Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,811 Reviews

97 %

of reviewers recommend Thomas Bird London

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,,
86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 19th April 2026

Brian Young

Thomas Bird London 5 star review on 27th January 2026

Tangent Ambridge

Thomas Bird London 5 star review on 13th January 2026

"george Obeng-marnu"

211

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful Shoe, outstanding service.”

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Posted 15 hours ago

“Great service with super fast delivery.”

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Posted 6 days ago

Dear Thomas Bird Customer, Thank you so much for taking the time to review Thomas Bird. We are pleased to hear how happy you are with our service and also the speedy delivery. We hope this encourages you to shop with us again. Kind Regards Ann

Posted 5 days ago

“My experience with Thomas Bird was so flawless that I referred to it to my family and acquaintances as an example of good modern retailing. Product: excellent, service even better. Besides fast delivery to the US -unlike other merchants- when I had to return a pair of boots due to size and purchased a new pair - different model due to availability- on a larger size, cust service figured out on their own what was happening, linked both transactions, address me on email (written by a human!), sent me all I needed to return the package and initiated refund process immediately. I definitely will continue to purchase from Thomas Bird. Keep it up! product and service are of equal relevance and second to price.”

Helpful Report

Posted 6 days ago

Dear Diego, Thank you so much for your lovely comments regarding not only our products but also our service. We are really pleased to hear you found the whole shopping experience to be smooth and efficient and yes we are humans not AI so each time you contact us you will receive a personal reply. We pride ourselves on our customer service and knowledge and we are extremely proud of our products. We hope you enjoy wearing your new boots and look forward to your next purchase. Kind Regards Ann

Posted 5 days ago

“Tie your outfit together with a matching belt Exceptional Quality with caring customer support”

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Posted 6 days ago

Dear Matthew, Thank you so much for your review of Thomas Bird we really appreciate you taking the time to review us and our products. We are so pleased to hear how happy you are with the service you received and we hope to welcome you back again soon. Kind Regards Ann

Posted 5 days ago

“The shoe is absolutely stunning, Eye catching,best quality and grand in style. Will choose the brand a million times”

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Posted 1 week ago

Dear Isaac, Thank you for your wonderful words. We’re thrilled you love the shoe’s style and quality, and that you’re so positive about the brand. Kind regards, Team Thomas Bird London

Posted 1 week ago

“Comfortable, high quality.”

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Posted 2 weeks ago

Dear Yamamoto, Thank you for the simple but kind words. We’re glad you found the Manhattan boots comfortable and of high quality. Kind regards, Team Thomas Bird London

Posted 1 week ago

“T-Bird is an outstanding company. My dealings have been mostly positive, one hiccup early on, which we amicably resolved. Overall I must say, they are one of The Best retailers I have ever had the pleasure to do business with. The shoes & belts are the finest quality and are Absolutely Beautiful & the customer service is icing on the cake. Over the years I've dealt with literally 100's of retailers for business & personal, they're at the top of the food chain. Kudos! Special shout out to Samantha & Ann!”

Helpful Report

Posted 3 weeks ago

Dear Kevin, Thank you for your wonderful review. We’re delighted to hear that you’ve had positive experiences overall and that any hiccup was resolved amicably. It means a lot to us to be considered among the best retailers you’ve dealt with, and we’re glad you’re enjoying the shoes, belts, and the service. Looking forward to you shopping with us again. Kind regards, Samantha ans Ann

Posted 2 weeks ago

“On recent acquisition of my size nine blood red Brooklyn shoes, current trends of scams etc always make me nervous to overcome this and a thoughtful and supportive chat with Samantha negated all the issues I had and allowed me to pay successfully and receive my purchases (shoe trees as well) within two days packaged perfectly and robustly along with Samantha going out of her way on all areas of this purchase and me now having a three off spring in the form of size nine’s all exquisite magnificence and ore hasn’t deteriorated over the the few years I’ve acquired these blessings firstly on opening the box then without fear of contradiction secondly when enjoying the elegance and comfort of wearing them and thirdly with the copious pleasant comments from friends and strangers whilst wearing this and other pairs of comfortable well fitting shoes 👞 thank you for supplying precisely what I wanted and making the experience as easy and pleasant as it turned out to be Andy B”

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Posted 3 weeks ago

Dear Andrew, Thank you very much for your lovely and comprehensive review of Thomas Bird. We are so pleased to hear how happy you are with not only the products but also the service. We hope you continue to have your shoes admired and we look forward to welcoming you back soon. Kind Regards Ann

Posted 3 weeks ago

“I originally wanted to buy the Chestnut Penny Loafers, but they were out of stock and I was told they were unlikely to be reordered, so I placed an order for the tan version instead. A short time later, a returned pair of the chestnut loafers became available, and the Thomas Bird team actually called me to ask which colour I would prefer. I was genuinely impressed by this level of personal service and attention to detail. It's rare to find a company that goes the extra mile to make sure a customer gets exactly what they want. The shoes are excellent, and the customer service was even better. Highly recommended.”

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Posted 3 weeks ago

Dear TB Customer, Thank you so much for your review of not only Thomas Bird products but also the customer service you have received. We always want to ensure our customers are happy and sometimes certain colours sell out so quick that we just cannot keep up with production. We are so pleased we managed to ensure you received the Hampton Penny Loafer in Chestnut they really are lovely shoes and such a nice colour. We are always here to answer any questions and hope to see you back shopping again soon. Kind Regards Ann

Posted 3 weeks ago

“Great artisan work at a competitive price.”

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Posted 1 month ago

Dear Customer, Thank you for your 5/5 rating and for recognizing the artisan quality and competitive pricing. We’re delighted you’re happy with Thomas Bird London and appreciate your feedback. We look forward to assisting you again soon. Kind regards, Team Thomas Bird London

Posted 1 month ago

“Excellent service from a Premier Supplier of fine footwear Complimented by a lightning delivery”

Thomas Bird London 5 star review on 20th May 2026

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Posted 1 month ago

Dear Customer, Thank you for your 5/5 rating and for noting the excellent service and lightning delivery. We’re glad you’re happy with the service and we appreciate your feedback. We look forward to assisting you again soon. Kind regards, Team Thomas Bird London

Posted 1 month ago

“Very easy to deal with. No problems.”

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Posted 1 month ago

Dear Customer, Thank you for your 5/5 rating and for noting that it was very easy to deal with. We’re glad there were no problems and we appreciate your feedback. We look forward to assisting you again soon. Kind regards, Team Thomas Bird London

Posted 1 month ago

“Quick delivery.”

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Posted 1 month ago

Dear Customer, Thank you for your 5/5 rating and for noting the quick delivery. We’re glad you’re happy with the service and we appreciate your feedback. Kind regards, Team Thomas Bird London

Posted 1 month ago

“Excellent, timely and highly-responsive communucations.”

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Posted 2 months ago

Dear Barry, Thank you for your kind words. We’re delighted our communications met your expectations and appreciate your support. We look forward to serving you again soon. Kind regards, Team Thomas Bird London

Posted 1 month ago

“Horrible return policy. Unclear. Unforgiving. Shoes stain and fall apart instantly. You'lll waste your money. Don't trust the purchased positive reviews.”

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Posted 2 months ago

“This company always has the best products with the highest quality materials and workmanship, but what sets them apart is the outstanding customer service. I've relied on them in the past and will continue to praise and rely on them in the future. Thank you, Tony”

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Posted 2 months ago

Dear Tony, Thank you so much for your kind review and also your continued loyalty. We really appreciate your comments as I know we had some shipping issues but the bag got there in the end! We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 months ago

“Repeat customer. Great customer service and excellent quality. Will be coming back for sure!”

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Posted 2 months ago

Dear John, Thank you for your wonderful review. We’re thrilled you had a great experience with our service and quality, and we can’t wait to welcome you back for your next purchase. Kind regards, Team Thomas Bird London

Posted 2 months ago

“Great Service!! Love the help I received with my first purchase. Great craftsmanship and excellent service. Will be a repeat customer in the near future. A+”

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Posted 2 months ago

Dear Brian, Thank you so much for your lovely review of Thomas Bird. We are so pleased you appreciated the help and advice we are always here to help our customers choose the right product and size. Our products are beautifully made and we are always so happy to hear from customers how much they like them. We look forward to welcoming you back for your next purchase. Kind Regards Ann

Posted 2 months ago

“Excellent customer service, excellent quality”

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Posted 2 months ago

Dear Sofya, Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with our customer service as well as our products. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 months ago

“I literally tried these on and took 2 steps and the bottom is scuffed and i cant return it even though it's larger than the size its supposed to be.”

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Posted 2 months ago

Thomas Bird London is rated 4.9 based on 1,811 reviews