Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,682 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 23rd May 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My new boots arrived wrapped and bagged with great care and attention, super quality and fit, highly recommeded!”

Helpful Report

Posted 5 days ago

Dear Graham, Thank you for reviewing Thomas Bird. We do take great care with our products as they deserve to be well looked after and adding the dust bags really helps with this. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 5 days ago

“I bought two shoes from Thomas Birds: an Ellington Wholecut Brogue Tan and a Benson Wholecut Oxford Black. The shipping was excellent, and the quality was behind expectations. Above all, the bonus helps reduce the second pair price significantly. I keep receiving a lot of compliments.”

Helpful Report

Posted 1 week ago

Dear Berry, Thank you for your amazing review. We're absolutely delighted to hear that you're satisfied with the quality of your shoes and the shipping experience. It’s great to know you’re receiving compliments as well—there’s nothing quite like a good pair of shoes to make a statement. Would you consider posting some photo's on your reveiw, we always enjoy seeing our customer dressed up and in Thomas Bird shoes. Warm regards, Team Thomas Bird London

Posted 6 days ago

“Good logistics. Ordered boots and returned for exchange in smaller size. All smooth.”

Helpful Report

Posted 1 week ago

Dear Andrew, We are so pleased to hear how happy you are with the service and delivery of your order. It's also reassuring you found the exchange process easy to navigate. We hope you continue to shop with Thomas Bird. Kind Regards Ann

Posted 1 week ago

“It was my great experience company and service good.! Thanks”

Helpful Report

Posted 1 week ago

Dear Rajdeep, Thank you for your wonderful review! We're delighted to hear that you had a great experience with us and found our service to be good. Your kind words mean a lot to our team and motivate us to keep delivering the best. Best wishes, Team Thomas Bird London

Posted 1 week ago

“Excellent customer service”

Helpful Report

Posted 1 week ago

Dear Kyri, Thank you for your fantastic feedback! We're thrilled to hear that you experienced excellent customer service with us. Our team works hard to ensure that every interaction is a positive one, and your kind words motivate us to keep up the great work. Warm wishes, Team Thomas Bird London

Posted 1 week ago

“I love the styling and quality you get from Thomas Bird at a reasonable price. Easy buying process and fast shipping.”

Helpful Report

Posted 1 week ago

Dear Customer, We always appreciate receiving feedback from all of our customers. Thank you so much for your comments regarding our online shop and delivery. We are glad you were able to navigate the website easily and that you received your order quickly. Kind Regards Ann

Posted 1 week ago

“Because I've ordered so many products from this company (multiple pairs of shoes, matching belts, and weekend bags), I've nearly run out of fantastic things to say about the products, service and overall approach of Thomas Bird. They are by far my favorite stop for men's furnishings and continue to raise the bar each time I visit. Tony”

Helpful Report

Posted 2 weeks ago

Dear Tony, Thank you so much for your incredible review! We're overjoyed to hear that you’ve had such a fantastic experience with our products and service. Your appreciation truly inspires us to keep raising the bar. We’re thrilled to be your go-to destination for men’s furnishings, and we can't wait to see what you choose next! Warm wishes, Team Thomas Bird London

Posted 2 weeks ago

“Excellent shoes- beautiful and fit very well! Highly recommend!”

Helpful Report

Posted 2 weeks ago

Dear Valued Customer, Thank you for your wonderful review! We're so glad to hear that you love your new shoes and that they fit perfectly. Your recommendation means a lot to us, and we look forward to serving you again in the future! Best wishes, Team Thomas Bird London

Posted 2 weeks ago

“Service was amazing. I will definitely be ordering more”

Helpful Report

Posted 2 weeks ago

Dear Brock, Thank you so much for your fantastic review!.We're thrilled to hear that you had such an amazing experience with us. Your support means a lot, and we can't wait to welcome you back for your next order. Warm regards, Samantha

Posted 2 weeks ago

“I have had a consistently excellent experience of this small, quality-focussed company. Thomas Bird are the real thing; in my experience at least, they really do deliver what they claim to: very high quality Italian-style footwear at a fair price. Special commendation for representing the colour of their products so accurately online - a notoriously difficult challenge for online retailers.”

Helpful Report

Posted 2 weeks ago

Dear Matthew, Thank you for your really nice review of Thomas Bird. We always appreciate all feedback from our loyal customers we are always striving to offer the best service and products to our customers around the world. As you are probably aware we work almost on a daily basis updating our website content to reflect any changes in the product ranges including colour improvements and things like sizing advice. We are pleased to have your continued loyalty. Kind Regards Ann

Posted 2 weeks ago

“Item wwas received on time and just as described. This is my 4th shoe from the company. The service is good as usual. Thank you Thomas Bird.”

Helpful Report

Posted 2 weeks ago

Dear George, We are so pleased you are once again pleased with the service and delivery you have received from Thomas Bird. We appreciate your continued loyalty and hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 weeks ago

“The service is always prompt and thorough. The craftsmanship is why I keep coming back.”

Helpful Report

Posted 2 weeks ago

Dear Skot, Thank you very much for your lovely comments on not only our service but also the craftmanship of our shoes and boots. We are always striving to deliver the best service and work with our customers feedback to constantly update, extend and improve our ranges. We hope to keep you as a loyal customer for many years to come. Kind Regards Ann

Posted 2 weeks ago

“For a company to be out country their customer service it is top notch respond very quickly resolve issues quickly quality of service and shoes is number one in my opinion a customer for life thank you”

Helpful Report

Posted 2 weeks ago

Dear Tommy, Thank you so much for your fantastic review. It delights us to hear that you experienced our top-notch customer service. It’s our mission to resolve issues quickly and ensure your satisfaction. Your kind words about our quality of service and shoes mean the world to us, and we’re thrilled to have you as a customer for life! We look forward to serving you again soon! Warm regards, Samantha

Posted 2 weeks ago

“I have bought several shoes over several years from Thomas Bird and I have always been delighted with my purchases. I used to buy Church's and Crocket & Jones and now Thomas Bird is my favourite shoemaker with its sleek modern look. Last time I suggested in my feedback that it would be a nice touch to include a shoehorn with the impeccably bagged and packed shoes. Someone definitely listened! Thank you Samantha”

Helpful Report

Posted 3 weeks ago

Dear Sheharyar, Thank you for your wonderful review and for being a loyal Thomas Bird customer over the years! We're thrilled to hear that our modern designs have become your new favorite. We're glad you noticed the addition of the shoehorn as well; your feedback is invaluable to us, and we always strive to enhance our customer experience. We look forward to serving you again soon! Warm wishes, Samantha

Posted 2 weeks ago

“Grear customer service with quick delivery!”

Helpful Report

Posted 3 weeks ago

Dear Miles, Thank you so much for your kind comments. We always strive to achieve the highest level customer service for all of our customers. We look forward to your continued loyalty. Kind Regards Ann

Posted 3 weeks ago

“Thomas Bird. Is excellent. The shoes and service are always the best.”

Helpful Report

Posted 3 weeks ago

Dear Andrew, Thank you for you very kind review of Thomas Bird and our customer service. We appreciate your continued loyalty and hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 weeks ago

“Received my second pair of Thomas Bird boots - brown suede this time. As always, I loved receiving the package - beautifully wrapped and presented. The boots are so comfortable from first wear. Great value and expert craftsmanship make these my favorite bookmakers.”

Helpful Report

Posted 3 weeks ago

Dear Greg, Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your new boots and that you enjoyed receiving them and that you appreciate the time taken to package each order with the hand written note, dust bags and new catalogue. We take time with each order to ensure we provide great customer service every time whether it be for a new customer or a returning loyal customer. Kind Regards Ann

Posted 3 weeks ago

“Just Perfect...”

Helpful Report

Posted 3 weeks ago

Dear Martin, Thank you for your kind words. We always appreciate all feedback we receive. We hope you continue to shop with us in the future. Kind Regards Ann

Posted 3 weeks ago

“These are very beautiful shoes. The colour in blue is stunning and they look gorgous. Thomas Bird are an awesome high quality brand and their service is great. I have numerous pairs of Thomas Brand shoes and boots and love them. And I look forward to adding more to my collection.”

Helpful Report

Posted 3 weeks ago

Dear Jai, Thank you so much for your review of Thomas Bird and also your continued loyalty. We are really happy you are so pleased with your new shoes and I know you were hesitant as you hadn't tried this style before but I'm so pleased you like them. We look forward to welcoming you back to Thomas Bird again soon. Kind Regards Ann

Posted 3 weeks ago

“This is the second pair of shoes I have bought from Thomas Bird. First class shoes and first class service. I bought my first pair for big occasions, weddings for instance, and are really comfortable even after a long day in them. This pair of Oxford shoes are comfortable from Day 1 and look amazing in tan.”

Helpful Report

Posted 3 weeks ago

Dear Lee, Thank you for reviewing Thomas Bird. We are so pleased you are happy with your purchase and our service. We work really hard to ensure we provide great customer service to all of our customers wherever they are in the world. It's so lovely to hear you have returned to us as a repeat customer and that you are so happy. We really appreciate your loyalty. Kind Regards Ann

Posted 3 weeks ago

Thomas Bird London is rated 4.9 based on 1,682 reviews