Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,791 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 19th February 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles are lovely, but they arrived on a pallet, poorly wrapped and a third of them chipped or broken in half. Tile Warehouse replaced them FOC and although better packed, even these were chipped in places. Luckily we have enough to get the job done. A couple of stars dropped for this”

Helpful Report

Hi Louise, Thank you for taking the time to share your thoughts on your recent experience. We're glad to hear you love the tiles, but we sincerely apologise for the packaging issues that led to some damage. Your feedback is valuable and highlights areas where we can improve our shipping processes to ensure all tiles arrive in perfect condition. We're glad that our team was able to replace the damaged ones for you, and we appreciate your understanding in this matter. Please feel free to reach out if you have any further concerns or need assistance. Warm regards, Team Tile Warehouse

“Only half the order arrived (6 tiles) Called them and they apologised and sent the rest the next day. That's customer service. No if' or buts, just done. Nice tiles at an excellent price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that you had a positive experience with our customer service. It’s our priority to make things right for our customers swiftly! We appreciate your kind words about our tiles and pricing. We can’t wait to have you shop with us again! Warm regards, Team Tile Warehouse

“Brilliant service form start to finish”

Helpful Report

Hi Lee! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced brilliant service from start to finish. Our team strives to provide the best support to all our customers, and it's fantastic to know we met your expectations. We truly appreciate your kind words and look forward to helping you with any future projects! Warm regards, Team Tile Warehouse

“Unfortunately you are asking me to review tiles that I am yet to received. However I can review the service we ordered these tiles with a delivery date of 11th August we are still waiting. When I contacted you said a knew lot would be sent. I received an email today saying there where delivered but nowhere in sight and the response to customer service is too long”

Helpful Report

“Fantastic service, delivery was on time, and the delivery was as requested. Thanks so much for the service.”

Helpful Report

Hi Roy! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a fantastic experience with our service and on-time delivery. It’s our goal to make the process as smooth as possible for our customers, and your feedback really makes our day. Thanks again for choosing us, and we look forward to serving you in the future! Warm regards, Team Tile Warehouse

“Driver was unable to make my delivery as there was a road closed with a perfectly acceptable diversion in place but refused to deliver so I had to meet the driver & collect my tiles from him & Tile Warehouse have refused to refund the delivery charge.”

Helpful Report

Hi there, I’m sorry to hear about the difficulties you faced with your recent delivery. It’s disappointing when logistics don’t go as planned, and I understand your frustration in meeting the driver yourself. We strive to provide a seamless experience, and we regret that this was not the case for you. Thank you for your understanding, and we appreciate your feedback as we continue to improve our service. Warm regards, Team Tile Warehouse

“Great service, with delivery and product. Looks amazing”

Helpful Report

Hi Wendy! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you loved the service and are pleased with the product. It’s fantastic to know that the tiles are looking amazing in your space! We truly appreciate your feedback and look forward to serving you again in the future. Warm wishes, Team Tile Warehouse

“Impressed at the speed of delivery.”

Helpful Report

Hi Barbara! Thank you for your wonderful 5-star review! We’re so pleased to hear that you were impressed with the speed of our delivery. We aim to make your experience as smooth and efficient as possible, and your feedback truly brightens our day. We look forward to serving you again! Warm regards, Team Tile Warehouse

“First time ordering from Tile Warehouse and I'm very impressed, cannot fault the service, extremely happy customer and will certainly order again!”

Helpful Report

Hi Tokiko! Thank you for your wonderful 5-star review! We're absolutely thrilled to hear that your first experience with Tile Warehouse has left such a positive impression. Your satisfaction is our top priority, and we can't wait to welcome you back for your next project! Warmest regards, Team Tile Warehouse

“Great products at sensible price, delivered safe and sound, really quickly. Only just put them all up, not one broken or damaged or faulty. Top marks, thank you”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so glad to hear that your products arrived safe and sound, and that you didn’t encounter any issues with the tiles. Your satisfaction means the world to us, and we appreciate your kind words about our quick service. Thanks once again for choosing us, and we're here for any future tiling needs you may have! Warm regards, Team Tile Warehouse

“Great service and professional”

Helpful Report

Hi Radha! Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced great service and professionalism with us. Your satisfaction is our top priority, and we’re here to help you with any future needs. Warm regards, Team Tile Warehouse

“I highly recommend Tilewarehouse for their service and pricing.”

Helpful Report

Hi Stephen! Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a great experience with our service and pricing. Your recommendation means the world to us, and we’re here to help with any future projects you have in mind. Warm regards, Team Tile Warehouse

“Great quality and price , fast efficient service”

Helpful Report

Hi Sarah! Thank you for your wonderful 5-star review! We’re so glad to hear that you found our tiles to be of great quality and at an excellent price. Fast and efficient service is what we strive for, so your feedback truly brightens our day! Thank you once again for your kind words, and we look forward to assisting you with any future projects! Warm regards, Team Tile Warehouse

“Good pricing , fast response and delivery of the sample tile and the order . Would definitely recommend”

Helpful Report

Hi Anne! Thank you for your wonderful 4-star review! We're delighted to hear that you found our pricing good and that our response and delivery met your expectations. Your recommendation means a lot to us, and we truly appreciate your feedback! If you ever need anything in the future, please feel free to reach out. Warm regards, Team Tile Warehouse

“Great service… customer service were very helpful too !! Sorted my small problem immediately”

Helpful Report

Hi Debra! Thank you so much for your wonderful 5-star review! We’re delighted to hear that our customer service team was able to assist you promptly with your issue. It’s great to know that you had a positive experience with us! If you ever need further assistance, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“have covered above”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with us. Your positive feedback inspires us to keep providing top-notch service and quality tiles. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Good range, decent prices and quick delivery. Only issue is a 30cm x 30cm tile should not be 29.8 x 29.8, it makes a difference.”

Helpful Report

Hi Stephen! Thank you for your 5-star review! We’re delighted to hear that you appreciate our range, pricing, and speedy delivery. We also understand your concern about the tile size discrepancy, and we take your feedback seriously as we strive for perfection. If you have any further inquiries or need assistance, feel free to reach out! Best wishes, Team Tile Warehouse

“Tile warehouse, had tiles that were hard for me to find and at a good price. The said they would be delivered the following day and they where. Everyone I spoke to was knowledgeable and helpful.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that you found the tiles you were looking for and at a great price. It’s also wonderful to know that our team was able to assist you and ensure timely delivery. Your kind words mean so much to us! If there's anything else we can help you with in the future, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Good quality tiles and tye delivery service is very quick and efficient”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We’re delighted to hear that you found our tiles to be of good quality and that our delivery service met your expectations for speed and efficiency. Your feedback truly motivates us to continue providing the best for our customers! If you have any further questions or need assistance, please feel free to reach out. Warm regards, Team Tile Warehouse

“Brilliant - excellent value and fantastic customer service.”

Helpful Report

Hi Sam! Thank you for your brilliant 5-star review! We’re thrilled to hear you found excellent value and experienced fantastic customer service. Your kind words truly inspire us to continue providing the best for our customers! We hope to see you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,791 reviews