“Really professional company with good customer support. Samantha was very helpful and answered all of my questions. The only downside was the long delivery time (1 month) to Spain, but that was not their fault, rather that of Brexit-related shipping issues.”
“I ordered quite a few items when the shoes arrived and the Thomas bird shoes where the only package that came with a little personalised message. This spoke volumes and in addition to the product being amazing quality, it was apparent the customer relationship was just as important to the brand.”
“The Phoenix Boots are perfect. Slightly wider than the Memphis boot so perfect for someone like me who wants a slim silhouette from a pair of boots while also having comfort! Also, the delivery is insanely fast.”
“I love Thomas Bird for a few reasons: 1) the little bit of time it takes to write a little note and leave it in the box with the shoes is a great touch, 2) the shipping was OUTSTANDING (I live in the US, and 3) the boots/shoes are well crafted, are comfortable and are absolutely stunning! Thank you to the entire staff for creating such wonderful products. I look forward to many more wonderful experiences.”
“I’ve placed my order from Spain. The parcel took 2 weeks to arrive and had nearly 34€ in customs duties. Something to bear in mind in future ordering outside the UK.”
