Tigerlily Training Reviews

Name: Tigerlily Training
Address: Unit 2, Danworth Farm, Cuckfield Road, Hurstpierpoint, Unit 2, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex
Rating: 4.87

4.9 Rating 14,668 Reviews

99 %

of reviewers recommend Tigerlily Training

4.9

Based on 14,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tigerlily Training:

First Aid and workplace training for individuals and businesses across the UK

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Tigerlily Training 5 star review on 18th July 2025

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Tigerlily Training 5 star review on 5th July 2025

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Tigerlily Training 5 star review on 21st June 2025

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Tigerlily Training 5 star review on 20th June 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Training day was well delivered and comprehensive. Overall it was a good course of study. However there were several online issues beforehand. The course was advertised at £20 cheaper than I was charged; and we discovered on the day that participants had all paid different amounts. My name was not on the list when I arrived at the training day, and it did not get corrected to my full name on the certificate after I sent an email requesting this (before it was issued). I couldn’t update my account info online myself. There are some inconsistencies in the online vs in person training info, especially with regards to pictures used online. The big green button inviting students to test their knowledge diverts away from the pages intended to further deepen their knowledge before taking the quiz; which is not helpful. It took me several chapters to realise I should not press that button first, which is pretty anti-intuitive.”

Helpful Report

Posted 7 years ago

Hi Rebecca thank you for your feedback. We experienced some technical issues with our e-learning during recent essential updates - fortunately these were resolved very quickly. To meet guidelines and deliver a high standard of training our course is clearly split into two different 6 hour training sessions. Therefore learners will find the e-learning covers areas of first aid not covered in the practical day.

Posted 7 years ago

“The training was fantastic, albeit I’ve been contacted to write this about training that I did 3 years ago, but the office side of things is dire. They couldn’t even send me a certificate with the correct spelling on - chocking instead of choking which made it look like it was a joke/false certificate. Extremely unprofessional.”

Helpful Report

Posted 7 years ago

Hello and thank you for taking the time to review our service. Unfortunately, we did received a batch of certificates with Chocking instead of Choking. I'm pleased to say that our learners where quick to identify this error and new certificates issued.

Posted 7 years ago

“I haven't purchased any training since 2016. The training I had them was good.”

Helpful Report

Posted 7 years ago

“The booklet given for reference in many ways bears no resemblance to the online training which was very disappointing.”

Helpful Report

Posted 7 years ago

Hi Marc Thank you for your feedback. The photos and content in our e-learning are in most cases the same as the ones used in our own Tigerlily Paediatric First Aid Manual. I can only assume that perhaps the trainer gave out a generic Qualsafe book instead of ours. I will certainly look into this.

Posted 7 years ago

“The actual training on the day was excellent. Unfortunately I wasn't contacted to undertake the refresher course that I signed up for. I chased it up but no one got back to me. It should have been last July I believe.”

Helpful Report

Posted 7 years ago

Hi Karen I'm sorry to hear you didn't receive the refresher. This is emailed out automatically, please call us on 0300 3020 999 as the email may have found its way into your spam folder.

Posted 7 years ago

“I really enjoyed my course, the instructor was efficient and well informed however one massive thing let the online side of things down, you have 2 weeks to complete the online work but there are NO reminders, I completed 75% of the online work then did the workshop and forgot about the online side of things, with no reminder that you have a week or a day to complete it (for example) I never did and now have to repeat the entire 2 day course, I appreciate this may be my responsibility but something as simple as an automatic message would solve this problem very quickly.”

Helpful Report

Posted 7 years ago

Hi Stephen thank you for your constructive feedback. We are in the process of updating our e-learning and as part of these updates learners will receive email progress reports. Please call our office and speak to Tom 0300 3020 999 to discuss your options.

Posted 7 years ago

Tigerlily Training is rated 4.9 based on 14,668 reviews