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Thomas Bird London Reviews

4.9 Rating 1,444 Reviews

97 %

of reviewers recommend Thomas Bird London

Company Reviews

Product Reviews

4.9

Based on 1,444 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 9th April 2024

Thomas Bird London 5 star review on 22nd March 2024

Thomas Bird London 5 star review on 4th March 2024

Thomas Bird London 5 star review on 21st February 2024

Thomas Bird London 5 star review on 18th February 2024

Thomas Bird London 5 star review on 18th February 2024

Thomas Bird London 5 star review on 18th February 2024

83

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the shipment was fast, the shoes are good quality and the exchange (due to size) was smooth. The only bad surprise was the substantial custom fee that I had to pay when I got the package (>10% of the total price!)... I wish I would have known beforehand...”

Posted 3 weeks ago

“Eastwood Boot Narrow fitting Goods returned”

Posted 1 month ago

“Been buying shoes for over 5 years from TB , love them Didn’t get all of my order once”

Posted 2 months ago

“Rang customer services on 4 different times no answer , emailed customer service also no reply Poor experience”

Posted 2 months ago

“Beautiful shoe but 9 is a little large on me. I may return but I am afraid that 8 will be too small. I am a US 8 1/2 shoe size. Any thoughts? Joe”

Posted 5 months ago

“I was disappointed in my purchase. They are very stylish and well-made shoes. I was concerned by the condition of the boots when they arrived. I took photos in case I would be held responsible for the marks on the suede. I was assured by one of your staff that this was a normal reaction to suede in shipping. I am returning them because they were too narrow and not comfortable. I am sorry to have to pay $25. to return a product I was dissatisfied with.”

Posted 11 months ago

“Ordering and delivery of the shoes were great. The sizing is quite off. I'm a US11 and ordered a 10 and that was still too big. Communication with the help/support team is non-existent, as I've emailed twice and no one has once returned my inquiry.”

Posted 1 year ago

Good evening. Sorry to hear the sizing wasn't right. I can see from your product review that you were comparing with casual sneakers which unfortunately almost always fit a whole size smaller than stated. It's best to compare sizes with formal dress shoes. In any case we can exchange them for free for you. As for the email correspondence (of lack of!) I've checked our inbox and spam folders and couldn't find anything under your name or order ID. Our email is sales@tblon.com. Samantha and her team are normally very good with replies. Many thanks, Stuart.

Posted 1 year ago

“The service was ok”

Posted 1 year ago

“I left only 3 because I don’t know how things will go”

Posted 1 year ago

“Company and service is top notch.”

Posted 1 year ago

“good shoes classics vg money for value. delivery slip-up let them down so will give a competitor an opportunity”

Posted 2 years ago

“Nice Shoe,but too narrow....”

Posted 2 years ago

“I’ve placed my order from Spain. The parcel took 2 weeks to arrive and had nearly 34€ in customs duties. Something to bear in mind in future ordering outside the UK.”

Posted 3 years ago

“Decent shoes with very poor return and exchange policy and underwhelming customer service. Seems like a good option if you live in London or UK area, if you live in the US or elsewhere then Thomas Bird is not a good option.”

Posted 4 years ago

“Delivery was seamless. Slight defects in workmanship on the shoes, though not worth the hassle of exchanging.”

Posted 4 years ago

“Reply from customer service to inform of dispatch date.”

Posted 4 years ago

“Belt is a nice color and leather. However size is too long. I ordered a 36 and received a 38. In fact it doesn’t even have size specified on it. Had to take to cobbler to get more holes and shortened.”

Posted 4 years ago

“My husband loved the shoe. However there were a few minor imperfections with the shoe. We tried contacting you but it's been hard to reach someone.”

Posted 4 years ago

“This time sadly received one shoe with "in my opinion" defect, hope this not make shoe broke.”

Posted 4 years ago

“Prompt delivery (24 hrs). However item was not as advertised. Prompt reply to email inform about item. Exceptional customer service.”

Posted 4 years ago

Thomas Bird London is rated 4.9 based on 1,444 reviews