in all day so no attempt had been made to delivery our package. Given that we'd paid around £10 for next day delivery on Friday and the parcel has not yet been delivered (Sunday night) we're not happy.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We apologise for the inconvenience caused by DPD. I can confirm that we have investigated the matter and sent you an email advising of the situation. Please contact our customer services team and they will be able to further assist with your order. I apologise again for the inconvenience caused.

Posted 7 years ago

“I saw no reason for TU to take card details online for a click and collect order which then causes delay at counter as card payment not collected and therefore payment at counter adds to delay. Please resolve inefficiency Thank you”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear you felt our click and collect service was troublesome. I can confirm that we require card detail for click and collect orders as a means to validate the order and helps reduce the number of click and collect orders which are left unwanted and uncollected.

Posted 7 years ago

“The product was purchased as 'brand new' & arrived in it's retail packaging as expected. However, the factory selotope had been retaped & 'Tooled-Up' brand tape was wrapped around the bottom of the box, which either, wrongly or rightly, leads me to think this is 'open box' stock?? Or perhaps they were trying to be diligent of transit risks? - either way, if your going to be giving this to someone as gift - it doesn't look good!...”

Helpful Report

Posted 7 years ago

Thank you for your review, we are sorry to hear that you are less than 100% satisfied with your order. We can confirm that all of our goods are brand new , in this case direct from the manufacturer and never Returns or Seconds etc. In this case the tape is cut to put the paperwork in the box. We have to cut a very delicate balance between over packing goods, which has a cost to us and more importantly the environment and under packing which leaves goods vulnerable to damage etc. Added to this is the possibility that the item is a gift at this time of year. In this case the item should have been resealed with clear tape however it seems in the pre Christmas rush our Warehouse Elf used tooled-up branded tape in error. We are sorry for the error and once again our apologies for any problems this has caused you. Thank you for your order and please don't hesitate to contact us directly if there is anything further we can do to help. Regards, tooled up Customer Services.

Posted 7 years ago

“This was a present so have no idea about the product”

Helpful Report

Posted 7 years ago

“Dealt with purchase well in terms of website clarity, useful customer reviews. Severely let down by couriers DPD... poor and misleading communication from them. Unobtainable on phone... 30 mins in a queue without answer, had to do research to get phone no. (Not offered by DPD customer services. Purchased machine on Monday... still not received by Friday. Cannot review machine as haven't got it!!!!”

Helpful Report

Posted 7 years ago

“Item supplied as expected. However, the delivery charges indicated on the link from Google shopping were far lower than the actual delivery charges, which was somewhat disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to read that you felt our delivery charges were not as expected. I can confirm that all our delivery charges are as per our website and are shown in full at checkout. I have passed this information over to our IT team to see if there is anything can be done about the information that Google uses on their shopping feed. Kind Regards Tooled-Up

Posted 7 years ago

“4xItems ordered -arrived next day – impressive. Then realised I had ordered wrong version by mistake, so filled out Return Form asking for replacement with 4x correct items (including Tooled-Up code numbers), and sent them back. Heard nothing for 2 weeks so phoned to be told refund was issued on 4 days after I sent the Return but no knowledge of replacement request! So ordered over phone there & then - and they arrived next day. Rating: 5-star for delivery & refund but 1-star for Returns Form which seems to be a waste of time = average 3-star.”

Helpful Report

Posted 7 years ago

“Prompt and curtious service spent alot of time reviewing this product, can't complain about the service which was very good shame that the product wasn't of the same quality”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you are unhappy with the quality of the product. If you wish to return the item as unwanted, please contact our customer services team. Kind Regards Tooled-Up

Posted 7 years ago

“Prompt delivery. Good choice of products. However, on similar products I would really like to see standard review/descriptions. On two similar products the specs supplied on each were not something I could use to compare the two models. A comparision tool would be a great addition to the website.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your experience with our website was not up to expectations. I can confirm that we have passed this over to our IT team to look into. Kind Regards Tooled - Up

Posted 7 years ago

“Not so much”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have not been satisfied with our service. Please contact our customer service team and they will be able to further assist with any issues. Kind Regards Tooled-Up

Posted 7 years ago

“Friendly and knowledgeable staff, competitive prices and fast delivery. Package was badly damaged and should have had more protection. Fortunately the contents appear to be fine!”

Helpful Report

Posted 7 years ago

I am sorry to hear that your parcel arrived damaged. I have passed this information to our warehouse and if there is any issues with your item please contact our customer services team who will do all they can to assist. Kind Regards Tooled Up

Posted 7 years ago

“The title of this box is typically millenial.”

Helpful Report

Posted 7 years ago

“Item I bought was good just what I ordered, but thought delivery was slow ordered on Saturday did not receive till Thursday,have ordered of other eBay sites and have had within 1 to 2 days delivery could be quicker.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry you felt our delivery speed was not what you expected. I can see that on our listing we did advise that delivery was estimated within 4 working days. I apologise for any inconvenience caused in this matter. Kind Regards Tooled-Up

Posted 7 years ago

“Pretty good prompt service, but it should have been made more clear what batteries were compatible with the vacuum cleaner - my 18volt Bosch Li batteries weren't. Company promised to email me a refund form but never did.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you have been unhappy with your order. I can confirm that the item you purchase does advise that it is a power4all tool and there is a section in a blue box explaining how the power4all range works. Please find I have emailed over information on how to return your order along with a copy of our returns form Kind Regards Tooled-Up

Posted 7 years ago

“Product excellent however I paid extra for a following day delivery and they arrived a day late, which them missed my wife's birthday!!!! ,”

Helpful Report

Posted 7 years ago

Good Afternoon. Thank you for your feedback. I am sorry to hear that your order was not delivered on time as promised. I have looked into your order and i can see that we dispatched your order as promised on 12/06/2017 via Royal Mail 24hr tracked service. Unfortunately due to a delay in the postal service they did not manage to get your order delivered the next day as expected. We apologise for the inconvenience caused in this matter. Please find i have arranged for the upgraded delivery charges to be refunded. Kind Regards Tooled-Up PH

Posted 7 years ago

“Not happy with postage charges. Cost me almost £15 to have an axe posted to Northern Ireland, bit excessive i think.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry to hear that you are unhappy with your order. I have looked into this for you and due size, weight and nature of the item you purchased. They have to be shipped via courier. Unfortunately as with all couriers there is a surcharge for shipping goods outside of the mainland. I can confirm that whilst we try to keep our postal charges as low as possible, we do advise how much postage will be at checkout.

Posted 8 years ago

Tooled-Up is rated 4.8 based on 22,761 reviews