Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,756 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 29th November 2025

Anonymous

Thomas Bird London 5 star review on 19th November 2025

Billy Ruhling

Thomas Bird London 5 star review on 17th October 2025

Eric Brown

Thomas Bird London 5 star review on 9th September 2025

Anonymous

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the quality of the leather and also of the shoe polish kit. The order arrived in a timely manner and all was as advertised on the website. Very pleased”

Helpful Report

Posted 3 days ago

Dear Carlos, Thank you very much for your review of Thomas Bird. We are really pleased to hear how happy you are with your Oxblood belt and shoe care pack and insoles and hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 days ago

“No issues with ordering process and boots were delivered very quickly.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you so much for your review and photo.We’re delighted the ordering process was smooth and that your boots arrived quickly. If you need any more assistance, we’re here to help. Kind regards, Team Thomas Bird London

Posted 5 days ago

“I received fantastic customer support via your Website's online chat feature. I had several questions since I could not try on the boots in person. My customer service rep delivered the goods. Thanks again!”

Helpful Report

Posted 1 week ago

Dear Patrick, Thank you so much for your review of Thomas Bird we are so pleased you received the support and advice you needed prior to your purchase. We know it's never easy buying online but we are always here to help. Kind Regards Ann

Posted 1 week ago

“Excellent service from the customer service team. I reached out because I was between sizes and needed some assistance. They measured a couple of boots for me and provided a size recommendation, which I ended up purchasing — and the fit is perfect!”

Thomas Bird London 5 star review on 20th November 2025

Helpful Report

Posted 2 weeks ago

Dear Vinci, Thank you for your wonderful review. We’re delighted the size recommendation helped and that the fit is perfect. If you ever need any more assistance, we’re here to help. Kind regards, Team Thomas Bird London

Posted 2 weeks ago

“Mayfair shoes that look and feel magnificent”

Helpful Report

Posted 2 weeks ago

Dear Jag, Thank you for sharing your kind words. We’re thrilled that you love the Mayfair shoes and that they look and feel magnificent. We look forward to welcoming you back soon. Warm regards, Team Thomas Bird London

Posted 2 weeks ago

“Excellent service. The shoes were dispatched chef efficiently and arrived very well packaged complete with a personalized thank you note in the box.”

Helpful Report

Posted 2 weeks ago

Dear Bill, Thank you so much for reviewing Thomas Bird. We are so happy to hear how happy you are and we love your wedding picture you both look so beautiful. We hope you had a lovely day. Kind Regards Ann

Posted 2 weeks ago

“All perfect....”

Helpful Report

Posted 2 weeks ago

Dear amedeo, Thank you for your wonderful feedback. We’re thrilled to hear that everything was perfect. We look forward to welcoming you back soon. Warm regards, Team Thomas Bird London

Posted 2 weeks ago

“Friendly and Responsive service”

Helpful Report

Posted 3 weeks ago

Dear Thomas Bird Customer, Thank you so much for your review it's always so nice to hear from our customers around the world and how happy they are with not only our products but also our service. We hope you are enjoying wearing your new shoes and look forward to welcoming you back soon. Kind Regards Ann

Posted 3 weeks ago

“Great product and service. Thank you as always.”

Helpful Report

Posted 1 month ago

Dear Sam, Thank you for your kind words! We’re delighted to hear that you’re happy with both our product and service. Your continued support means the world to us! Warm regards, Team Thomas Bird London

Posted 1 month ago

“Great boots, best I have ever owned and that includes Oliver Sweeny, RM Williams and Church. Customer services was very helpful and easy to speak to. Small companies are great. Immediately using my points to purchase a second pair.”

Helpful Report

Posted 1 month ago

Dear Stephen, Thank you for your fantastic review! We are thrilled to hear that you consider our boots to be the best you've ever owned, especially compared to such esteemed brands. We're also glad that our customer service team was there to assist you – supporting our customers is always a priority for us. Enjoy your second pair! Warm regards, Team Thomas Bird London

Posted 1 month ago

“Fantastic, classic, well made shoes and I look forward to purchasing my next pair 😊”

Helpful Report

Posted 1 month ago

Dear Scott, Thank you for your wonderful review! We're delighted to hear that you love our classic shoes and appreciate their quality. We can't wait to welcome you back for your next pair! 😊 Warmest regards, Team Thomas Bird London

Posted 1 month ago

“Thomas Bird and their customer service is without question, the BEST! Never before have I experienced a company so dedicated to their customers. Thank you!”

Helpful Report

Posted 1 month ago

Dear Paul, Thank you so much for your glowing review! We’re thrilled to know that you experienced our commitment to exceptional customer service. Your kind words motivate us to keep striving for the best in everything we do. Warmest regards, Team Thomas Bird London

Posted 1 month ago

“I ordered the oxblood Benson whilecut and matching belt, these shoes and belt are sharp, shipping was very fast, i couldn't be happier with my purchase!”

Helpful Report

Posted 1 month ago

Dear Eric, Thank you very much for your great review of Thomas Bird. We are really pleased to hear you were so happy with your shoes, belt and shoe cream as well as the service. The Benson Wholecuts in Oxblood look great in the picture. Kind Regards Ann

Posted 1 month ago

“My fourth pair of shoes from Thomas Bird - they are simply the best quality and value on the market!”

Helpful Report

Posted 1 month ago

Dear Charles, Thank you for your fantastic review! We're thrilled to hear that you've chosen Thomas Bird for your fourth pair of shoes. Your loyalty means the world to us, and it's wonderful to know that you find our quality and value unmatched in the market. Warm regards, Team Thomas Bird London

Posted 1 month ago

“Great customer service, fast delivery and keep you in the loop”

Helpful Report

Posted 2 months ago

Dear Martin, Thank you for your wonderful review. We're delighted to hear that you appreciated our customer service and speedy delivery. Keeping you informed throughout your experience is our priority, and it's great to know that it made a positive impression. Warmest regards, Team Thomas Bird London

Posted 2 months ago

“Fantastic quality shoes that are impossible to match elsewhere at this price point, and stellar customer service that was super helpful picking the right size and exchanging items. Highly recommend!”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you so much for reviewing Thomas Bird. We are really happy to hear how pleased you are not only with your boots but also with the customer service you received, we are always here to help. Kind Regards Ann

Posted 2 months ago

“Simplistic designs, yet so very stylishand attention grabbing. Love my TBs.”

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Posted 2 months ago

Dear Richard, Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your Ellington's they are a lovely stylish shoe. We hope you enjoy wearing them and showing them off. Kind Regards Ann

Posted 2 months ago

“Beautiful colour and incredibly stylish and comfortable, cannot fault them.”

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Posted 2 months ago

Hi Shazan, Thank you for your fantastic review. We're thrilled to hear that you find your recent order of the Hampton penny loafers in tan stylish, comfortable, and beautifully colored. Your satisfaction means the world to us, and we can't wait to have you shop with us again. Warmest wishes, Team Thomas Bird London

Posted 2 months ago

“Quick delivery to the US”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you for your wonderful review. We're happy to hear that your order arrived quickly in the US. We strive to provide a seamless shopping experience and appreciate your support. Warmest wishes, Team Thomas Bird London

Posted 2 months ago

“Customer service 10/10!”

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Posted 2 months ago

Hi, Thank you so much for reviewing Thomas Bird and giving us 10 out of 10 we are really pleased to hear how happy you are. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 months ago

Thomas Bird London is rated 4.9 based on 1,756 reviews