Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,810 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,810 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company”

Helpful Report

Hi Nick, Thank you for your wonderful 5-star review! We're so glad to hear that you think of us as a very good company. Your support means a lot to us! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Unfortunately I cannot upload a photo of my front step and courtyard in flame red quarry tiles. It looks fabulous. I highly recommend this company as in the beginning I ordered just a few tiles to get a near match to the ones I already had (different manufacturer and colour discontinued) but a few were broken. An immediate refund was given. I ordered 6 boxes and not one was broken. Came by courier the next day on a wooden pallet, which my neighbour had. Tiles were also on offer. Thank you so much from a happy customer”

Helpful Report

Hi Geri, Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that your flame red quarry tiles look fabulous in your courtyard. It's great to know that you had a smooth experience with your order and that our team could assist with a quick resolution. Your satisfaction is our priority, and we truly appreciate your kind recommendations! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Very good from start to finish. Good choice of tiles online, at fair prices. Delivered within the time expected, and we're very helpful when I rang to check on delivery. A first class service.”

Helpful Report

Hi David, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our selection of tiles to be great, and that our team was helpful in making your experience smooth. Your satisfaction is our priority, and it’s fantastic to know we met your expectations! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great tiles and great service at a great price. Thanks”

Tile Warehouse 5 star review on 25th May 2025

Helpful Report

Hi Mark, Thank you for your wonderful 5-star review! We're so glad to hear that you found our tiles and service to be great. Your support means a lot to us! Looking forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Tiles were packaged well and delivery was quick. Very impressed.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're so glad to hear that you were impressed with the packaging and the quick delivery. Your satisfaction is our priority, and we can't wait to help you again in the future! Warm regards, Team Tile Warehouse

“I didn't think twice about ordering from Tile Warehouse again. Great produce and realy helpful customer services team.”

Helpful Report

Hi Sandra, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our products great and our customer service team helpful. It's always our goal to provide excellent service and top-notch products! We look forward to assisting you again soon! Warm regards, Team Tile Warehouse

“Excellent service and prompt delivery of samples. Communication is faultless.”

Helpful Report

Hi Deborah, Thank you so much for your excellent 5-star review! We're thrilled to hear that you received prompt delivery of samples and that our communication met your expectations. Your kind words inspire us to keep up the great work! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Good service.”

Helpful Report

Hi Susan, Thank you so much for your wonderful 5-star review! We're delighted to hear that you received good service. Your support means a lot to us! Looking forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“Good choice, delivery happened without issue.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so pleased to hear that your delivery went smoothly. It's always great to know our customers are happy with their experience. If you need any assistance in the future, feel free to reach out! Best wishes, Team Tile Warehouse

“Quick and easy order sytem, dleivery prompt, prodcuts great. Happy customer”

Helpful Report

Hi Tom! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our ordering system quick and easy, and that your delivery was prompt. It’s great to know you’re happy with your products! If you need anything else in the future, don’t hesitate to reach out. We’re always here to help! Best wishes, Team Tile Warehouse

“Very highly recommended !!!!! Efficiency, punctuality and high quality. Excellent customer service. The tiles look amazing. I can't wait to see then on the barbecue patio.”

Helpful Report

Hi there! Thank you for your glowing 5-star review! We’re delighted to hear that you enjoyed our efficiency, punctuality, and customer service. It's fantastic to know that the tiles have made such a great impression on you! We can't wait to see how they enhance your barbecue patio. If you need any further assistance, feel free to reach out anytime! Warm wishes, Team Tile Warehouse

“I ordered some quarry tiles , unfortunately some were damaged in transit , I emailed the tile warehouse and they could not have been more helpful in resolving the problem, I received some more tiles and a few extra for the inconvenience. The customer service is brilliant and the tiles were top quality, thank you tile warehouse 😎👍”

Helpful Report

Hi John! Thank you so much for your incredible 5-star review! We’re thrilled to hear that our team was able to assist you promptly and that you received quality tiles. Your kind words about our customer service mean the world to us! If there’s anything else we can help you with in the future, please don’t hesitate to get in touch. Warm regards, Team Tile Warehouse

“Great to be able to get samples first. Speedy delivery. Good quality. In the end, I chose another supplier with tile colour closer to my needs.”

Helpful Report

Hi there! Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated the ability to get samples and that our delivery was speedy! We completely understand that finding the perfect tile color is essential for your project, and we wish you all the best with your choice. If you're ever looking for tiles in the future, we’d love the chance to assist you again. Don't hesitate to reach out! Best, The Tile Warehouse Team

“Would definitely use this company again, excellent quality and service.”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our quality and service to be excellent. It means a lot to us that you would choose to work with us again. If you ever need anything in the future, don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Really helpful and not pushy. Found my new place to buy tiles in future 😊👍🏻”

Helpful Report

Hi Sean! Thank you so much for your amazing 5-star review! We're delighted to hear that you found our team helpful and that you didn't feel any pressure. It's great to know that you've found your new go-to place for tiles! 😊 If you ever need assistance in the future, feel free to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“Happy with the actual tiles but so so irritated with the delivery. I live on a second floor maisonette and am a woman who lives on my own - you would think that delivery would mean to your actual door rather than leaving £300 worth of heavy tiles on a pallet outside the building at the bottom of the 2 flights of stairs and saying “I’ll have to just call a man” when I asked him if he wasn’t going to help me bring them up to my front door. Might be company policy but it’s just ridiculous. Took me nearly 3 hours to get them all up tile by tile and nearly throw my back out in the process.”

Helpful Report

Hi there, Thank you for your feedback. I'm glad to hear that you're happy with the tiles themselves, but I sincerely apologize for the inconvenience you experienced with the delivery. It’s frustrating to hear that our delivery service didn’t meet your expectations. We understand that carrying heavy items can be challenging, we do our best to advise on the type of delivery (Kerbside) that will be recieved. I will certianly raise the comments made by the driver to the third party courier for them to investigate as that doesnt feel like something we'd expect. If there's anything else we can help with, please don’t hesitate to reach out. Best regards, The Tile Warehouse Team

“Excellent service. Good value. Kitchen not built yet so not ready to order tiles but I think we’ll be back”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service excellent and our value great. We completely understand that your kitchen is still in the works, and we look forward to welcoming you back when you're ready to choose your tiles! If you have any questions in the meantime, don’t hesitate to reach out. We’re here to help! Best, Oliver Tile Warehouse Team

“Great quick service.”

Helpful Report

Hi Harry! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service quick and efficient. Your satisfaction means the world to us! If you need anything in the future, just give us a shout. We're always here to assist! Best, Oliver Tile Warehouse Team

“Great price and arrived on time. Would definitely order from here again!”

Helpful Report

Hi Alice! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices great and that your order arrived on time. Your satisfaction means a lot to us, and we can't wait to assist you again in the future! If you need anything, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“Really impressed with delivery and service. A1”

Helpful Report

Hi Rachel! Thank you for your fantastic 5-star review! We're thrilled to hear that you were impressed with our delivery and service. A1 feedback like yours truly motivates our team to keep delivering the best! If you ever need anything in the future, feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,810 reviews