I have dealt with Tooled-Up now on a couple of occasions. The first time the order was executed promptly hence I chose Tooled-Up as my first choice when I decided to buy a pressure washer. My initial contact was by E Mail asking a question, for which I received a short reply from ‘Rosie Spray’, merely saying the item would not do what I wanted and work from a storage container (although the technical info from Bosch indicated it would). However not to be beaten I called the Tooled-Up sales office and received excellent service, prompting me to look at an alternative model, which I duly ordered on line. I opted for a delivery day, and waited in all day, sadly it did not materialise, but DHL attempted to deliver the next morning having texted me whilst I was away from home, and left a message to say they could not leave my parcel because I needed to sign for it. I am hoping it will now be delivered on Wednesday next week which is the only day that I can ensure I am at home all day. Overall disappointed but hopefully I will forget the experience when I receive my order. Regards Richard Ball