Tigerlily Training Reviews

Name: Tigerlily Training
Address: Unit 2, Danworth Farm, Cuckfield Road, Hurstpierpoint, Unit 2, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex
Rating: 4.88

4.9 Rating 21,602 Reviews

100 %

of reviewers recommend Tigerlily Training

4.9

Based on 21,602 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tigerlily Training:

First Aid and workplace training for individuals and businesses across the UK

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Tigerlily Training 5 star review on 5th July 2026

Dean Hall

Tigerlily Training 5 star review on 8th April 2026

"Fatma Dursun"

Tigerlily Training 5 star review on 14th March 2026

Sarah Taylor

Tigerlily Training 5 star review on 7th March 2026

Athuman Badi Abdulrahmani

Tigerlily Training 5 star review on 1st March 2026

Katarzyna Tarnopolska

Tigerlily Training 5 star review on 28th February 2026

Sharon Rea

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Instructor came an hour late - we didn’t have any contact whether any one was coming or not. It was unprofessional and would not recommend.”

Helpful Report

Posted 2 weeks ago

“way too long took over 2 hrs just to finish”

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Posted 1 month ago

“you can only view the content once, and the content is hardly informative, so there is hardly a meaningful learning experience here. some pages are absolutely useless and serve no purpose other than to waste your time. the online course is not eductional and you will most likely not learn anything, and more likely serves as a minimum requirement that everyone has to complete in order to be fully awarded, however as with many minimum requirements, there is also a minimum amount of effort put into it, so the consumer gets the short end of the stick due to lazy providers.”

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Posted 1 month ago

“I can not tell whether the training I recieved was inaccurate (I think this is unliekly as I found James to be very useful) or that the questions given in the test are really lacking the approriate context needed to be able to make the decisions that you need to select to pass the test. I hope that in the future Tiger lilly may add questions that have somemore situational context so the test can be a more approriate meaure of someones understanding of first aid situations and emergencies rather than purely testing the memory of some facts.”

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Posted 4 months ago

“Excellent trainers thank you”

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Posted 4 months ago

“I feel that i was profiled an the questions were a set up. The two black students wee given questions that the trainer could not answer. I fell that there should be more trainers of colour.”

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Posted 5 months ago

“A really poor course, except for heroic efforts of Michelle and Peter, the trainers, who had to battle lots of problems with the venue and Tigerlily's (lack of) organisation. A list of issues: toilets uncleaned, no toilet paper or soap; trainers unaware that Tigerlily had changed room booking, so we had to change rooms and move equipment, which made start time 45 minutes late; no tea/coffee provided (I paid for whole group for it to be provided); rooms we moved to were too small for the practical aspects of the course (CPR etc), too hot and very grotty - tubs to catch rainwater and wallpaper peeling; presenters' powerpoint presentation had multiple spelling and grammar mistakes - at one point, even the trainers didn't understand a slide; no handbook or handouts provided - every first aid course I've ever been on in last 30 years has given a handbook. All in all, very poor quality provision all round. Tigerlily are responsible for the venue booking - this one was inadequate. I would like to discuss having a partial refund of the cost of the five places I paid for today: it really was not good quality.”

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Posted 10 months ago

“long winded, lacklustre, the online system is not streamlined.”

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Posted 1 year ago

Thank you for your feedback regarding your experience with Tigerlily Training. We're sorry to hear that you found our content long-winded and lacked the streamlining you were hoping for. Your insights are invaluable to us as we continuously work to improve our online system. Many thanks, Tigerlily Training

Posted 1 year ago

“information is good but the the site/is slow and keeps freezing and not letting me log back in iv spent more time trying to sign back in than probably on the course which is quite frustrating when iv allotted certain amount of time to do this.”

Helpful Report

Posted 1 year ago

Dear reviewer, Thank you for your feedback regarding your experience with our site. We truly appreciate you taking the time to share your thoughts. Your comments have been passed on to our quality and compliance team for review. Thank you for your patience and understanding as we strive to enhance our service. Many thanks, Tigerlily Training

Posted 1 year ago

“the timer is too long”

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Posted 1 year ago

“This courses has been interesting and I have learnt a lot over this part of the courses”

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Posted 1 year ago

“If you need only a paper to proof your First Aid, then OK. If you want to learn and practice how to help a victim and safe her/his life, definitely not choose this course. Very much in rush, in a group of 20 people there is no chance and time to be involved. Presentation was in 150miles speed. If you are not native speaker, then you won't understand. I will not choose this course ever again. If I knew how it works here, I would rather to pay triple price for Red Cross First Aid Pediatric course. Was a big mistake to pay less and expect same/similar service.”

Helpful Report

Posted 1 year ago

“Would not use again. One of my staff members developed a tummy bug and therefore could not attend the "Hands on " part of the training, despite completing the on-line part. In the childcare industry, staff are often sick for obvious reasons and im sure that no one attending the training would want to give CPR after she had! Very disappointing customer service. I appreciate their cancellation policy, but this was not a cancellation. They didn't even offer a partial discount to rebook her on the training. Yes Tigerlily are fairly "cheap" when it comes to Pediatric First Aid, which is why i used them. However, other training providers i have used are alot mre understanding when candidates are sick/contagious. You may may more else where, but thats exactly what i will be doing in future. Its costly enough in the childcare industry when you have to train up so many staff members, so throwing money away is not a good idea. Such a shame.”

Helpful Report

Posted 1 year ago

“So poor communication If anything happen they won’t help. In my circumstances I did not get help I have been told to rebook My training by my trainers I said ok When I ring tigerliliy They said it will be full of cost What is this Help me I have been told by Bobby to ring Lucy To rebook They don’t communicate properly They make me sit And then they take me out of the course I sign in”

Helpful Report

Posted 2 years ago

“I wish you to do my final assessment again I did it in the first instance I scored 80 % and I don know what I have press that took me back and now they are telling me I failed my assessment”

Helpful Report

Posted 2 years ago

Hi Ayansina, thank you for your feedback. I have reviewed your records and unfortunately the first time you did not reach the 80% pass rate. However I can see that you redid the eLearning and have now passed. Thank you for training with us. Tigerlily Training Team

Posted 2 years ago

“Avoid them at all cost!!! I Booked First Aid Training with them paid straightaway for it following day they have cancelled due a ”system glitch apparently”and still have not received my money back it has been an over 14 days now!!!”

Helpful Report

Posted 2 years ago

Dear reviewer, Thank you so much for taking the time to provide your feedback regarding your experience with Tigerlily Training. We sincerely appreciate your efforts in sharing your concerns with us. Firstly, we want to extend our sincere apologies for the inconvenience caused to you due to the cancellation of your booked First Aid Training. We understand that this must have been frustrating for you, especially considering the delay in receiving your refund. We deeply regret any inconvenience or distress this may have caused. Regarding the "system glitch" that resulted in the cancellation, we are actively investigating the issue to ensure that such incidents do not recur in the future. Your feedback has shed light on a problem that requires immediate attention, and we are working diligently to rectify it. Additionally, we would like to assure you that we are committed to resolving the issue of your refund promptly. We apologize for any delay you have experienced thus far and assure you that we will take immediate action to rectify this situation. Tigerlily Training

Posted 2 years ago

“Training course was run with the pace of a hypoglycemic turtle - it was more of a 6 hour coffee morning.”

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Posted 3 years ago

Hi, Thank you for your feedback. Please can you email hello@tigerlilytraining.co.uk with more details, we will investigate and get back to you. Kind regards, Tigerlily

Posted 3 years ago

“This is tick box training of the lowest order. The videos are timed, so you can't skip them... but you can let them play in the background with the sound turned off whilst you get on with actual work. The 5 (yes - five!) questions that make the final assessment are so obvious I challenge anyone to fail the 'final assessment'. (And you could Google any answer at the same time if you fancied.) Using the "blended model" has enabled my employer to farm this training out into employees' own, unpaid time. Bring back in-person training where you actually learn something new.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave feedback. If you wish to discuss with us further please email: hello@tigerlilytraining.co.uk Kind regards, Tigerlily

Posted 3 years ago

“He was late to start with The trainer was rude, humiliating people and continuously repeating the same thing over and over again, wasting time. The course could have been at least 2 hours shorter”

Helpful Report

Posted 4 years ago

Hi Linda, I'm very sorry to hear you feel this way. We will look into your comments regarding our Trainer as a priority. The course duration itself does have to cover the required content and meet HSE requirements therefore we would be unable to shorten the running time of the course. Kind regards, Tigerlily

Posted 4 years ago

“Hi, I have rated the feedback a 1 i because i still haven't recieved my certificate yet and would like you to send it as i passed it with 80% which is a pass”

Helpful Report

Posted 4 years ago

Hi Rukhsar, Thank you for your feedback. I'm sorry to hear that you haven't received your certificate yet. It will be sent to the person who booked the course. If you have any other questions, please do send an email to: hello@tigerlilytraining.co.uk Kind regards Tigerlily

Posted 4 years ago

Tigerlily Training is rated 4.9 based on 21,602 reviews