Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,593 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 21st November 2024

Nadav Livni

Thomas Bird London 5 star review on 1st November 2024

Marlon Southwick

Thomas Bird London 5 star review on 28th October 2024

Romande Burston

Thomas Bird London 5 star review on 11th October 2024

Mr. Anthony Smith

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thomas Bird are a great company. And their service is fantastic.”

Helpful Report

Posted 3 days ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 2 days ago

“I was in contact with customer service a little bit via e-mail before officially purchasing two wallets - one of which was a gift. I've had my wallet now for probably about 6 months and it's held up well. The person for whom I gifted the other wallet still loves it. Excellent communication, customer service, and -- of course -- product.”

Helpful Report

Posted 4 days ago

Dear Jason, Thank you very much for your kind review of Thomas Bird. We are so pleased that you found communicating with us via email easy and that we were able to guide and support you prior to making your purchase. We are only a small team and we all like to receive feedback to ensure we continue to provide excellent customer service to all of our customers. Kind Regards Ann

Posted 3 days ago

“30 British Pounds ($38USD) is a bit steep for the return fee. It would be nice if that were issued as a store credit or an exchange for another style. As someone who owns 3 pair of TB Chelsea boots, not sure I can justify taking that risk of trying another pair.”

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Posted 5 days ago

Thank you for leaving a review for Thomas Bird. We always appreciate all feedback and we can understand your concern regarding returns costs and we have seen a significant increase in shipping costs for us but we will always try and work with our customers not only on advising how our shoes fit and compare to other styles but we can always look into exchanging to a different style or colour if available but this has to come through us directly as our online returns system unfortunately can't offer this. We hope to see you back shopping with us soon. Kind Regards Ann

Posted 3 days ago

“Shoes delivered very quickly and packaged with care.”

Helpful Report

Posted 6 days ago

Thank you so much for your review of Thomas Bird and our shoes we are immensly proud of our products and the work that goes into processing and shipping every order. Kind Regards Ann

Posted 3 days ago

“I’ve now bought 2 pair of shoes and they are quality, right from the shoe box to the shoes themselves. Delivery was 2 days from purchase . A perfect service to match the perfect shoes.”

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Posted 6 days ago

Dear Richard, Thank you for your review of Thomas Bird and our products. We are so pleased to hear how happy you are with your Eastwood Chelsea Boots. They are a beautiful Chelsea Boot and such a classic design and should be a staple in every mans wardrobe! We always try to ensure we offer the best service and we are proud of the work we put into every order right down to the handwritten notes we include with every order. Kind Regards Ann

Posted 3 days ago

“5 Star shoes, packing, delivery and communications.”

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Posted 1 week ago

Dear Victor, Thank you for your lovely review of Thomas Bird. We are always so grateful to receive such nice feedback from our customers and it's nice to hear you had an all round 5* experience. We look forward to welcoming you back for your next order. Kind Regards Ann

Posted 3 days ago

“I am a first time customer this company is awesome & the service is great.”

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Posted 1 week ago

Dear Andre, Thank you very much for your kind review of Thomas Bird it's lovely to hear from a new customer how happy they are with the service. We look forward to welcoming you back for your next purchase. Kind Regards Ann

Posted 3 days ago

“customer service was excellent. they exchanged the right shoe and sent it in less than a week. Thanks”

Helpful Report

Posted 1 week ago

Dear Brook, We are really pleased you were happy with our Customer Service and that you found the Exchange process easy to navigate and that you received your new shoes so quickly. We work hard to ensure all of our customers receive the best and most efficient service and we always love to receive feedback too. Kind Regards Ann

Posted 4 days ago

“About my new Brighton Derby she. That's it. I've worn them one day, and they're the best Derby style shoe I've ever owned. Worth every penny and then some. Truly excellent quality, comfort, style- you name it, they've got it! First I ordered slightly bigger size but, they exchanged it to my right size and they sent insoles for free. The customer service was excellent, went above and beyond to make me very happy. I will be buying more…”

Helpful Report

Posted 1 week ago

Dear Brook, Thank you for your fantastic review! We're absolutely thrilled to hear that your new Brighton Derby shoes are the best you've ever owned—they truly embody quality, comfort, and style. We're also glad our team could assist you with the size exchange and provide those insoles; customer satisfaction is our top priority. We can't wait to welcome you back for more! Warm Regards, Samantha

Posted 1 week ago

“Thomas bird has excellent customer service - I emailed them regarding my order and had an answer immediately. I have made several purchases over the years and am always thrilled.”

Helpful Report

Posted 1 week ago

Dear Valued Customer, Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our customer service. Responding promptly to our customers is something we pride ourselves on, and we're delighted to know that you have been consistently happy with your purchases over the years. We look forward to serving you again! Warmest Regards, Samantha

Posted 1 week ago

“We had a really great experience with Thomas Bird. I ordered shoes for my husband for his birthday. The original pair ended up being too big, and we sent a message (truthfully not expecting much) asking if they could give us advice on the best size since he really liked the shoes. They really engaged with us, discussing the best sizing and helping us reach a decision, then made sure we knew how to return the pair that didn't fit and had a new pair shipped out as soon as they came in stock. 10/10 experience - will definitely be back.”

Helpful Report

Posted 1 week ago

Dear Erin, Thank you so much for your wonderful review! We're thrilled that you had such a great experience with us and appreciate you sharing your journey with your husband’s birthday gift. Our team is dedicated to helping customers find the perfect fit, and it’s lovely to hear that our guidance made a difference. We look forward to welcoming you back again soon! Best Wishes, Samantha

Posted 1 week ago

“Can't speak on service as haven't interacted with them directly. Therefore neutral at 3/5.”

Helpful Report

Posted 1 week ago

We're here if you need us!

Posted 1 week ago

“Love the shoes; wish they were a darker blue but hard to find these in blue anywhere. They were on back order for a while (6 months or more).”

Helpful Report

Posted 2 weeks ago

Dear Andrew, Thank you for your thoughtful review! We're delighted to hear that you love your new shoes. We completely understand your desire for a darker blue; finding the perfect shade can indeed be tricky. We appreciate your patience while waiting for your order, and we're here to help with any questions you may have. Best Regards, Samantha

Posted 2 weeks ago

“Excellent shoes and makes me look more elegant. I really love the look”

Helpful Report

Posted 2 weeks ago

Dear Olubunmi, It is so nice to hear how happy you are with your Thomas Bird shoes and that they make you feel more elegant. Enjoy wearing them! Kind Regards Ann

Posted 2 weeks ago

“What a company…customer service is fantastic!”

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Posted 2 weeks ago

Thank you very much for your kind comments regarding Thomas Bird. We are extremely proud of what we offer and are only a small team but we like to make sure that every customer has the best shopping experience they can. Kind Regards Ann

Posted 2 weeks ago

“Just what I was looking for. Good quality. Excellent style. Quick shipping. Reasonable price.”

Helpful Report

Posted 3 weeks ago

Dear John, Thank you for your wonderful review of Thomas Bird! We're thrilled to hear that you found exactly what you were looking for in terms of quality and style. It's also great to know that our quick shipping and reasonable pricing met your expectations. We truly appreciate your support and look forward to serving you again in the future! Best Regards, Samantha

Posted 2 weeks ago

“Easy to use online store. Great pictures of the products. Excellent customer service on the phone as well.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to review Thomas Bird. We are happy to hear you found our shopping experience easy to use and that our Customer Service team were excellent. We are only a small team and we always appreciate hearing feedback from our customers. Kind Regards Ann

Posted 3 weeks ago

“Review for Thomas Bird Shoes: I can’t say enough about how amazing Thomas Bird boots are! The quality, craftsmanship, and style of their products are truly first-class. I initially ordered a pair but needed a smaller size, and the exchange process was seamless and hassle-free. The customer service team was incredibly helpful and made everything so easy. Now that I have the perfect fit, I’m absolutely in love with these boots—they’re stylish, comfortable, and of exceptional quality. I’m officially a raving fan and can’t wait to add more Thomas Bird shoes to my collection. Highly recommend! JJ Moses”

Helpful Report

Posted 3 weeks ago

Dear Jerry, Thank you so much for your amazing review of Thomas Bird and our products. We are incredibly proud of our business and product offering and we always welcome such lovely comments from our customers around the world. We are so pleased you are now a Thomas Bird fan and don't forget to join our rewards scheme so that you can then use your rewards towards your next purchase and carry on building your collection. Kind Regards Ann

Posted 3 weeks ago

“Best service, as always. Thank you very much”

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Posted 3 weeks ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 3 weeks ago

“Great service and product was a described.”

Helpful Report

Posted 3 weeks ago

Dear Connor, Thank you so much for your kind review of Thomas Bird. We are so pleased to hear you were happy with our service and that your Harrow shoes were just as you expected. Kind Regards Ann

Posted 3 weeks ago

Thomas Bird London is rated 4.9 based on 1,593 reviews