Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 1,105 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 1,105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very swift delivery and well packaged. Thanks!”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our quick and efficient delivery service.

“Happy that when there was a problem they sorted it”

Helpful Report

Hi Christine! Thank you for your stellar 5-star review! We’re so glad to hear that when a problem arose, our team was able to sort it out for you. Your satisfaction is what we strive for, and it’s great to see that reflected in your experience. If there's anything more we can assist you with or if you have any further questions, please feel free to reach out. We look forward to helping you again in the future! Best regards, Roger Tile Warehouse Team

“Quick to despatch samples but tiles that are supposed to be white (Arlington White) are beige. Disappointing.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that you were not 100% happy with the sample tile you received from ourselves. As a company we always advise on ordering a sample, as this will give you a true feeling of the tile. Again I am sorry that on this occasion the sample did not match your needs.

“Ordered a sample which arrived very quickly. The problem happened when I tried to place an order for the tiles I wanted. Tried four times in total using two different cards and Paypal. Finally gave up.”

Helpful Report

David, thank you so much for your feedback. We are glad to hear that the sample arrived quickly but must apologise for the issue you had placing your order. We understand that's been resolved now and you've placed your order which is great news. Apologies again for the inconvenience. Regards, Tile Warehouse

“Very helpful people to deal with, very quick delivery and reasonable prices”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with the service you received from our team. It is also great to hear that your order arrived quickly and was reasonable priced.

“Placed an order in plenty of time for the offer of next day delivery (£40, or £30 if I could wait until next week) as I needed the tiles for a job over the weekend. Received my order confirmation that all was good and yes, delivery would be today. Cushty. Had a bloke wait at the delivery address from 8 this morning to take receipt as the delivery slot given was the usual crappy 0800 to 1800... Then at 1230 I get an e-mail (not a in person call) to tell me my order now wouldn't be with me Saturday (?????) and instead had been prioritised FOR MONDAY. E-mailed back to say that was not what was agreed when I purchased the tiles and to cancel my order. Waste of bloody time and now I have to go and secure the tiles I need from B&Q, which to be fair looking back I should have done in the first place and given this mangy lot a massive shoulder swerve. AVOID.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are truly sorry for the issues you have experienced with your recent order. We are able to see from our system, that one of our managers has contacted you regarding this matter. Once again we are truly sorry for the experience you have had when shopping with us.

“Orded samples and they arrived the next day , great service.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our quick and efficient sample ordering process. I am also happy that your order arrived safe and intact.

“Quick delivery excellent”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are happy to hear that your order arrived quickly and without issue.

“Great product not the cheapest but definitely good value for money , given the quality 👍”

Helpful Report

Thank you for your great review! If you have any questions for us, please do our team a call.

“Ordered a couple of samples for a future project. Really easy to order tiles & samples arrived pretty much next day. Will definitely be back when it comes to buying”

Helpful Report

Thank you for taking the time to leave us a great review! if you have any questions for our team, we would love to hear from you.

“Quick and efficient online order and delivery. Samples were intact.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse We are happy to hear that you were impressed with our quick and efficient online ordering process. We are also happy that your order arrived safe and intact.

“Did not receive”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that you have not received your recent order from ourselves. Please be assured that we will look into this matter for you. In the meantime, if you would like to contact us directly this can be done either via email at customerservice@tilewarehouse.co.uk or via the phone on 0800 138 1668

“Arrived on time great selection of tiles. Professional company to work with”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are happy to hear that you were impressed with our selection of tiles, and that your order arrived on time. If you require any further assistance with your current project or a future project, we can be contacted on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Nothing to complain about. Very happy with goods and service.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. It great to hear that you were very happy with the service provided and the goods received. If you require any assistance with a current or future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Samples came quickly and for free. Because the tiles looked so different than in the picture I strongly recommend you get samples before you order.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our Sample service. If you require any further assistance please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Tile samples arrived promptly and well packaged.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am glad that your recent samples arrived promptly and well packaged. If you require any assistance with a current or future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“On time and carefully dropped off. Would order again if needed.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that your order has arrived on time, and was carefully dropped off without issue. If you require any assistance with a future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“I have never received my order.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. So we can look to resolve your issue, could you please contact us via email at customerservice@tilewarehouse.co.uk . Or if you prefer we can be contacted by phone on 0800 138 1668.

“Ordered a tile sample months ago, it never arrived, money was taken”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent sample purchase with ourselves. So we can look to provide a resolution to this matter could you please, either email into us at customerservice@tilewarehouse.co.uk. Or is you prefer we can be called on 0800 138 1668.

“Ordered samples, arrived very quickly and well packaged. Very impressed,loved the tiles, will definitely order a big batch.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our sample tiles and the quick well packaged delivery service we provide. As a company our aim is to always provide excellent customer service to our customer’s, so it is great to hear that you were happy with the service we provided, and that you will be looking to make a future purchase. If you would like to contact us with any further information, we can be contacted on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

Tile Warehouse is rated 4.6 based on 1,105 reviews