Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,785 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 19th February 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website Good products Good prices”

Helpful Report

Hi Ruth! Thank you for your fantastic 5-star review! We're thrilled to hear that you love our website, products, and prices. It's our goal to provide a seamless shopping experience, and we’re glad that resonated with you. We appreciate your support and look forward to serving you again! Warm regards, Team Tile Warehouse

“Tile samples arrived within three days of ordering, they were packaged well with no breakages. Lovely looking tiles and robust in their makeup. Still deciding amongst various samples.”

Helpful Report

Hi Barry! Thank you for your fantastic 5-star review! We're delighted to hear that your tile samples arrived promptly and were packaged well. It's wonderful to know that you find them lovely and robust. Take your time deciding—your satisfaction is what matters most! Looking forward to assisting you further! Warm regards, Team Tile Warehouse

“100%, no faults, grat goods, great price, great delivery!”

Helpful Report

Hi Mark! Thank you for your fantastic 5-star review! We’re so glad to hear that you’re happy with our goods, prices, and delivery. Your positive feedback is greatly appreciated and it motivates us to keep providing the best service possible. Looking forward to serving you again! Warm regards, Team Tile Warehouse

“I was not happy with the delivery or the attitude of the courier. The pathway to my house has a little lip on it, and he refused to bring the tiles to my door. He said "don't worry love, you can just take them all the tiles out one by one and carry them, but im not able to bring past this point. " thanks so much for being helpful. This first time order has turned into a last time order. No one has any issues delivering to me. He was just being lazy. Also left the pallet they were delivered with so now I have a big wooden block to try and dispose of”

Helpful Report

Hi LouiseDigby! Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the courier and the delivery process. It’s important to us that our staff provides not just the service you expect, but also a positive experience, and we will definitely address your concerns with the delivery team. We appreciate your input and hope you might consider giving us another chance in the future. Warm regards, Team Tile Warehouse

“Customer Service has been extremely poor. The tiles were delivered on Friday morning. I opened them and found almost all of the tiles were damaged. I called straight away, emailed 3 times and the first response was given on my review. I have only just heard from them tonight (7 days later) that the tiles will be replaced and sent out. That does not make me feel like an important customer. I’m hoping the packaging is done correctly and FEDEX do not break them again.”

Helpful Report

Hi there, I’m truly sorry to hear about the poor customer service you've experienced along with the damaged tiles. This is certainly not the level of service we strive to provide. I understand how frustrating it must be to wait for a response and be concerned about the replacement tiles. Your feedback is essential for us to improve our processes, and I assure you we will look into enhancing our communication and packaging methods to prevent this from happening again. Please don't hesitate to reach out if you have any further concerns. Thank you for your understanding during this process. Warm regards, Team Tile Warehouse

“Very good company From start to finish”

Helpful Report

Hi Glenn! Thank you for your fantastic 5-star review! We’re so glad to hear you had a great experience with us from start to finish. Your kind words truly mean a lot to our team, and we can’t wait to serve you again in the future! Warm wishes, Team Tile Warehouse

“When delivered I asked the delivery driver if he could bring the tiles to my door but as it was down some steps (about 8) he refused. I explained that I had had surgery on my back and was unable to do it and he shrugged and said ‘maybe do one at a time’. I said I would try but asked if I could refuse delivery if I couldn’t manage them and he said yes. As I lifted the first package he walked back to his van, but I couldn’t manage it so I asked him to take them back. He then said he had now marked the tiles as delivered so couldn’t take them back. I asked him to please help me out and he agreed to take them back. I started walking back over to the tiles and as I did so he got in his van and drove away. Just to highlight, I remained calm and very polite all the way through the interaction even though he was incredibly rude. I called Tile Warehouse, as there is no contact details on the delivery email, and the man I spoke to was very polite but he essentially said there is nothing that they can do, and on top of that they can’t arrange returns. The buyer must arrange and pay for returns (which would cost more than the tiles anyway).”

Helpful Report

Hi there, I’m really sorry to hear about your experience with the delivery and the interaction you had with our driver. It’s understandable to feel frustrated given your situation, and we appreciate your calmness throughout the process. We strive to provide a better experience for our customers, and your feedback is invaluable in helping us improve. Thank you for your understanding as we address this matter. Warm regards, Team Tile Warehouse

“I ordered 12 tiles but only 6 arrived. I contacted them and their was no quibble just action. The missing 6 arrived 24 hours later. Well done . Nice company and product was as described.”

Helpful Report

Hi CJ! Thank you for your stellar 5-star review! We’re delighted to hear that you had a positive experience, especially with our quick response to your needs. Your kind words about our company and product mean a lot to us! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“The tiles will be good for our mosaic wall art and service was excellent. The warehouse range me confirm the address as I had completed it slightly wrong. The driver then rang when he got to the destination to confirm the address. Well done all”

Helpful Report

Hi Linda! Thank you for your wonderful 5-star review! We’re thrilled to hear that our tiles will be perfect for your mosaic wall art, and it’s fantastic to know our team provided excellent service in confirming the address. Communication is key, and we’re glad that the driver ensured everything went smoothly! We can’t wait to see your finished project, and we look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Excellent service, ordered on Monday, delivered on Wednesday. Fully advised of delivery time. Tiles are even better than we expected and a very competitive price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to hear that your order arrived promptly and that you’re happy with the tiles – we always aim to exceed expectations! Your kind words about our service and competitive pricing mean the world to us. We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Easy to order samples. We then ordered our selected tiles which were delivered on time. On opening the boxes we found that a few of the tiles were chipped. I called the customer service line which was answered by Oliver. He was extremely helpful and arranged to send replacements which arrived promptly on time. We have not yet fitted the tiles so cannot comment on these.”

Helpful Report

Hi there! Thank you for your great 4-star review! We appreciate your feedback and are pleased to hear that the ordering process for samples and delivery went smoothly. We're sorry to learn about the chipped tiles but are glad Oliver could assist you promptly with replacements. Your satisfaction is important to us! We hope you enjoy fitting the tiles once you're ready! Warm regards, Team Tile Warehouse

“This company was very pleasant to deal with and very efficient. Three sample tiles were sent very quickly and the delivery of the order was prompt. They were helpful on the telephone. I would highly recommend.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that you had a pleasant and efficient experience with us. Our team is always here to help, and your recommendation is greatly appreciated. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Peter was excellent in helping choose fittings and his customer service was top notch.”

Helpful Report

Hi Gavin! Thank you for your incredible 5-star review! We’re thrilled to hear that Peter provided excellent assistance in helping you choose your fittings and that you experienced top-notch customer service. Your kind words mean a lot to us, and we’re so happy to know you had a great experience! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Excellent service from start to finish Highly recommended”

Helpful Report

Hi Cheryl! Thank you for your fantastic 5-star review! We’re so pleased to hear that you experienced excellent service from start to finish. Your recommendation means the world to us! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Great sample dispatch and excellent order delivery - very happy thank you”

Helpful Report

Hi AMC! Thank you for your amazing 5-star review! We’re thrilled to hear that you were pleased with our sample dispatch and order delivery. Your happiness is what we strive for, and it’s wonderful to know we met your expectations! We can’t wait to assist you again! Warm regards, Team Tile Warehouse

“Lovely service, got everything quick. Massive discount and it's quality stuff, the graphite porcelain 600/300 I got, really nice finish . Also great advice on the phone in person.”

Helpful Report

Hi James! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received lovely service and got everything quickly. It's great to know you found a massive discount and quality in our graphite porcelain! Your appreciation for the advice, both over the phone and in person, truly means a lot to us. We can’t wait to help you again soon! Warm regards, Team Tile Warehouse

“Most of the tiles were broken on delivery. I called and spoke to someone on the phone who advised I email with photos. I did this straight away only to have a response that the customer service team would be in contact. As yet I will await them contacting directly, I am very disappointed. The tiles were poorly wrapped so of course they were going to break. This platform would not allow me to add my photos.”

Helpful Report

Hi We do apologise for the delay in getting back to you, we did experience an issue last week that has put us slightly behind but we will replace everything for you as fast as we can. Kind regards for your patience

“An excellent service from Tile Warehouse. Delivered promptly and efficiently by delivery man.”

Helpful Report

Hi Rhona! Thank you for your wonderful 5-star review! We’re delighted to hear that you received prompt and efficient service from our delivery man. Your feedback truly brightens our day! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Stunning tile and tile warehouse are the company to deal with great prices and great communication and excellent customer service”

Helpful Report

Hi William! Thank you for your stunning 5-star review! We’re delighted to hear you appreciate our beautiful tiles, great prices, and excellent communication. Your kind words about our customer service truly inspire us! We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Prompt delivery of tile samples, thanks”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that the delivery of your tile samples was prompt. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,785 reviews