Training day was well delivered and comprehensive. Overall it was a good course of study. However there were several online issues beforehand. The course was advertised at £20 cheaper than I was charged; and we discovered on the day that participants had all paid different amounts. My name was not on the list when I arrived at the training day, and it did not get corrected to my full name on the certificate after I sent an email requesting this (before it was issued). I couldn’t update my account info online myself. There are some inconsistencies in the online vs in person training info, especially with regards to pictures used online. The big green button inviting students to test their knowledge diverts away from the pages intended to further deepen their knowledge before taking the quiz; which is not helpful. It took me several chapters to realise I should not press that button first, which is pretty anti-intuitive.