Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,792 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,792 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 19th February 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service great quality for a good price , Oliver was extremely helpful”

Helpful Report

Hi Steven! Thank you for your fantastic 5-star review! We're so glad to hear you had a great experience and found our quality and pricing to your satisfaction. Oliver will be thrilled to know he made a positive impact during your visit! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Sorted out an over-order issue immediately (my fault) and you deal with humans. Shame about the delivery company of choice (Pallex).”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re glad we could sort out the over-order issue quickly for you. Your feedback about the delivery company is noted, and we appreciate you sharing it. We’re here to help and make your experience as smooth as possible! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“I got in touch with some questions. All answered promptly, and the phone conversation was not a problem either. Delivered exactly on time, the delivery lorry was also great. Thanks. fitting only started -”

Helpful Report

Hi Adam! Thank you for your fantastic 5-star review! We're so glad to hear that your questions were answered promptly and that the delivery went smoothly. It's wonderful to know that our team made the experience easy for you! Wishing you the best with your fitting, and we hope to assist you again in the future! Warm regards, Team Tile Warehouse

“Unfortunately the colours of the tiles is nothing like the website”

Helpful Report

Hi there, I’m sorry to hear that the colours of the tiles you received did not match what you saw on our website. We strive for accurate representations, but sometimes variations can occur. Your feedback is invaluable to us, and we will investigate this issue further to improve our service, would you be able to supply some details please? Thank you for bringing this to our attention. Best wishes, Team Tile Warehouse

“LARGE STOCK VERY EFFICIENT”

Helpful Report

Hi Anthony! Thank you for your wonderful 4-star review! We're glad to hear that you found our stock large and our service efficient. We strive to offer a great selection and timely assistance, and your feedback encourages us to keep improving. We hope to see you again soon! Warm regards, Team Tile Warehouse

“Great price, delivered on time and very pleasant customer service. Well done.”

Helpful Report

Hi Steve! Thank you for your incredible 5-star review! We’re delighted to hear that you had a positive experience with our pricing, timely delivery, and friendly customer service. Your feedback truly motivates us to keep up the great work! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Best price I could found, especially when they are willing to supply the exact number of tile required and not just a box. Small delivery charge but delivery was the next day. Will definitely recommend.”

Helpful Report

Hi John! Thank you for your fantastic 5-star review! We're so glad to hear that you found our prices competitive and appreciated our willingness to supply exactly what you needed. It’s great to know that our quick delivery made your experience even better. Your recommendation means a lot to us! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great price and servicw”

Helpful Report

Hi Paul! Thank you for your amazing 5-star review! We're thrilled to hear that you found our prices and service to be great. Your kind words motivate us to keep providing the best experience possible. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Needed 6 Red quarry floor tiles for a job , found exactly what I needed on line at The Tile Warehouse. Good communication, good price and great fast delivery. A very happy customer. Thank you .”

Helpful Report

Hi Austin! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found exactly what you needed and that our communication and delivery met your expectations. Your satisfaction means the world to us! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Poor quality tiles, badly packaged, 2 of the 8 ordered arrived with corners chipped off. Fortunately I was able to work around this. I will not be ordering from Tile Warehouse again.”

Helpful Report

Hi, I am really sorry to hear that you received two managed tiles - Unfortunately due to the nature of the product, sometimes damages can happen. However we pride ourselves in always putting this right as soon as possible. Usually, we are able to provide replacement tiles within 24 hours of being notified of any damages. I will reach out directly to see if we could be of any further assistance. Best wishes, Oliver

“Good service. Answered a query I had online promptly.”

Helpful Report

Hi Jayne! Thank you for your fantastic 5-star review! We're delighted to hear that our team was able to assist you promptly with your query. Your feedback is incredibly valuable to us and helps us continue to improve our service. We look forward to helping you again soon! Warm regards, Team Tile Warehouse

“Great service and product selection. Thank you!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you enjoyed our service and product selection. Your support is greatly appreciated, and it motivates us to keep delivering our best! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Excellent service; I ordered 30 tiles & got 4 packs of 8!”

Helpful Report

Hi Nigel! Thank you for your fantastic 5-star review! We're so glad to hear that you had an excellent experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We can't wait to serve you again in the future! Warm regards, Team Tile Warehouse

“I’m over the moon with the tiles I’ve ordered, unfortunately the job had become expensive as I keep being charged £30 delivery”

Helpful Report

Hi Jim! Thank you for your wonderful 5-star review! We're overjoyed to hear you're thrilled with the tiles you ordered. We understand that delivery costs can add up, and we appreciate your feedback. We try to advise customers to ensure they order enough to complete their project as reoccurring delivery fees can be more expensive than planned. We hope to serve you again soon! Warm regards, Team Tile Warehouse

“Lovely tiles and communication throughout was great. This helped keep me informed as the tiles took longer than expected to be delivered. However, porch looks stunning with the new tiles!”

Helpful Report

Hi there! Thank you for your lovely 4-star review! We truly appreciate your patience regarding the delivery delay, and we're thrilled to hear that the tiles have transformed your porch into something stunning. Your feedback motivates us to keep improving our service! We're always here to help and look forward to assisting you again in the future. Warm regards, Team Tile Warehouse

“Easy to order and quick to deliver”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're so glad to hear that you found our ordering process easy and appreciated the quick delivery. Your feedback really encourages us to keep aiming for excellence. We can't wait to serve you again in the future! Warm regards, Team Tile Warehouse

“Great service in providing samples so quickly and a pleasant, non pushy telephone follow up.”

Helpful Report

Hi Neil! Thank you for your fantastic 5-star review! We’re so glad you appreciated our quick sample service and non-pushy follow-up. Your satisfaction is our top priority, and your kind words inspire us to keep delivering excellent service. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Prompt receipt of the samples But a request for no emails is being ignored”

Helpful Report

Hi Jill! Thank you for your 4-star review! We're glad to hear that your samples arrived promptly. We apologise for any inconvenience with your email preferences and appreciate you bringing this to our attention. We'll work to resolve it as quickly as possible. We appreciate your feedback and look forward to serving you again! Best wishes, Team Tile Warehouse

“Most helpful”

Helpful Report

Hi there! Thank you for your outstanding 5-star review! We truly appreciate your kind words and are glad to know that you found our team to be helpful. Your satisfaction is our top priority, and it drives us to continue delivering exceptional service. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Very fast delivery lovely tiles and pritti good prices”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're so glad to hear that you loved our tiles and found our prices to be pritti good! Your feedback motivates us to keep up the great work. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,792 reviews