Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,504 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had two orders now, they both came when expected with everything correct and intact. They seem very reliable, would definitely order again if we need to.”

Helpful Report

Hi Amanda! Thank you for your wonderful 5-star review! We’re delighted to hear that both of your orders arrived on time and in perfect condition. Reliability is so important to us, and we’re thrilled to know that you feel confident in ordering from us again. We can’t wait to assist you with your future needs! Warm regards, Team Tile Warehouse

“Fast and professional service. Kind and quick support. Strongly recommended”

Helpful Report

Hi Magdalena! Thank you so much for your wonderful 5-star review! We’re delighted to hear that you appreciated our fast and professional service, along with the kind and quick support. Your strong recommendation means a lot to us! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great choice of tiles, good quality, reasonably priced and fast delivery.”

Tile Warehouse 5 star review on 23rd August 2025

Helpful Report

Hi John! Thank you for your fantastic 5-star review! We’re thrilled that you found our selection of tiles to be great quality and reasonably priced. Fast delivery is always our goal, and we’re so glad to hear that you experienced it! Your support means a lot to us, and we look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“The tiles were better than we expected given the price. Delivered when advised. Great service. Would recommend to anyone.”

Helpful Report

Hi Robert! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our tiles to exceed your expectations, especially considering the price. It's wonderful that you received them right on time and experienced great service from our team. Your recommendation means a lot to us! Best wishes, Team Tile Warehouse

“Good price, fast delivery and great customer service.”

Helpful Report

Hi Steve! Thank you for your fabulous 5-star review! We're so pleased to hear you had a great experience with us, from our pricing to our speedy delivery and customer service. Your satisfaction means the world to us, and we're here to help anytime you need! Best wishes, Team Tile Warehouse

“Everything from the communication to the service, delivery time and the help getting the pallet to the back of the house was fantastic. I would recommend using them. Price was very competitive as well”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a great experience with our communication, service, and delivery. It's wonderful to know that our team could assist you in getting everything where you needed it. Your recommendation means a lot to us, and we're pleased to hear that you found our prices competitive! Looking forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Speedy delivery at a very good price”

Helpful Report

Hi Alan! Thank you for your wonderful 5-star review! We’re delighted to hear that you were pleased with our speedy delivery and great prices. Your satisfaction is our top priority and it’s fantastic to know we hit the mark! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great products and prices.. Ordered in the afternoon and had my delivery next morning ! Great people to deal with as well. Friendly, and extremely helpful.”

Helpful Report

Hi Linda! Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our products and prices to your liking, and that you experienced swift delivery. Our team always strives to be friendly and helpful, so it’s great to know our efforts made a positive impact! We can’t wait to assist you again soon! Warm regards, Team Tile Warehouse

“Good price, timed delivery”

Helpful Report

Hi Arsh! Thank you so much for your fantastic 5-star review! We're really glad to hear that you found our prices to be good and that your delivery was timely. Your satisfaction means the world to us, and we're always here to meet your needs! We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“I had placed an order /delivery selected for 13/8/25. I received an email stating there was a slight delay in my delivery. I did not receive my delivery that day ? so contacted Tile warehouse by email / phone with the delay being with the courier and I would receive delivery 14/8/25 between 2pm- 5pm. I felt some concern and contacted courier direct, who informed me my order would not be delivered. I contacted Oliver & Shreena at Tile warehouse. They were fantastic and understood the consequences of delayed deliveries and contacted the courier. After some back and forth discussion, Oliver managed to have my order delivered within the hour . well done . I would have scored 5* if the courier had not created the delay.”

Helpful Report

Hi Brian! Thank you for your thoughtful 4-star review! We truly appreciate your understanding regarding the delivery delay, and we’re thrilled to hear that Oliver and Shreena could assist you effectively. It’s always our goal to ensure smooth deliveries, and your feedback will help us improve further. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“They are absolutely lovely tiles, can’t complain. The only thing I would mention is some of the sizing can be different. Some packs would measure 599mm, others were 602mm. I spaced them so got around it, just didn’t expect that from a porcelain tile. Needless to say our kitchen look stunning with these in. Would highly recommend for a neutral colour that goes with anything. Thank you”

Helpful Report

Hi Luke! Thank you for your thoughtful 4-star review! We're so pleased to hear that you're loving the tiles and that they are making your kitchen look stunning. We appreciate your feedback regarding the sizing variance; your spacing workaround is a fantastic solution! It’s great to know that these tiles fit perfectly with your desired neutral palette. We truly value your recommendation and hope to see you again soon! Warm regards, Team Tile Warehouse

“Reqwuested samples on-line - despatched quickly, arrived packaged appropriately - team called me two days later to make sure I was happy with my order and to see if they could offer further assistance”

Helpful Report

Hi Nicola! Thank you for your amazing 5-star review! We're delighted to hear that your samples were dispatched quickly and arrived well-packaged. It's wonderful to know our team followed up to ensure your satisfaction and offer further assistance. Your happiness is our top priority! We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Great value tile and delivered promptly”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you found great value in our tiles and that your delivery was prompt. Your satisfaction means a lot to us, and we’re here to help with any future projects you might have! Best wishes, Team Tile Warehouse

“Tiles are lovely, but they arrived on a pallet, poorly wrapped and a third of them chipped or broken in half. Tile Warehouse replaced them FOC and although better packed, even these were chipped in places. Luckily we have enough to get the job done. A couple of stars dropped for this”

Helpful Report

Hi Louise, Thank you for taking the time to share your thoughts on your recent experience. We're glad to hear you love the tiles, but we sincerely apologise for the packaging issues that led to some damage. Your feedback is valuable and highlights areas where we can improve our shipping processes to ensure all tiles arrive in perfect condition. We're glad that our team was able to replace the damaged ones for you, and we appreciate your understanding in this matter. Please feel free to reach out if you have any further concerns or need assistance. Warm regards, Team Tile Warehouse

“Only half the order arrived (6 tiles) Called them and they apologised and sent the rest the next day. That's customer service. No if' or buts, just done. Nice tiles at an excellent price.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re so glad to hear that you had a positive experience with our customer service. It’s our priority to make things right for our customers swiftly! We appreciate your kind words about our tiles and pricing. We can’t wait to have you shop with us again! Warm regards, Team Tile Warehouse

“Brilliant service form start to finish”

Helpful Report

Hi Lee! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced brilliant service from start to finish. Our team strives to provide the best support to all our customers, and it's fantastic to know we met your expectations. We truly appreciate your kind words and look forward to helping you with any future projects! Warm regards, Team Tile Warehouse

“Unfortunately you are asking me to review tiles that I am yet to received. However I can review the service we ordered these tiles with a delivery date of 11th August we are still waiting. When I contacted you said a knew lot would be sent. I received an email today saying there where delivered but nowhere in sight and the response to customer service is too long”

Helpful Report

“Fantastic service, delivery was on time, and the delivery was as requested. Thanks so much for the service.”

Helpful Report

Hi Roy! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a fantastic experience with our service and on-time delivery. It’s our goal to make the process as smooth as possible for our customers, and your feedback really makes our day. Thanks again for choosing us, and we look forward to serving you in the future! Warm regards, Team Tile Warehouse

“Driver was unable to make my delivery as there was a road closed with a perfectly acceptable diversion in place but refused to deliver so I had to meet the driver & collect my tiles from him & Tile Warehouse have refused to refund the delivery charge.”

Helpful Report

Hi there, I’m sorry to hear about the difficulties you faced with your recent delivery. It’s disappointing when logistics don’t go as planned, and I understand your frustration in meeting the driver yourself. We strive to provide a seamless experience, and we regret that this was not the case for you. Thank you for your understanding, and we appreciate your feedback as we continue to improve our service. Warm regards, Team Tile Warehouse

“Great service, with delivery and product. Looks amazing”

Helpful Report

Hi Wendy! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you loved the service and are pleased with the product. It’s fantastic to know that the tiles are looking amazing in your space! We truly appreciate your feedback and look forward to serving you again in the future. Warm wishes, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,504 reviews