Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,792 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 19th February 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good efficient service a. easy to order and quickly delivered . Followed up by a polite , un- pushy phone call . All good”

Helpful Report

Hi Gaynor! Thank you for your wonderful 5-star review! We’re delighted to hear that you found our service efficient and your ordering experience easy. It’s great to know that you appreciated the follow-up call as well! Your feedback truly makes our efforts worthwhile. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Tiles arrived as promised in the correct quantity with only 3% showing minor signs of damage. They're up and they look fine, but it was frustrating using the best part of two hours to soak, scrub and dry them to remove the approx. 2 cm adhesive strip that was on each one.”

Helpful Report

Hi there, Thank you for your review and for sharing your experience with us. We're pleased to hear that the tiles arrived as promised and that they look great once up. We sincerely apologise for the inconvenience you faced with the transit wax which is designed to protect your tiles during delivery. Your feedback is important, and we’ll definitely look into this to improve the process for future customers. We appreciate your understanding and hope to serve you again! Warm regards, Team Tile Warehouse

“Very pleased & would definitely use Tile Warehouse again. Great to be able to choose delivery date to suit us.”

Helpful Report

Hi Joanna! Thank you for your wonderful 5-star review! We're delighted to hear that you were very pleased with your experience at Tile Warehouse and that the option to choose a delivery date made things easier for you. Your feedback is truly appreciated, and we can’t wait to serve you again! Warm regards, Team Tile Warehouse

“A good range, probably could do with a wider selection. Good value and very efficient delivery.”

Helpful Report

Hi there! Thank you for your great 4-star review! We appreciate your feedback about our range and are always looking to improve. It’s wonderful to hear that you found our products to be good value and that our delivery was efficient. We hope to see you again soon! Best wishes, Team Tile Warehouse

“Easy to order and arrived quickly well packaged.”

Helpful Report

Hi Louise! Thank you for your wonderful 5-star review! We’re delighted to hear that you found the ordering process easy and that your order arrived quickly and well packaged. Your satisfaction is our priority, and it’s great to know we hit the mark! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Product arrived on time , all looks good.”

Helpful Report

Hi Peter! Thank you for your wonderful 5-star review! We’re delighted to hear that your product arrived on time and that everything looks good. Your satisfaction is our top priority, and it’s great to know we hit the mark! We look forward to assisting you again soon! Warm regards, Team Tile Warehouse

“Tile warehouse deliver amazing quality tiles and delivery was so quick. Amazing service. I will be ordering for my kitchen in the not too distant future. Also please do a price comparison because Tile warehouse are definitely cheaper.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the quality of our tiles and found our delivery quick. Your appreciation for our service truly warms our hearts! We can’t wait to help with your kitchen order in the near future. And thanks for the tip on price comparisons – we pride ourselves on value! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great price and quick delivery”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our prices great and enjoyed quick delivery. Your satisfaction is our priority, and we’re so glad we could meet your expectations! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“We've had two orders now, they both came when expected with everything correct and intact. They seem very reliable, would definitely order again if we need to.”

Helpful Report

Hi Amanda! Thank you for your wonderful 5-star review! We’re delighted to hear that both of your orders arrived on time and in perfect condition. Reliability is so important to us, and we’re thrilled to know that you feel confident in ordering from us again. We can’t wait to assist you with your future needs! Warm regards, Team Tile Warehouse

“Fast and professional service. Kind and quick support. Strongly recommended”

Helpful Report

Hi Magdalena! Thank you so much for your wonderful 5-star review! We’re delighted to hear that you appreciated our fast and professional service, along with the kind and quick support. Your strong recommendation means a lot to us! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great choice of tiles, good quality, reasonably priced and fast delivery.”

Tile Warehouse 5 star review on 23rd August 2025

Helpful Report

Hi John! Thank you for your fantastic 5-star review! We’re thrilled that you found our selection of tiles to be great quality and reasonably priced. Fast delivery is always our goal, and we’re so glad to hear that you experienced it! Your support means a lot to us, and we look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“The tiles were better than we expected given the price. Delivered when advised. Great service. Would recommend to anyone.”

Helpful Report

Hi Robert! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our tiles to exceed your expectations, especially considering the price. It's wonderful that you received them right on time and experienced great service from our team. Your recommendation means a lot to us! Best wishes, Team Tile Warehouse

“Good price, fast delivery and great customer service.”

Helpful Report

Hi Steve! Thank you for your fabulous 5-star review! We're so pleased to hear you had a great experience with us, from our pricing to our speedy delivery and customer service. Your satisfaction means the world to us, and we're here to help anytime you need! Best wishes, Team Tile Warehouse

“Everything from the communication to the service, delivery time and the help getting the pallet to the back of the house was fantastic. I would recommend using them. Price was very competitive as well”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a great experience with our communication, service, and delivery. It's wonderful to know that our team could assist you in getting everything where you needed it. Your recommendation means a lot to us, and we're pleased to hear that you found our prices competitive! Looking forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Speedy delivery at a very good price”

Helpful Report

Hi Alan! Thank you for your wonderful 5-star review! We’re delighted to hear that you were pleased with our speedy delivery and great prices. Your satisfaction is our top priority and it’s fantastic to know we hit the mark! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great products and prices.. Ordered in the afternoon and had my delivery next morning ! Great people to deal with as well. Friendly, and extremely helpful.”

Helpful Report

Hi Linda! Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our products and prices to your liking, and that you experienced swift delivery. Our team always strives to be friendly and helpful, so it’s great to know our efforts made a positive impact! We can’t wait to assist you again soon! Warm regards, Team Tile Warehouse

“Good price, timed delivery”

Helpful Report

Hi Arsh! Thank you so much for your fantastic 5-star review! We're really glad to hear that you found our prices to be good and that your delivery was timely. Your satisfaction means the world to us, and we're always here to meet your needs! We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“I had placed an order /delivery selected for 13/8/25. I received an email stating there was a slight delay in my delivery. I did not receive my delivery that day ? so contacted Tile warehouse by email / phone with the delay being with the courier and I would receive delivery 14/8/25 between 2pm- 5pm. I felt some concern and contacted courier direct, who informed me my order would not be delivered. I contacted Oliver & Shreena at Tile warehouse. They were fantastic and understood the consequences of delayed deliveries and contacted the courier. After some back and forth discussion, Oliver managed to have my order delivered within the hour . well done . I would have scored 5* if the courier had not created the delay.”

Helpful Report

Hi Brian! Thank you for your thoughtful 4-star review! We truly appreciate your understanding regarding the delivery delay, and we’re thrilled to hear that Oliver and Shreena could assist you effectively. It’s always our goal to ensure smooth deliveries, and your feedback will help us improve further. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“They are absolutely lovely tiles, can’t complain. The only thing I would mention is some of the sizing can be different. Some packs would measure 599mm, others were 602mm. I spaced them so got around it, just didn’t expect that from a porcelain tile. Needless to say our kitchen look stunning with these in. Would highly recommend for a neutral colour that goes with anything. Thank you”

Helpful Report

Hi Luke! Thank you for your thoughtful 4-star review! We're so pleased to hear that you're loving the tiles and that they are making your kitchen look stunning. We appreciate your feedback regarding the sizing variance; your spacing workaround is a fantastic solution! It’s great to know that these tiles fit perfectly with your desired neutral palette. We truly value your recommendation and hope to see you again soon! Warm regards, Team Tile Warehouse

“Reqwuested samples on-line - despatched quickly, arrived packaged appropriately - team called me two days later to make sure I was happy with my order and to see if they could offer further assistance”

Helpful Report

Hi Nicola! Thank you for your amazing 5-star review! We're delighted to hear that your samples were dispatched quickly and arrived well-packaged. It's wonderful to know our team followed up to ensure your satisfaction and offer further assistance. Your happiness is our top priority! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,792 reviews