Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,806 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tiles are exactly as described and how they look in the photo. I’m very happy with them.”

Helpful Report

Hi Emma! Thank you so much for your amazing 5-star review! We’re delighted to hear that the tiles matched your expectations both in description and appearance. Your happiness means everything to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“An excellent service from purchase to delivery.!”

Helpful Report

Hi Sian! Thank you so much for your fantastic 5-star review! We’re so glad to hear that you had an excellent experience from purchase to delivery. Your feedback means a lot to us, and we truly appreciate your support! If you ever need anything, don’t hesitate to reach out. Kind regards, Team Tile Warehouse

“Good communication,fast and honestly solved issues (damaged tiles) by Alexandros Highly recommend!”

Helpful Report

Hi Adam! Thank you so much for your amazing 5-star review! We're delighted to hear that Alexandros was able to assist you effectively and resolve any issues with your tiles. Your recommendation is greatly appreciated! If you need any more help in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Great prices and prompt delivery”

Helpful Report

Hi Mark! Thank you for your lovely 4-star review! We're delighted to hear that you found our prices great and that your delivery was prompt. Your feedback is very much appreciated, and we hope to get that 5-star review from you next time! If there's anything else you need, don't hesitate to reach out. Best wishes, Team Tile Warehouse

“Good quality tile. Quick delivery nice service too. Just two break tile does not matter. I will reorder soon.”

Helpful Report

Hi John! Thank you so much for your wonderful 5-star review! We're delighted to hear you found our tiles to be of good quality and that you appreciated our quick delivery and service. We’re sorry to hear about the two break tiles, but we’re glad it didn’t take away from your overall experience. We look forward to serving you again soon! Best wishes, Team Tile Warehouse

“A very smooth experience from ordering to delivery. I was kept informed at every step and order was delivered with great care”

Helpful Report

Hi Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience was smooth and that you appreciated our communication during the process. It's always our goal to provide careful delivery and great service! If you need anything else in the future, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Excellent tiles, very good quality and good price. Have used twice now and will again”

Helpful Report

Hi Lorraine! Thank you so much for your excellent 5-star review! We're delighted to hear that you appreciate the quality and price of our tiles. It's wonderful to know that you've chosen us multiple times, and we can't wait to serve you again in the future! If you ever need assistance, just let us know. Warm regards, Team Tile Warehouse

“Lovely looking tile, vibrant and interesting. Perfect floor size for small bathroom, didn't need so many! Good value, affordable price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear you love the vibrant look of the tiles, and it's great to know they fit perfectly in your small bathroom. We always strive to offer good value and are glad you found them affordable! If you need anything else or have any questions in the future, just let us know. Warm regards, Team Tile Warehouse

“Great choice of tiles. Delivery was prompt. I had to contact them regarding an issue and they dealt with it very quickly.”

Helpful Report

Hi David! Thank you for your fantastic 5-star review! We're so pleased to hear about your positive experience with our tile selection and prompt delivery. It's great to know that we could quickly resolve your issue – we always strive to provide excellent service! If you need any further assistance or have questions in the future, feel free to reach out. Best wishes, Team Tile Warehouse

“Never used this company before but very good I must say and would use them again.”

Helpful Report

Hi Sue! Thank you so much for your amazing 5-star review! We’re delighted to hear that you had a great experience with us and that you would choose Tile Warehouse again. Your satisfaction means everything to us! If you need any assistance or have questions in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Small order of tiles, delivery was prompt and convenient and everything arrived in good condition”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We’re so glad to hear that your delivery was prompt and that everything arrived in great condition. It’s always our aim to provide a convenient and smooth experience for our customers! If you ever need anything else, just reach out! Best wishes, Team Tile Warehouse

“Communicated really well”

Helpful Report

Hi Nigit! Thank you for your wonderful 5-star review! We’re so glad to hear that you found our communication to be on point. Keeping our customers informed is a top priority for us, and it’s great to know you experienced that! If you need anything else or have any questions moving forward, we’re here to help. Best wishes, Team Tile Warehouse

“I’ve, bought from Tile Warehouse previously so was confident it would be good. Some, of my tiles arrived broken so I contacted Tile Warehouse and sent photos and video footage. They, responded well within the timeframe and it was sorted out and I’ve got replacement tiles on the way. That, defines a professional company with quality customer service. Well, done Tile Warehouse and especially Alexandros who was a credit to the company. I, would definitely 💯 % recommend Tile Warehouse for great prices, speedy delivery and customer service.”

Helpful Report

Hi Cary! Thank you so much for your glowing 5-star review! We truly appreciate your trust in us, and we’re thrilled to hear that you had a positive experience with our customer service, especially with Alexandros. It’s great to know that we could resolve the issue quickly and keep your project moving forward! Your recommendation means a lot to us, and we’re here for any future needs you may have. Warm wishes, Team Tile Warehouse

“delivery slow”

Helpful Report

Hi there! Thank you for your review and feedback. We appologise for the delay in delivery and understand how important it is to receive your order on time. We're constantly working to improve our processes and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“First class service.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear you experienced first-class service with us. Providing exceptional customer care is what we strive for every day! If you need anything in the future, don't hesitate to reach out. Warm regards, Team Tile Warehouse

“As contained in the above”

Helpful Report

“Great service, great quality - half the price of identical tiles in a local store. My only advice for improvement would be on delivery service, which is quite expensive and only 1 man pallet drop - with my husband and sons being away, and me injuring my foot earlier in the day, this made things tricky transferring from roadside to garden on my own - our tiles were huge!”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you loved the quality of our tiles and found them to be a great deal compared to local stores. We truly appreciate your feedback regarding the delivery service; we understand that it can be a challenge at times. Your insights are invaluable to us, and we’ll certainly take them into consideration for the future. If there's anything else we can do for you, just let us know! Warm regards, Team Tile Warehouse

“Beautiful Tiles..Some smashed from the deliverer and they replaced immediately. Look so nice on the floor.”

Helpful Report

Hi Claire! Thank you so much for your glowing 5-star review! We’re delighted to hear that you love the beautiful tiles and that our team was quick to address the delivery issue. Your satisfaction is our top priority, and we’re thrilled that your floors look so nice! If you need any further assistance, don’t hesitate to reach out. Warm wishes, Team Tile Warehouse

“Delivered tiles in good time, excellent quality - very happy - thank you!”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that your tiles were delivered promptly and that you found their quality to be excellent. Your satisfaction is our priority, and we truly appreciate your feedback! If you ever need assistance in the future, don’t hesitate to reach out. Warm regards, Team Tile Warehouse

“Super helpful and accommodating”

Helpful Report

Hi Michaela! Thank you for your fantastic 5-star review! We're delighted to hear that you found our team super helpful and accommodating. Your kind words inspire us to keep providing the best service possible! If you ever need assistance in the future, don't hesitate to reach out. Warm wishes, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,806 reviews