Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,010 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Good quality tiles, price was reasonable and delivery was quick and exactly when promised. Would highly recommend and would be more than happy to use them again.”

Helpful Report

Hi Sheridan! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you experienced excellent service and found our tiles to be of good quality at a reasonable price. It's great to know that the delivery met your expectations! Your recommendation truly means a lot to us. We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Good quality tiles and great customer service.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our tiles to be of good quality and that our customer service made a positive impression. Your feedback is greatly appreciated and motivates us to keep providing the best for our customers! If you ever need assistance, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“The Tile Warehouse was first class helping me with how many tiles I needed and the tiles are just what I was looking for. The delivery man how ever was awful not very helpful at all, because the tiles came on a pallet it wouldn’t fit through the shed door so he just left it in front of the door!!! When I asked him to move it so I could close the door he said my job is to just deliver the tiles not to put them where you want them, I’m approaching 80 and I had to get somebody to take the tiles off the pallet so I could close the shed door. I wasn’t impressed with him at all, I’d suggest changing your delivery firm.”

Helpful Report

Hi there! Thank you for taking the time to leave us a 5-star review! We’re really glad to hear that you found our team helpful in determining how many tiles you needed and that the tiles are just what you were looking for. We sincerely apologize for the delivery experience you encountered. We truly appreciate your feedback regarding the delivery service, and we will certainly take it into consideration. Your satisfaction is our priority, and we want every aspect of your experience to be excellent. Please don’t hesitate to reach out if there’s anything more we can do for you! Warm regards, Team Tile Warehouse

“Top class customer service from oliver”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you received top-class customer service from Oliver. We pride ourselves on our team, and it's wonderful to know that Oliver made a positive impact on your experience. If there's anything else we can assist you with, just let us know! Best wishes, Team Tile Warehouse

“We needed these tiles at short notice and they did it, not only were the tiles great and look great but Dean helped me with ordering them online, ordered late Thursday were with us Monday morning before 9am. Outstanding service, five stars, can't fault anything”

Helpful Report

Hi Karen! Thank you so much for your fantastic 5-star review! We're delighted to hear that we could meet your needs on short notice and that Dean was able to assist you with the ordering process. It’s wonderful to know the tiles arrived quickly and look great! Your kind words about our service truly mean a lot to us. If you need anything else in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Good service”

Helpful Report

Hi Nasreen! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a good experience with our service. Your feedback encourages us to keep delivering the best for our customers! If you need any assistance or have questions in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Tiles were great and the service was great thanks”

Helpful Report

Hi Peter! Thank you so much for your fantastic 5-star review! We're delighted to hear that you were pleased with both our tiles and the service you received. Your support truly means a lot to us! If you need anything else in the future, just let us know. Warm regards, Team Tile Warehouse

“Great choice of tiles particularly the matrix gloss tiles which were great for a bathroom refit.Delivered in tact and on time and at a good price,and look wonderful.”

Helpful Report

Hi Kitt! Thank you so much for your amazing 5-star review! We’re delighted to hear that you loved our matrix gloss tiles for your bathroom refit. It’s great to know that your order arrived safely and on time, and that you found everything to be at a good price. Your satisfaction truly makes our day! If you ever need anything else, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Very pleased with my order the colours were exactly what I wanted and delivery was nice and quick.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that the colours were exactly what you wanted and that your delivery was quick. Your satisfaction is our top priority, and we truly appreciate your feedback! If you need anything else in the future, don't hesitate to reach out. Warm regards, Team Tile Warehouse

“Replaced damaged tiles (in transit) immediately without quibbling. I sent photos to customer service and was offered replacement or refund. The replacements arrived within 2 working days.”

Helpful Report

Hi J! Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with our customer service and timely replacements. Your satisfaction is our top priority, and we truly appreciate your kind words. If you need anything else or have more questions, feel free to reach out anytime! Warm regards, Team Tile Warehouse

“The tiles are exactly as described and how they look in the photo. I’m very happy with them.”

Helpful Report

Hi Emma! Thank you so much for your amazing 5-star review! We’re delighted to hear that the tiles matched your expectations both in description and appearance. Your happiness means everything to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“An excellent service from purchase to delivery.!”

Helpful Report

Hi Sian! Thank you so much for your fantastic 5-star review! We’re so glad to hear that you had an excellent experience from purchase to delivery. Your feedback means a lot to us, and we truly appreciate your support! If you ever need anything, don’t hesitate to reach out. Kind regards, Team Tile Warehouse

“Good communication,fast and honestly solved issues (damaged tiles) by Alexandros Highly recommend!”

Helpful Report

Hi Adam! Thank you so much for your amazing 5-star review! We're delighted to hear that Alexandros was able to assist you effectively and resolve any issues with your tiles. Your recommendation is greatly appreciated! If you need any more help in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Good quality tile. Quick delivery nice service too. Just two break tile does not matter. I will reorder soon.”

Helpful Report

Hi John! Thank you so much for your wonderful 5-star review! We're delighted to hear you found our tiles to be of good quality and that you appreciated our quick delivery and service. We’re sorry to hear about the two break tiles, but we’re glad it didn’t take away from your overall experience. We look forward to serving you again soon! Best wishes, Team Tile Warehouse

“A very smooth experience from ordering to delivery. I was kept informed at every step and order was delivered with great care”

Helpful Report

Hi Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience was smooth and that you appreciated our communication during the process. It's always our goal to provide careful delivery and great service! If you need anything else in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Excellent tiles, very good quality and good price. Have used twice now and will again”

Helpful Report

Hi Lorraine! Thank you so much for your excellent 5-star review! We're delighted to hear that you appreciate the quality and price of our tiles. It's wonderful to know that you've chosen us multiple times, and we can't wait to serve you again in the future! If you ever need assistance, just let us know. Warm regards, Team Tile Warehouse

“Lovely looking tile, vibrant and interesting. Perfect floor size for small bathroom, didn't need so many! Good value, affordable price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear you love the vibrant look of the tiles, and it's great to know they fit perfectly in your small bathroom. We always strive to offer good value and are glad you found them affordable! If you need anything else or have any questions in the future, just let us know. Warm regards, Team Tile Warehouse

“Great choice of tiles. Delivery was prompt. I had to contact them regarding an issue and they dealt with it very quickly.”

Helpful Report

Hi David! Thank you for your fantastic 5-star review! We're so pleased to hear about your positive experience with our tile selection and prompt delivery. It's great to know that we could quickly resolve your issue – we always strive to provide excellent service! If you need any further assistance or have questions in the future, feel free to reach out. Best wishes, Team Tile Warehouse

“Never used this company before but very good I must say and would use them again.”

Helpful Report

Hi Sue! Thank you so much for your amazing 5-star review! We’re delighted to hear that you had a great experience with us and that you would choose Tile Warehouse again. Your satisfaction means everything to us! If you need any assistance or have questions in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Small order of tiles, delivery was prompt and convenient and everything arrived in good condition”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We’re so glad to hear that your delivery was prompt and that everything arrived in great condition. It’s always our aim to provide a convenient and smooth experience for our customers! If you ever need anything else, just reach out! Best wishes, Team Tile Warehouse

Tile Warehouse is rated 4.6 based on 1,010 reviews