Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,849 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,849 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service. I had a DIY projects that only required 20 or so larger sized tiles. I ordered it staggered delivery to avoid the pallet fee, which would have made it cost prohibitive to order. Which was the only negative aspect. When two separate deliveries arrived chipped and/or shattered the Customer Service team were brilliant at sending replacements out straight away with no argument or fees. Made the DIY projects less stressful and I'm proud to recommend this company when people compliment my tiling.”

Helpful Report

Hi Megan! Thank you for your fantastic 5-star review! We're so glad to hear that our customer service team was able to assist you promptly with your replacements. It's wonderful to know that we could help make your DIY project less stressful. We truly appreciate your recommendation and your support! Looking forward to serving you again in the future! Warm wishes, Team Tile Warehouse

“I looked around for some tiles for my garden restructure. I am glad I chose to get them from Tile Warehouse. I would definitely recommend them. The service was high. Tiles were I mean are perfect for my project. I would highly recommend Tile Warehouse to anyone with a Tile project.”

Tile Warehouse 5 star review on 23rd September 2025

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're so glad to hear that you found the perfect tiles for your garden project at Tile Warehouse. Your recommendation means the world to us, and we're proud to offer a high level of service to our customers. We can’t wait to assist you with your future tile projects! Best wishes, Team Tile Warehouse

“Adhesive arrived exactly as expected, delivery driver was brilliant and very helpful, would definately order again, so far the quality of the products, delivery info and tracking and delivery driver have been great”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that your adhesive arrived as expected and that our delivery driver made a positive impression. It's fantastic to know you're satisfied with the quality of our products and the delivery experience. We can't wait to help you with your next order! Warm regards, Team Tile Warehouse

“Great advice on the live chat which helped me with my tile choices. Samples arrived quickly as did the final order. Price was incredibly competitive… so all in all excellent service and quality tiles… recommend.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that our live chat advice helped you with your tile choices and that your samples and final order arrived quickly. Providing excellent service at competitive prices is our mission, and your recommendation truly means a lot to us! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Service ,price & quality of tiles excellent”

Helpful Report

Hi Gina! Thank you so much for your excellent 5-star review! We’re thrilled to hear that you found our service, price, and tile quality to be top-notch. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“The tile warehouse in my opinion are second to none The product is exerlent and customer service and delivery nxt wk day is fantastic the tiles arrived on pallet and the courier put it exactly were i asked him”

Helpful Report

Hi Col! Thank you for your outstanding 5-star review! We're thrilled to hear that you find us second to none and that our product, customer service, and next-day delivery exceeded your expectations. We're also glad the courier was able to deliver your tiles right where you needed them. Your feedback truly brightens our day! We can't wait to help you again in the future! Warm regards, Team Tile Warehouse

“Really easy to deal with. Ordered some tiles and supplies and it was delivered quickly and well packaged. No damage to any of the tiles. They were a very good price and exactly what I was looking for. I've used them before for when I was renovating my bathroom so was more than happy to use them again.”

Helpful Report

Hi Iain! Thank you so much for your amazing 5-star review! We’re thrilled to hear that your experience with us was seamless and that your tiles arrived quickly and in perfect condition. It’s wonderful to know we could be your go-to choice for your renovations again. We can’t wait to assist you with your next project! Warm regards, Team Tile Warehouse

“excellent service excellent product excellent price good delivery”

Helpful Report

Hi George! Thank you for your outstanding 5-star review! We're delighted to hear that you found our service, products, and prices to your satisfaction. Your feedback is incredibly important to us, and we appreciate your kind words about our delivery as well. We can’t wait to welcome you back for your next project! Warm regards, Team Tile Warehouse

“Great to deal with and superb depth of staff knowledge. Delivered exactly when they said they would and very well packaged/palleted. Will certainly use again.”

Helpful Report

Hi Steve! Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with our team and that the delivery met your expectations. Your support really motivates us to keep delivering excellent service! We can't wait to help you again in the future! Warm regards, Team Tile Warehouse

“Always pleasant & helpful when chatting to them. Great & prompt delivery nothing too much trouble.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our team pleasant and helpful, and we're glad you experienced prompt delivery. It's our pleasure to assist you, and we truly appreciate your kind words! Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Cannot fault tile warehouse the courier a different matter box all broken as well as 2tiles broken and several more chipped I contacted tile warehouse a very nice and helpful man said he would replace them for free and they arrived the next day great service also arrived in one piece ,I must mention the first lot of tiles had plenty of fragile tape on the box as did the replacement ones .It is the fault of the courier service that they arrived in that state maybe have a word with the courier service or a lesson in what fragile means ? Thank you Tile warehouse the.”

Helpful Report

Hi Jacqueline! Thank you for your amazing 5-star review! We're sorry to hear about the initial issues with the courier, but we're delighted our team could assist you swiftly with replacements. Your feedback regarding the packaging is appreciated, and we'll certainly take your suggestion to heart. We’re glad the replacement tiles arrived in perfect condition! Don't hesitate to reach out if you need anything else in the future. Warm regards, Team Tile Warehouse

“Great service, great quality tiles that look incredible in place.”

Tile Warehouse 5 star review on 22nd September 2025

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you’re pleased with our service and the quality of our tiles. It’s always great to know that our products are looking incredible in your space! We can’t wait to assist you with your future projects! Warm regards, Team Tile Warehouse

“The service provided by tile warehouse was excellent,great communication and service will definitely use again for our main bathroom , as great on price and choice”

Helpful Report

Hi there! Thank you so much for your excellent 5-star review! We're thrilled to hear that you had a great experience with our service and found our prices and selection to your liking. It's always our aim to provide top-notch support, and your feedback is truly appreciated. We can’t wait to help you with your main bathroom project! Warm regards, Team Tile Warehouse

“Great delivery driver! Found an additional pallet as the one with my tile adhesive on broke, really helpful and pleasant, adhesive arrived in good condition even with the pallet issue, wrapped in protective plastic and exactly when stated. I’ve found the adhesive a dream to work with as a first time DIY floor tiler, really easy to mix, stays usable for ages and great to work with, delivery was really quick and I thought the price very reasonable”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that our delivery driver was helpful and that your adhesive arrived in great condition despite the pallet issue. It's fantastic to know that you're enjoying your DIY tiling experience with our adhesive! We're here for you whenever you need assistance with your projects. Warm regards, Team Tile Warehouse

“Great service”

Helpful Report

Hi Natasha! Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we truly appreciate your kind words! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great fast delivery and wonderful tiles.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our fast delivery and wonderful tiles. Your satisfaction means the world to us, and we appreciate your kind words! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Order delivered on time. I was kept informed of delivery. Tiles are being fitted, happy with purchase. Would use again. I also ordered samples prior to ordering - delivered within 48 hours.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that your order was delivered on time and that you found the sample service quick and efficient. It’s great to know you're happy with your purchase and the fitting process! We can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“High quality porcelain tiles supplied and delivered at a time of my choosing. Excellent customer service. I am a returning customer - highly recommended”

Helpful Report

Hi Bryn! Thank you so much for your wonderful 5-star review! We’re delighted to hear that you received high-quality porcelain tiles and enjoyed excellent customer service. It’s always a pleasure to welcome back returning customers like you! We look forward to seeing you again soon! Warm regards, Team Tile Warehouse

“Order exactly as expected, and delivered on time. Thank you!”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that your order was exactly as expected and delivered on time. Your satisfaction is our priority, and we appreciate your support! We look forward to serving you again soon! Best wishes, Team Tile Warehouse

“Was exactly the tile I was looking for, paid for next day delivery, received exactly that. Customer service were fantastic as my property is difficult to find. They helped every step of the way. Thanks again.”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're thrilled that you found the perfect tile and that our next day delivery met your expectations. It's great to hear our customer service team was able to assist you along the way. Your feedback means a lot to us! Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,849 reviews