Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,712 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 19th July 2025

MATTHEW SCOTT

Thomas Bird London 5 star review on 6th July 2025

Jacob Zepeda

Thomas Bird London 5 star review on 11th June 2025

MATTHEW SCOTT

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently pleasant communication”

Helpful Report

Posted 17 hours ago

Dear Luc, Thank you for taking the time to share your kind words! We’re so glad to hear that you consistently enjoy pleasant communication with us. It’s our goal to make every interaction a positive one and feedback like yours truly motivates our team. Looking forward to connecting with you again soon! Warm wishes, Team Thomas Bird London

Posted 16 hours ago

“As ever, brilliant service. Great shoes!”

Helpful Report

Posted 3 days ago

Dear Mick, Thank you for reviewing Thomas Bird. As a loyal customer we always appreciate all feedback and we are pleased to hear how happy you are once again with our service and delivery. Kind Regards Ann

Posted 1 day ago

“All perfect, from ordering and paying on line, to delivery of the shoes on time and love the quality and comfort of the shoes”

Helpful Report

Posted 3 days ago

Dear Customer, Thank you for your fantastic review! We are delighted to hear that you found the ordering process smooth and appreciated the quality and comfort of our shoes. Timely delivery is always our aim, and it’s wonderful to know we hit the mark for you. We look forward to serving you again in the future! Warm wishes, Team Thomas Bird London

Posted 3 days ago

“Excellent value and great customer service.”

Helpful Report

Posted 5 days ago

Dear Bryan, Thank you for your wonderful review! We're thrilled to hear you found our value and customer service to be excellent. Your satisfaction means the world to us! We look forward to welcoming you back soon. Warm wishes, Team Thomas Bird London

Posted 3 days ago

“excellent quality bnoots and super fast delivery. Definitely my "go to" from now on”

Helpful Report

Posted 1 week ago

Dear Michael, Thank you for taking the time to share your experience with us! We're thrilled to know that you are pleased with the quality of our boots and the speedy delivery. It’s wonderful to have you as a valued customer, and we look forward to being your go-to for footwear in the future. Warm wishes, Team Thomas Bird London

Posted 1 week ago

“The shoes are very high quality. Packaging was excellent and included materials were a nice bonus. The website was easy to navigate. Shipping was on time and easy to track. Everything was A+.”

Helpful Report

Posted 1 week ago

Dear James, Thank you very much for reviewing Thomas Bird we really appreciate your comments. We are glad you liked the little touches including the dust bags and hand written cards. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 1 week ago

“i’m grateful that the company give rewards to its customers. i love buying shoes from this company”

Helpful Report

Posted 1 week ago

Dear David, We are so pleased to hear how you enjoy our Thomas Bird Club rewards program and it's benefits. We love to reward loyalty and support so please continue to enjoy the perks! Kind Regards Ann

Posted 1 week ago

“Spectacular service. My ordered items were delivered within three days, two days earlier from the other side of the Atlantic. This extraordinary and it goes above and beyond my expectation. Keep it up.”

Helpful Report

Posted 1 week ago

Dear Tamba, Thank you very much for reviewing Thomas Bird. We are pleased to hear how quick your delivery was received and we always appreciate feedback for our service. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 1 week ago

“My first order; arrived earlier than expected.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your fantastic review! We are thrilled to hear that your order arrived earlier than expected. We always strive to deliver our products promptly, and your satisfaction is our top priority. We hope you enjoy your purchase and look forward to serving you again soon! Warm wishes, Team Thomas Bird London

Posted 1 week ago

“Perfect, swift delivery and constant updates”

Helpful Report

Posted 1 week ago

Dear Douglas, Thank you for your wonderful review! We are so pleased to hear that our delivery was swift and that you appreciated the constant updates throughout the process. Keeping our customers informed is important to us, and your feedback truly motivates our team to maintain high standards. We look forward to serving you again in the future! Warm regards, Team Thomas Bird London

Posted 1 week ago

“A warm, professional and quality-focussed company, who take their customers very seriously. In recent correspondence - as previously - I was grateful for expert product advice and solicitous handling of a complex order. Firmly recommended.”

Helpful Report

Posted 1 week ago

Dear Matthew, Thank you so much for your kind words! We are delighted to hear that you found our service warm and professional, and that our team was able to provide you with the expert advice needed for your complex order. Your recommendation means a lot to us and truly reflects our commitment to customer satisfaction. We look forward to assisting you again in the future! Warm regards, Team Thomas Bird London

Posted 1 week ago

“Super lækre sko, som ikke skulle gåes til. Fin indpakning”

Helpful Report

Posted 2 weeks ago

Kære Allan, Tusind tak for din fantastiske anmeldelse! Vi er glade for at høre, at du elsker dine nye sko, og at de ikke kræver indgang. Vi stræber altid efter at levere produkter af højeste kvalitet, og det betyder meget for os, at vores indpakning også efterlader et godt indtryk. Vi ser frem til at byde dig velkommen tilbage snart! Venlige hilsener, Team Thomas Bird London

Posted 2 weeks ago

“I have purchased shoes from Thomas Bird for over 10 years now and I love their products. Their shoe quality is probably some of the best and their styles are very unique but professional at the same time. I continue to be pleased by the shoes and briefcases that I purchase.”

Helpful Report

Posted 3 weeks ago

Dear Valued Customer, Thank you for your incredible review! We are absolutely thrilled to hear about your lasting loyalty to Thomas Bird over the past decade. It's wonderful to know that our unique and professionally styled shoes and briefcases have consistently met your expectations. Your appreciation for our quality and craftsmanship truly inspires us to keep delivering the best. We look forward to serving you for many more years to come! Warm regards, Team Thomas Bird London

Posted 3 weeks ago

“I have purchased Thomas Bird shoes for over 10 years now and recently purchased two briefcases from them. Overall quality of the products is great and the workmaship that goes into the shoes alone is excellent. Some of the shoes I have that are several years old now look much better than newer shoes I have from different companies. Customer service is also excellent as someone typically responds to an issue within 24 hours. I recently had an issue with a pair of Chestnut Benson wholecuts I purchased and customer service responded quickly and addressed my problem with politeness and care. I always feel valued as a customer when I reach out to the company and that is quality worth brand loyalty to me.”

Helpful Report

Posted 3 weeks ago

Dear Valued Customer, Thank you for your wonderful review. We're so glad to hear that you have been a loyal Thomas Bird customer for over a decade and continue to appreciate the quality and craftsmanship of our products. It’s fantastic to know that our customer service team exceeded your expectations, and we’re committed to making sure you feel valued at every interaction. Your loyalty truly means the world to us. We look forward to serving you again soon! Warm regards, Team Thomas Bird London

Posted 3 weeks ago

“Some really exclusive shoes and boots made of quality leather and colours. Customer service is quick and responsive. Really impressed.”

Helpful Report

Posted 3 weeks ago

Dear Thomas Bird Customer, Thank you so much for your kind comments regarding our service as well as our products. We are really pleased to hear how happy you are and hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 weeks ago

“Amazingly fast delivery--my order arrived the next day from overseas in perfect condition.”

Helpful Report

Posted 3 weeks ago

Dear Daniel, Thank you for your fantastic review! We're delighted to hear that your order arrived so quickly and in perfect condition. It's always our aim to provide a seamless shopping experience, and we’re thrilled that we met your expectations. We appreciate your support and look forward to welcoming you back soon! Warm regards, Team Thomas Bird London

Posted 3 weeks ago

“I ordered the Eastwood Chelsea boots and I have to say: just wow. These are incredible. The difference between past companies I’ve ordered from is incredible. With these boots, it’s quite obvious they created and perfected by true artisans. Fast shipping and delivery as well!”

Helpful Report

Posted 3 weeks ago

Dear Jacob, Thank you so much for your glowing review! We're thrilled to hear that you love your Eastwood Chelsea boots and appreciate the craftsmanship behind them. It’s always our goal to deliver products that reflect the skill and dedication of our artisans, and your feedback truly validates our efforts. We're also pleased to hear you had a smooth shipping experience. Thank you for the amazing photo. We can't wait to see you back for more! Warm regards, Team Thomas Bird London

Posted 3 weeks ago

“Beautiful leather, elegant shoes.”

Thomas Bird London 5 star review on 30th June 2025

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for the kind words and lovely picture of the Benson Wholecut Oxfords in Grey. We are so pleased you like them and you also got them at a bargain reduced price. We hope you enjoy wearing them. Kind Regards Ann

Posted 4 weeks ago

“Exceptional quality and service – highly recommended! I recently purchased a pair of shoes from Thomas Bird, and I must say – I’m thoroughly impressed. The craftsmanship is outstanding, with real attention to detail and premium materials. The shoes are not only elegant and stylish, but also incredibly comfortable right out of the box. Delivery was prompt and the packaging reflected the brand’s high standards. It’s clear that Thomas Bird takes pride in both their products and customer service — which was courteous, responsive, and professional throughout. It’s rare to find this level of quality and care these days. I’ll certainly be returning for more, and happily recommending Thomas Bird to friends and colleagues. Thank you for a truly first-class experience.”

Helpful Report

Posted 1 month ago

Dear Mohsen, Thank you for your wonderful review. We are thrilled to know that you are impressed with the quality of our shoes and the level of service provided. It truly means a lot to us that you recognized our commitment to craftsmanship and customer care. We look forward to welcoming you back for more exceptional experiences in the future. Your recommendations to friends and colleagues are greatly appreciated! Warm regards, Team Thomas Bird London

Posted 1 month ago

“Excellent customer service”

Helpful Report

Posted 1 month ago

Dear Customer, We appreciate your feedback and kind words. We try really hard to offer the best service we can to all of our loyal customers. Kind Regards Ann

Posted 1 month ago

Thomas Bird London is rated 4.9 based on 1,712 reviews