Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,650 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 16th April 2025

Yvens Ulysse Jr

Thomas Bird London 5 star review on 10th April 2025

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Thomas Bird London 5 star review on 8th April 2025

Yvens Ulysse Jr

Thomas Bird London 5 star review on 31st March 2025

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158

Anonymous

Anonymous // 01/01/2019

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“Great customer service for my return, from begining to end.”

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Posted 2 years ago

“Great shoes but sadly I did not like the fit and can't return them as I have already worn them. I do have other boots with better fit quality.”

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Posted 2 years ago

Good evening Stanley, sorry about that. Yes, unfortunately in order to get a full refund, we require the boots back in an unworn condition. Sadly once they've been taken outside the soles mark up and we can't resell the boots. That said, I can see from previous email exchanges that this is a very unfortunate situation, so without prejudice, I'd be happy to offer you a one-off special deal to receive a replacement pair of Thomas Bird's of your choice for 50% off. Many thanks, Stuart.

Posted 2 years ago

“Order 44360. Wonderful. Perfect fit. Comfortable shoes. Love all the ways it's elegant style.”

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Posted 2 years ago

“Incredibly fast delivery to Australia. Great shoes. I’ve loved my first pair of Benson whole cuts for years — and now bought two additional pairs.”

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Posted 2 years ago

“I originally ordered a pair of shoes it was 1/2 a size to big. I got it exchanged no questions asked everything was very professional! Shoe is very beautiful and fits just right now. Will be buying more #Thomasbird products”

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Posted 2 years ago

“Quality boots. Outstanding customer service. Fast delivery.”

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Posted 2 years ago

“Excellent product, exactly as described and well made, excellent service & fast delivery”

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Posted 2 years ago

“Amazing quality”

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Posted 2 years ago

“The service was amazing and m very pleased with it”

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Posted 2 years ago

“Very high-quality product. And customer service was ver helpful with any issues”

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Posted 2 years ago

“Very helpful, quality of product as usual, perfect. Will always return as a customer.”

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Posted 2 years ago

“I am a return customer. Wonderful products Great services. Suoerb delivery time. Will certainly be purchasing from Thomas Bird again”

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Posted 2 years ago

“Very fast and accurate service. I received the shoes in a timely fashion.”

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Posted 2 years ago

“Gorgeous shoes and excellent customer service!”

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Posted 2 years ago

“This was my first time purchasing anything from Thomas Bird. I bought a pair of Phoenix Zip Boots in a size 9/US that I loved, but turned out to be too small. I followed their instructions on exchange/returns and exchanged my boots for a size 10/US. I got my new pair in a timely manner and I absolutely love them! They fit perfectly and look great.”

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Posted 2 years ago

“Awesome shoes as always”

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Posted 2 years ago

“Fantastic service. I ordered these shoes and they arrived promptly, but unfortunately, I needed a larger size. I returned them and received a replacement pair promptly after speaking to a very helpful customer service representative.”

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Posted 2 years ago

“Overall very good customer service, the return process is a little bit complicated, also I feel that your email replies take more time that what I expected. I can’t give any feedback about the shoes quality because I didn’t have the opportunity to wear it yet.”

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Posted 2 years ago

“I was concerned about the time it would take for the shoes I ordered to arrive. There was no need. They arrived within days and on time. The shoes themselves are quite frankly beautiful. I really appreciate the obvious craftmanship that went into them. I will buy from Thomas Bird again!”

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Posted 2 years ago

“Initially, I thought my boots didn't fit. I enquired about an exchange and whether it would be better to change the boot style or get a bigger size. Samantha called me to help me make a decision. In the end, I realised the boots fit fine so need to return.”

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Posted 2 years ago

Thomas Bird London is rated 4.9 based on 1,650 reviews