Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,729 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 26th August 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've just purchsed my third pair of shoes from Thomas Bird and they are all stunning. I first bought a pair of Benson Wholecut Patina in brown for very formal occasions, then a pair of Harrow Oxfords in tan for smart but less formal occasions, and now a pair of Bourne Monk Straps in navy blue suede for a more casual look. All of the shoes are comfiortbale to wear, look amazing, excellent quality and fit perfect for me (I'm a standard size 9 UK). Buying online is an enjoyable process, the communications and delivery are first class and the shoes come well packaged with a nice cloth bag for each show to keep them well protected when not in use. I would always recommend Thomas Bird if you're considering a quality pair of shoes.”

Helpful Report

Posted 4 days ago

Dear Lee, Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with all your shoes as well as the whole shopping experience. We always love to hear from our customers especially regarding the styling and fit as it helps us when we are offering advice to other customers about how the shoes genuinely fit. We look forward to welcoming you back shopping with us again soon. Kind Regards Ann

Posted 3 days ago

“I had an issue with one of the shoes and they were replaced promptly.”

Helpful Report

Posted 6 days ago

Dear Richard, Thank you for your wonderful review! We're glad to hear that we could promptly resolve the issue with your shoes. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else you need, we're just a message away! Warm regards, Team Thomas Bird London

Posted 5 days ago

“High quality products at a reasonable price, delivered overseas in record time in a carefully packaged box. Cannot ask for more!”

Helpful Report

Posted 6 days ago

Dear Jean, Thank you so much for your kind words and fantastic review! We're delighted to hear that you found our products to be high quality and reasonably priced, and that your order arrived quickly and carefully packaged. Your satisfaction is our priority, and it's feedback like yours that keeps us motivated to deliver the best for our customers. We look forward to welcoming you back soon! Thank you for the great photo. Warm regards, Team Thomas Bird London

Posted 5 days ago

“Great company, fast delivery.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our fast delivery service. Your support motivates us to keep delivering the best. We look forward to seeing you again soon! Warm regards, Team Thomas Bird London

Posted 5 days ago

“I will be very blunt and have to say how much I love you guys. Customers service is truly amazing. The shoe itself is amazing and the colour is like nothing I have found in the market. Thank you so much and can’t wait to get my next pair.”

Helpful Report

Posted 1 week ago

Dear Sami, Wow, thank you so much for your amazing review! We’re over the moon to hear that you love our customer service and that you're thrilled with your new shoes. The unique color is something we take great pride in, and we can't wait for you to find your next favorite pair! Your support means the world to us, and we're here whenever you need us. Warmly, Team Thomas Bird London

Posted 5 days ago

“Great quality shoes at an affordable price, shipping was super fast to Australia.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your wonderful review! We're thrilled to hear that you found our shoes to be of great quality at an affordable price and that shipping to Australia was speedy. Your satisfaction is incredibly important to us, and we appreciate your support. We can't wait to serve you again soon! Warm regards, Team Thomas Bird London

Posted 5 days ago

“I have dealt with tb for some years now and there service and quality is always superb. My latest purchase the oxblood penny loafers look amazing, thank you.”

Helpful Report

Posted 1 week ago

Dear Wilfred, Thank you so much for your wonderful review! We’re delighted to hear that you've enjoyed our service and the quality of our products over the years. It's fantastic to know that you’re pleased with your latest purchase. Your loyalty means everything to us, and we look forward to serving you again soon! Warm regards, Team Thomas Bird London

Posted 1 week ago

“Ordered on a Monday, arrived in Canada from London on Thursday. That's service.”

Helpful Report

Posted 2 weeks ago

Dear Daniel, Thank you for your fantastic feedback! We're delighted to hear that your order made it all the way to Canada so quickly. It’s great to know we’re hitting the mark with our service. We appreciate your support and look forward to having you shop with us again! Warm regards, Team Thomas Bird London

Posted 2 weeks ago

“I have ordered shoes three times. The shipping is always very quick, very good quality, and customer support replies promptly.”

Helpful Report

Posted 2 weeks ago

Dear Hideki, Thank you for taking the time to share your feedback! We're thrilled to hear that you’ve enjoyed our quick shipping, quality shoes, and prompt customer support. Your satisfaction is our highest priority, and it’s lovely to know we’re meeting your expectations. We truly appreciate your continued trust in us and can't wait to welcome you back! Warm regards, Team Thomas Bird London

Posted 2 weeks ago

“Customer service is exceptional from start to finish. Very friendly, knowledgeable and helpful, one of the best experiences I have ever had. Although Thomas Bird is online only, they make you feel very special. Shipping, packaging and presentation was flawless and perfect. To say they are customer obsessed is an understatement!”

Helpful Report

Posted 2 weeks ago

Dear Reviewer, Wow, thank you for such an amazing review! We are thrilled to hear that you had a fantastic experience with our customer service and that you felt special even as an online shopper. It’s our mission to provide top-notch support and presentation with every order, so your kind words truly mean the world to us. We can't wait to serve you again soon! Warm regards, Team Thomas Bird London

Posted 2 weeks ago

“Received my order when promised . Very happy with the shoes and service . Will definitely be using again.”

Helpful Report

Posted 2 weeks ago

Dear Stephen, Thank you so much for your wonderful review of Thomas Bird! We’re delighted to hear that you are happy with both the shoes and the service. Your satisfaction is our priority, and we look forward to having the pleasure of serving you again soon. Warm regards, Team Thomas Bird London

Posted 2 weeks ago

“Great customer service and great product”

Helpful Report

Posted 2 weeks ago

Dear John, Thank you very much for reviewing Thomas Bird. We are really pleased to hear how happy you are with the service you received as well as the products. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 weeks ago

“Superb service and a high-qualty product. The attention to detail with the delivery and presentation of the product was excellent. Handling of queries was also prompt and carefully handled.”

Helpful Report

Posted 2 weeks ago

Dear Paul, Thank you so much for your review of Thomas Bird and your kind words. I know we had to chase up tracking of the order for you but I'm pleased to hear that although it took slightly longer to deliver than we would have liked you were happy. We look for ward to hopefully welcoming you back again soon for your next purchase. Kind Regards Ann

Posted 2 weeks ago

“I’m very happy Customer, beautiful shoe in gray server that delivery is amazing and beautiful presentation. I will recommend all my friends and my family. Thank you again. My name is Juan Carlos.”

Helpful Report

Posted 3 weeks ago

Dear Juan Carlos, Thank you for your fantastic review! We are so pleased to hear that you love your beautiful gray shoes and that the delivery exceeded your expectations. Your recommendation means the world to us, and we are grateful for your support. Looking forward to serving you and your friends and family in the future! Warm regards, Team Thomas Bird London

Posted 3 weeks ago

“First class all-round. Speedy delivery and beautiful shoes!”

Helpful Report

Posted 3 weeks ago

Dear Jonathan, Thank you so much for your glowing review! We are delighted to hear that you experienced speedy delivery and love your beautiful shoes. It truly makes our day to know our customers are happy. We look forward to serving you again soon! Warm regards, Team Thomas Bird London

Posted 3 weeks ago

“My first time using this wonderful company. Having ordered a pair of shoes which turned up promptly, I found they were too big. I requested an exchange for a smaller pair which was handled very swiftly and I even had a call from. Ann to make sure everything was okay. You can’t ask for more than that! I will certainly be ordering more footwear from these people.”

Helpful Report

Posted 4 weeks ago

Dear Greg, Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our exchange process and that Ann was able to assist you personally. Your satisfaction is our top priority, and we look forward to providing you with more footwear in the future. Warm regards, Team Thomas Bird London

Posted 4 weeks ago

“No problems with the order thus I did not contact customer service”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you kindly for taking the time to review Thomas Bird we really appreciate it. We are glad to hear your experience went smoothly and you are happy. Kind Regards Ann

Posted 1 month ago

“Consistently pleasant communication”

Helpful Report

Posted 1 month ago

Dear Luc, Thank you for taking the time to share your kind words! We’re so glad to hear that you consistently enjoy pleasant communication with us. It’s our goal to make every interaction a positive one and feedback like yours truly motivates our team. Looking forward to connecting with you again soon! Warm wishes, Team Thomas Bird London

Posted 1 month ago

“As ever, brilliant service. Great shoes!”

Helpful Report

Posted 1 month ago

Dear Mick, Thank you for reviewing Thomas Bird. As a loyal customer we always appreciate all feedback and we are pleased to hear how happy you are once again with our service and delivery. Kind Regards Ann

Posted 1 month ago

“All perfect, from ordering and paying on line, to delivery of the shoes on time and love the quality and comfort of the shoes”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for your fantastic review! We are delighted to hear that you found the ordering process smooth and appreciated the quality and comfort of our shoes. Timely delivery is always our aim, and it’s wonderful to know we hit the mark for you. We look forward to serving you again in the future! Warm wishes, Team Thomas Bird London

Posted 1 month ago

Thomas Bird London is rated 4.9 based on 1,729 reviews