Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,806 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery although quiet expensive delivery charge.”

Helpful Report

Hi Cher, Thank you for your fantastic 5-star review! We're glad to hear that you appreciated our fast delivery. We understand that delivery charges can be a concern, and we truly appreciate your feedback. Your satisfaction is important to us, and we hope to serve you again soon! Warm regards, Team Tile Warehouse

“they are realy nice”

Helpful Report

Hi Michelle, Thank you so much for your lovely 5-star review! We're so glad to hear that you think we’re nice! Your kind words truly brighten our day. Looking forward to seeing you again soon! Warm regards, Team Tile Warehouse

“They were very helpful and I appreciated the help on offer”

Helpful Report

Hi Shirley, Thank you for your wonderful 5-star review! We're so glad to hear that you found our team helpful. Your appreciation means a lot to us, and we’re always here to assist you with whatever you need. Looking forward to seeing you again soon! Warm regards, Team Tile Warehouse

“Brilliant quality product.”

Helpful Report

Hi Troy, Thank you for your brilliant 5-star review! We're so pleased to hear that you found our product to be of such high quality. Your satisfaction is our top priority, and we truly appreciate your support! Looking forward to assisting you again soon! Warm regards, Team Tile Warehouse

“Great , super fast service , even the delivery men were lovely”

Helpful Report

Hi Joe, Thank you so much for your fantastic 5-star review! We're delighted to hear that you experienced super fast service and that our delivery team made a positive impression. Your appreciation means a lot to us! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Excellent service. Delivered timely fashion, no breakages. Would recommend.”

Helpful Report

Hi there, Thank you so much for your excellent 5-star review! We're thrilled to hear that you received timely delivery without any breakages. Your recommendation means a lot to us! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Prompt responses on communication and delivery. However, there are 3 issues: 1.) The colour was a little disappointingly different to the colour expected; although, to be fair, samples are readily offered to overcome those disappointments. And, at the end of the day, they look fine fitted! 2.) All tile edges were RAW whereas I should have 'SPECIFIED' 1 'BULLNOSED' finished edge! Again, they're stuck down now so they'll have to do! Perhaps they may have queried that 'NEED'! 3.) Upon receipt of the 2 boxes, which appeared OK, it wasn't until in use that several tiles were either chipped or broken; these were from the FULL box not the PART box. However, as is usually the case, part tiles/cut tiles are usually needed so, again, not really a problem. Would I use them again, YES but arrange a sample beforehand!”

Helpful Report

Hi David, Thank you for your thoughtful 4-star review! We truly appreciate your feedback on the colour discrepancies, and we’re glad to hear the tiles look fine once fitted. We also value your input regarding the unfinished edges and potential queries on specifications; your comments will help us improve our communication. We're sorry to hear about the chips found after receipt. Your willingness to work with the situation is appreciated! We look forward to assisting you again, and we agree that arranging a sample beforehand is a great idea! Warm regards, Team Tile Warehouse

“Well delivery service Proper information provided”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that you were satisfied with our delivery service and found the information provided helpful. Your feedback is greatly appreciated and encourages us to continue doing our best! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Excellent service only needed 2 tiles. They arrived properly and very well packed. Perfect match broken sil tiles”

Helpful Report

Hi Fran, Thank you so much for your excellent 5-star review! We're delighted to hear that your tiles arrived well-packed and matched perfectly. Your satisfaction is our top priority, and we appreciate your kind words! Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Superb from start to finish. Even though mine was a very small order it was a first class service. Thank you”

Helpful Report

Hi Julie, Thank you so much for your superb 5-star review! We're delighted to hear that you received first-class service, even with a smaller order. Your satisfaction is our top priority, and it means a lot to us to know we could assist you so well. We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Services was excellent”

Helpful Report

Hi John, Thank you so much for your excellent 5-star review! We're thrilled to hear that you experienced excellent service. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark! Can't wait to see you again soon! Warm regards, Team Tile Warehouse

“Very pleased with the prompt service and quality of the tiles, will definitely order again soon.”

Helpful Report

Hi Caroline, Thank you so much for your fantastic 5-star review! We're delighted to hear that you are pleased with our prompt service and the quality of our tiles. Your satisfaction is our top priority, and we look forward to assisting you with your next order soon! Warm regards, Team Tile Warehouse

“Such a good price, I bought them for the price but when they arrived I was so impressed with how thick and good quality they were. So now I have done the hallway and started the living room, hence the 60 more. Delivery guy was so helpful. Called ahead and turned up when he said he would, very friendly. Would like to add photos but it won't let me.”

Helpful Report

Hi Alexandra, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were so impressed with the quality of the tiles and that our delivery service exceeded your expectations. It's fantastic to know that you've started on your living room as well! We would love to see the photos, so if you’re able to share them later, that would be great! Warm regards, Team Tile Warehouse

“Great service from order to delivery.”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that you had great service from order to delivery. Your satisfaction is our priority, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Good communication. Good value. Good product.”

Helpful Report

Hi Steven, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you appreciated our communication, value, and product quality. Your satisfaction is our top priority, and we look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“It was a lovely colour. Happy with it .”

Tile Warehouse 4 star review on 17th June 2025

Helpful Report

Hi there, Thank you for your lovely 4-star review! We're so glad to hear that you’re happy with the beautiful color. It’s always wonderful to know our tiles bring joy to our customers. We look forward to serving you again! Warm regards, Team Tile Warehouse

“Easy ordering and speedy delivery! Files not yet unpacked but I'm sure they will be great! Good prices too, what's not to love?”

Helpful Report

Hi Susan, Thank you for your wonderful 5-star review! We’re so glad to hear that you found the ordering process easy and that your delivery was speedy. We hope you love the tiles once unpacked—they're a great choice! It's fantastic to know you appreciate our prices too. We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Wry friendly and helpful”

Helpful Report

Hi Judith, Thank you for your wonderful 5-star review! We're so glad to hear that you found our team friendly and helpful. Your satisfaction is our top priority, and it's great to know we made a positive impression! We look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Very helpful and good quality. Well done”

Helpful Report

Hi Dennis, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service helpful and our products to be of great quality. Your kind words mean a lot to us! Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“An easy & pleasant transaction. Quick delivery & good communication.I would happily recommend.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're so glad to hear that your transaction was easy and pleasant, and that you appreciated our quick delivery and communication. Your recommendation means a lot to us! Looking forward to serving you again in the future! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,806 reviews