Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.85

4.9 Rating 1,442 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,442 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always wear shoes with a size of 41 (with french référence). The thomas bird shoes were too big. Is it possible to send it back for a replacement ?”

Helpful Report

Posted 1 month ago

Good evening, yes of course! We can accept unworn shoes for refund or exchange (free). Please let us know which size you require and I'll pass it on to our customer service team.

Posted 4 weeks ago

“I googled best penny loafers and this company popped up. I usually stick with Ferragamo and Gucci for work shoes but wanted to try something different. I paid additional for 2 day shipping but it took about a week to get the two pairs that I ordered not including the 3 days that they sat at UPS because they required a signature for drop off. Why? The cost of both pairs were a little more than 1/3 the cost of Gucci loafers and they just drop them at the door. All in all the shoe seems to be decent but the color on one pair was a little different than what I expected. I should’ve returned them immediately but my anger fades quickly and who has time to waste waiting a week to see if they actually made it. Not me! Very doubtful that I will support the Bird regime in the future”

Helpful Report

Posted 10 months ago

Sorry to hear UPS tried 3 times and weren't able to reach you. We tend to ship all shoes with a 'signature required' given the value of the items. In future, I'd be more than happy to state on the parcel label that they can be left in a safe place. Sorry to hear the colour of the shoes weren't to your expecations. We try to photograph actual stock in various light conditions to best represent the true tone and colour. I'll review the product with studio images again and check everything is ok as we haven't had any issues with any of the loafers in recent months. Many thanks, Stuart.

Posted 10 months ago

“Boot did not fit. Could not put my foot in. Samantha was just ok in help with returning boot. I wanted FedEx. Instead of future discount refund my shipping cost.”

Helpful Report

Posted 1 year ago

Good evening James, sorry to hear you are dissatisfied with your purchase & return experience with Thomas Bird. We don't offer a free global collections service, but if you wanted to exchange them we offer free collection & re-delivery. Returns for refund are subsidised but cost £30. We typically use DHL for returns as they offer us the most competitve rate. Unfortunately we don't have an account with FedEx so was unable to offer this option.

Posted 1 year ago

“Terrible service. Shoe is clearly used. Has creases on top. The sole is DIRTY. Its is clearly used. Also it runs large. I feel returning the shoe is risky because when I read their return policy I see these are the very reasons they can refuse a return for! They state if they see the shoe has been used, they will not accept the return. BUT YOU SENT ME A USED SHOW IN THE FIRST PLACE!! Will never use Thomas Bird again. What a waste of money!”

Helpful Report

Posted 1 year ago

Good evening Abhishek, I'm really sorry to hear about this. It comes as a surprise as Samantha and her team always inspect every single pair for quality prior to despatch. Clearly something has gone wrong here. The soles in particular should be 100% completely unworn of course. I'm more than happy to personally take this up with you so please reach out me via help@tblon.com. We can arrange a return at our expense for inspection and I'm sure we can find a satisfactory solution. All the best, Stuart

Posted 1 year ago

“The shoes are not red, but an almost black color. The fit is extremely different size wise from another shoe of this brand. Additionally, returns are really hard and took a bit of time, driving and more effort than other brands. For such an expensive shoe I expected a much different product and experience. I would not order from this brand again.”

Helpful Report

Posted 1 year ago

Good morning. I'm sorry to hear that. The review has come through anonymous so I'm not able to investigate this further. We have several colours which are of a reddy nature (oxblood, oxblood patina, conker and chestnut) so perhaps there is some confusion there? With regards returns, we offer a worldwide collection service and the process is relatively straightforward. You can purchase a subsidised returns label online. Please reach out to us and we'll try our best to help you. Many thanks, Stuart.

Posted 1 year ago

“Had to pay to return”

Helpful Report

Posted 1 year ago

Hi Jay, I'm sorry about that. We don't offer a free worldwide returns & collection service unfortunately. That said, I can see that you purchased one of our subsidised Thomas Bird UPS returns labels which costs £25. According to the tracking, they are already on their way back to us. We'll refund you the moment they arrive! Many thanks, Stuart.

Posted 1 year ago

“Great shoes but sadly I did not like the fit and can't return them as I have already worn them. I do have other boots with better fit quality.”

Helpful Report

Posted 1 year ago

Good evening Stanley, sorry about that. Yes, unfortunately in order to get a full refund, we require the boots back in an unworn condition. Sadly once they've been taken outside the soles mark up and we can't resell the boots. That said, I can see from previous email exchanges that this is a very unfortunate situation, so without prejudice, I'd be happy to offer you a one-off special deal to receive a replacement pair of Thomas Bird's of your choice for 50% off. Many thanks, Stuart.

Posted 1 year ago

“No shoe cream included very disappointed for the price i payed”

Helpful Report

Posted 2 years ago

Dear Timothy, We have some jars of shoe cream available but we don't send them as standard with our shoes and boots. Did you read differently somewhere? If so I'll look into making it clearer. Sorry about that. I'm happy to send a jar of our Thomas Bird shoe cream out for free for you if you like? Please could you let me know? Many thanks, Stuart

Posted 2 years ago

“Worst company I have ever bought from and terrible customer service.i paid for a return since last week on the same day my shoe was delivered and have not received any slip and you guys sent a ups personal here and she could not take the product. i need this resolved asap so i can get my money back”

Helpful Report

Posted 2 years ago

Good evening Stanley, I'm very sorry about that. I can see that Samantha did forward the instructions and returns labels in an email to you, but it looks as though it went into spam? Anyway, I've forwarded it again and also sent a second copy using a different mail server so hopefully you get it ok. Any problems, please message us as we're receiving your emails just fine! We'll make sure the boots are returned and refunded for you. Many thanks, Stuart

Posted 2 years ago

“This is the 3rd pair that I have bought. The sole inside the shoe has come unglued. I have given it to the shoe repair shop to have it glued back on. Disappointed.”

Helpful Report

Posted 2 years ago

Dear Asif, I'm sorry to hear that. We're happy to pay for the cost of gluing the insock back down for you. Please email us via the website. The leather socks are only spot glued as some of our customers like to remove them to insert their own custom insoles. This spot gluing should however should be secure enough for every day wear so I do apologise. I hope you can now enjoy wearing your boots. Many thanks, Stuart.

Posted 2 years ago

“Shoes Did Not look like the advertisement. Can’t get in touch with anyone to get a refund.”

Helpful Report

Posted 2 years ago

Good evening Cy, I'm sorry about that. We've refunded your credit card in full after receiving the goods back. The transaction is instantaneous so hopefully, you will have already received the funds. Any problems, please let us know. Many thanks, Samantha

Posted 2 years ago

“I never received my package. I reached out to you guys several times, got a response that you would take care of it and then have been ignored for over a month now.”

Helpful Report

Posted 3 years ago

Good evening Chinedu, I'm very sorry to hear that. I've checked the UPS tracking and it's showing as 'delivered' but I understand you have not received the goods. We've already sent replacements using DHL to your place of work as requested and this is also showing a 'delivered' as of yesterday so hopefully, you have received them ok. Any problems, please let me know. All the best, Stuart.

Posted 2 years ago

“One star. My shoes are missing. UPS. Lost.”

Helpful Report

Posted 4 years ago

Good evening Jose, I'm very sorry to hear that. We sent replacements out to you a while ago to your place of work as requested by email and the UPS tracking is now showing as 'delivered'. Please let us know if you have any further queries. All the best, Stuart

Posted 2 years ago

“Very poor customer service had 3 pairs no issues before. Most recent pair purchased in May have torn on top leather and all they are willing to do is sell me another pair for half retail price. Very poor will never buy from them again. You get what you pay for will stick with big name brands in future!”

Helpful Report

Posted 4 years ago

We always try to help customers where we can and we can see there is a manufacturing defect. In this case when we inspected the customers shoes, we felt they were badly worn, the heels were worn down through the rubbers into the leather heel so couldn't be easily repaired. It's always important to replace worn heel rubbers before further damage is caused. We offered a brand new pair at half price as a gesture but sadly this was not accepted. Our reviews are important and mostly positive which we will strive to maintain.

Posted 4 years ago

“These shoes have lasted only 3 months before two holes have appeared in the sole of the right shoe. Very poor and very disappointed.”

Helpful Report

Posted 4 years ago

Good evening Jonah, I'm very sorry to hear you're not happy with how your shoes have worn. The all leather soled dress shoes we offer are reasonably hardy, but they're not as durable as our combination half rubber / half leather shoes like the Benson style we offer. If you could send through some photos of the pair you have I'd be happy to assess the wear and help you. Many thanks, Stuart.

Posted 2 years ago

“Reason for the low review. I do not know where my parcel is. Courier left it outside in view of people passing by and upon returning home it was no where to be seen. I have contacted Thomas Bird twice asking what is happening, any information but nothing. No one has got back to me at all. If I knew this is how they treat customers I wouldn't have brought from them in the first place. I might as well put £225 down the drain!”

Helpful Report

Posted 4 years ago

Hello, I'm very sorry about this. The emails originally had attachments and unfortunately our spam filters didn't send it straight through to our customer service department. We've been in touch with DPD Local and requesting a driver interview. We will get back to you with the outcome and suggest ways of moving things forwards. All the best, Thomas Bird.

Posted 4 years ago

“I purchased a pair for a friend for his birthday, then decided that I wanted a different pair. When the first pair arrived at the Post Office I refused them and sent them back and ordered another pair a couple of days later. Well, it has been over 90 days and the "rep" can't find my order and refuses to issue me a refund. Beautiful shoes, very poor customer service.”

Helpful Report

Posted 5 years ago

Sorry to hear about your experience. On Monday we will double check if your shoes were returned to us. There is no record on our system but we will investigate and come back to you. Could you email us a receipt to show delivery to us? That may help. Thank you.

Posted 5 years ago

“I didn’t realize it would cost $50 to ship a return back - or that it would be so difficult. Free returns on orders over a certain amount, pre-prepared int’l shipping labels would be required to get me to order anything again. I also sent the item back more than a month ago and still have not received an acknowlegement of receipt or status on my refund.”

Helpful Report

Posted 5 years ago

Hi Sandra, I'm sorry the boots didn't fit. We do offer a subsidised international returns label for £25, about $30, which is the cheapest way of returning orders from the US. It seems to be much more if customers use the US post office for instance. The link is: https://tblon.com/products/international-return-shipping-label Did anyone make you aware of this? If customers want a different size, we will send the exchange out free. I can see the order was refunded 2 days ago, You should have got an automatic email by now? I'm sorry if communications were not as good as they should be. We try to reply quickly most of the time so sorry if we didn't for you.

Posted 5 years ago

Thomas Bird London is rated 4.9 based on 1,442 reviews