Tigerlily Training Reviews

Name: Tigerlily Training
Address: Unit 2, Danworth Farm, Cuckfield Road, Hurstpierpoint, Unit 2, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex
Rating: 4.86

4.9 Rating 11,155 Reviews

99 %

of reviewers recommend Tigerlily Training

4.9

Based on 11,155 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tigerlily Training:

First Aid and workplace training for individuals and businesses across the UK

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Tigerlily Training 5 star review on 29th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoyed the course, but the online part was a bit confused. It would be better if the online part can be avoided.”

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Posted 5 years ago

“The training was good and I enjoyed learning the different positions such as CPR and using abdominal thrusts and backblows on baby and children and I'll know what to do when In the near future”

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Posted 5 years ago

“the e learning part was a bit too long with no videos to help with learning”

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Posted 5 years ago

“short and easy to use online, good descriptive explanations before the test”

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Posted 5 years ago

“The online training part is far to long”

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Posted 5 years ago

“I found the course very interesting and very useful. I have learnt a lot about first aid and now i feel more confident for the future.”

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Posted 5 years ago

“does the job thank you”

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Posted 5 years ago

“Training was sufficient but this review request is two years late ! Nuff said .”

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Posted 5 years ago

“Good training session but I would like to have more practical exercises.”

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Posted 5 years ago

“Training day was well delivered and comprehensive. Overall it was a good course of study. However there were several online issues beforehand. The course was advertised at £20 cheaper than I was charged; and we discovered on the day that participants had all paid different amounts. My name was not on the list when I arrived at the training day, and it did not get corrected to my full name on the certificate after I sent an email requesting this (before it was issued). I couldn’t update my account info online myself. There are some inconsistencies in the online vs in person training info, especially with regards to pictures used online. The big green button inviting students to test their knowledge diverts away from the pages intended to further deepen their knowledge before taking the quiz; which is not helpful. It took me several chapters to realise I should not press that button first, which is pretty anti-intuitive.”

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Posted 5 years ago

Hi Rebecca thank you for your feedback. We experienced some technical issues with our e-learning during recent essential updates - fortunately these were resolved very quickly. To meet guidelines and deliver a high standard of training our course is clearly split into two different 6 hour training sessions. Therefore learners will find the e-learning covers areas of first aid not covered in the practical day.

Posted 5 years ago

“The training was fantastic, albeit I’ve been contacted to write this about training that I did 3 years ago, but the office side of things is dire. They couldn’t even send me a certificate with the correct spelling on - chocking instead of choking which made it look like it was a joke/false certificate. Extremely unprofessional.”

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Posted 5 years ago

Hello and thank you for taking the time to review our service. Unfortunately, we did received a batch of certificates with Chocking instead of Choking. I'm pleased to say that our learners where quick to identify this error and new certificates issued.

Posted 5 years ago

“I haven't purchased any training since 2016. The training I had them was good.”

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Posted 5 years ago

“The booklet given for reference in many ways bears no resemblance to the online training which was very disappointing.”

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Posted 5 years ago

Hi Marc Thank you for your feedback. The photos and content in our e-learning are in most cases the same as the ones used in our own Tigerlily Paediatric First Aid Manual. I can only assume that perhaps the trainer gave out a generic Qualsafe book instead of ours. I will certainly look into this.

Posted 5 years ago

“The actual training on the day was excellent. Unfortunately I wasn't contacted to undertake the refresher course that I signed up for. I chased it up but no one got back to me. It should have been last July I believe.”

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Posted 5 years ago

Hi Karen I'm sorry to hear you didn't receive the refresher. This is emailed out automatically, please call us on 0300 3020 999 as the email may have found its way into your spam folder.

Posted 5 years ago

“I really enjoyed my course, the instructor was efficient and well informed however one massive thing let the online side of things down, you have 2 weeks to complete the online work but there are NO reminders, I completed 75% of the online work then did the workshop and forgot about the online side of things, with no reminder that you have a week or a day to complete it (for example) I never did and now have to repeat the entire 2 day course, I appreciate this may be my responsibility but something as simple as an automatic message would solve this problem very quickly.”

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Posted 5 years ago

Hi Stephen thank you for your constructive feedback. We are in the process of updating our e-learning and as part of these updates learners will receive email progress reports. Please call our office and speak to Tom 0300 3020 999 to discuss your options.

Posted 5 years ago

Tigerlily Training is rated 4.9 based on 11,155 reviews