Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,758 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,758 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 17th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Battery fitting slightly loose had to tighten with ca glue needed it for job urgent”

Helpful Report

Posted 6 years ago

“Fast good all-round service”

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Posted 6 years ago

“Good quality product, although when the description said joiners hammer shaft i assumed it was for a full size hammer not something smaller, however i did manage to use it to replace a broken pin hammer.”

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Posted 6 years ago

“Strimmer arrived without the guard. Phoned , talked to Sky who said she would contact Black & Decker to deliver the missing part direct to me. I am awaiting their response. Bob Rielly”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I have looked into your order and can confirm that we arranged for Black and Decker to send the missing part directly out to you. If this has not arrived please contact our customer services team.

Posted 6 years ago

“Product delivery was fast in fact early so we were not there and it was dropped with a neighbour Packaging was Manufacturer's packaging and was damaged and resealed Product appears to be Ok”

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Posted 6 years ago

“Not absolutely impressed with the handling of my order. I am still waiting delivery of one of the items ordered. I was not informed of a delay and i was not given a delivery date. I had to phone your offices and they advised me it will be delivered next week.”

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Posted 6 years ago

“Dewalt strimmer turned up on time but no instructions and no screw pack to fit handles etc! Sent a list of parts to choose from and told Dewalt will supply direct ! So watch this space”

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Posted 6 years ago

Thank you for your feedback. I am sorry to hear that there was an issue with your order. I can confirm that our customer service agents have passed this over to Dewalt who are arranging the missing parts to be sent directly to you as this method is a lot quicker then us having to wait for our new stock to come in before arranging for the missing parts to be sent out to you. If you have any further issues please let us know. Kind Regards Tooled-Up

Posted 6 years ago

“They did not register my oder causing a week delay in delivery. However had a quick respond from customer service therefore I'm giving them 3 of the 5 insted 1.”

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Posted 6 years ago

“I have only used it once so far on my allotment but I am very impressed with it's performance and battery life. It isn't heavy or too loud either. There were problems with delivery which meant it had to be sent again. No fault of TooledUp but I think they should change their couriers.”

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Posted 6 years ago

“It delived what I ordered Wy isn't there a section for me to comment about why it made me unhappy? These tedious annoying requests for reviews about how great they are!”

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Posted 6 years ago

“Good but the delivery time could be improved on?”

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Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your order arrived later than expected. Our dispatch and delivery estimates are based on a wide range of variables from location of warehouse through to carrier times and whilst we do try and ensure that these times are as low as possible there are some occasions where the time it takes to dispatch goods are longer than expected, however we do keep our estimated delivery times updated to advise our customers on when they can expect their orders

Posted 6 years ago

“I have received my order but when I tried to track it the number I gave was not recognised I also phoned yourselves three times and three times I was told my call could not be taken The main result was that I received my order. Thank you for your service”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into your order and I can confirm that your order was shipped via Royal Mail First Class postal service. We do consider Royal Mail to be a trusted delivery service, with the majority of orders received by customers within a few working days of dispatch. However, a small percentage can take slightly longer. Unfortunately, this service is an untracked service and as like normal mail would be delivered by your local Royal Mail delivery office.

Posted 6 years ago

“I bought a Black & Decker battery charger as mine had broken. The description and picture seemed to equate to the batteries I have, but didn't. I contacted customer services with my battery number, and was told that they had no charger for those batteries, and suggested I went to Black & Decker direct - no offer to allow me to return the charger I bought which is useless to me. That said, Black & Decker customer service was even worse, in that while they did not have the correct charger either, they redirected me via a link to Amazon which had the charger, but was on Amazon US so had american input voltage and plug, and didn't ship to UK. Probably all my own fault for buying a B&D power drill in the first place and expecting it to last.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that you have ordered the wrong charger. I can confirm that you can find our returns policy https://www.tooled-up.com/help/returns/ As the charger you require is not something available to us from Black and Decker, unfortunately, there is not much else we are able to do in this matter apart from referring you to the manufacturer.

Posted 6 years ago

“Not happy so far - goods not received as yet.”

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Posted 7 years ago

Thank you for your feedback, I can confirm that your order is showing as being delivered and signed for by your self on 29/05/2018 at 12:56. Unfortunately, we have had no contact from your self to advise of any issues with your order.

Posted 6 years ago

“Easy to use and find item, havent recieved the items yet so i cant tell if genuine parts, or like for like, or how good tbey are. Hence 3 on score”

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Posted 7 years ago

“Hi, you advised me wrongly, so I now have an incompatible part. I have emailed you and am awaiting a response. Thanks”

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Posted 7 years ago

“Easy to purchase & delivered when they said it would. Only gripe is poor packing. 2nd battery was stuffed poorly into box and taped. Surprised that the standard strimmer box was not packed within secondary packing.”

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Posted 7 years ago

“Came really quick but it has a dint in the trowel blade maybe from the delivery x”

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Posted 7 years ago

Thank you for your feedback. We are sorry to hear that there has been an issue with your order. Please contact our customer services team and they will do all they can to assist with your order. Kind Regards Tooled-Up

Posted 7 years ago

“The packaging was soaking wet at the bottom. Had obviously been left on a wet floor for some time. Also box had a "click and collect" sticker which would indicate a previous buyer. In other circumstances I would not have accepted the delivery.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your order arrived in poor condition. Please contact our customer services team, and they will be able to further assist with any issues. Kind Regards Tooled-Up

Posted 7 years ago

“It did not make me happy I ordered on the 7 /4 /2018 I was informed it was transported on the 11th .i got an email on the 17th informing me that the item had been delivered . I phoned you on the 17th stating the order had not been delivered your Rep; said he would chase up the courier to see where my order was . He was very helpful and said he would contact me when he knew the answer as to when I could expect to receive my order . Please ensure that this matter can be resolved as soon as possible”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your order has not arrived. I can confirm that our team has raised for a parcel search with UK Mail and will be arranging for a replacement to be sent out. This should be with you shortly. I apologise again for the inconvenience caused by this matter. Kind Regards Tooled-Up PH

Posted 7 years ago

Tooled-Up is rated 4.8 based on 22,758 reviews