Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,683 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 23rd May 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second pair of shoes I have bought from Thomas Bird. First class shoes and first class service. I bought my first pair for big occasions, weddings for instance, and are really comfortable even after a long day in them. This pair of Oxford shoes are comfortable from Day 1 and look amazing in tan.”

Helpful Report

Posted 3 weeks ago

Dear Lee, Thank you for reviewing Thomas Bird. We are so pleased you are happy with your purchase and our service. We work really hard to ensure we provide great customer service to all of our customers wherever they are in the world. It's so lovely to hear you have returned to us as a repeat customer and that you are so happy. We really appreciate your loyalty. Kind Regards Ann

Posted 3 weeks ago

“I had concerns about having been previously hacked prior to my order! However I contacted Thomas Bird about the issues and concerns I have and there response reinforced my confidence thoroughly ,so much so I placed the order through normal channels ,where I received the order one hundred percent right on time with a classy pristine piece of foot candy!!!!!which was exactly what it said on the tin colour quality, packaging was perfect where no damage was encountered and all we’re pristine.”

Helpful Report

Posted 3 weeks ago

Dear Andrew, Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with our service as I know you had reservations about ordering anything online due to issues you had had with your card elsewhere and we are glad you found the whole process easy including using our online chat service. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 3 weeks ago

“Service levels are 5 star, as indeed the product s are.”

Helpful Report

Posted 3 weeks ago

Dear Roger, Thank you for your fabulous review of Thomas Bird! We're thrilled to hear that you found our service and products deserving of 5 stars. Your satisfaction is our highest priority, and we look forward to providing you with excellent service and quality in the future. Best Regards, Samantha

Posted 3 weeks ago

“Excellent quality of shoes and boots. I currently own four pairs of boots and one pair of shoes.”

Helpful Report

Posted 3 weeks ago

Dear Mark, Thank you for your excellent review of Thomas Bird! We're delighted to hear that you're enjoying the quality of our shoes and boots. It's wonderful to know that you have multiple pairs in your collection; your support truly means a lot to us. We look forward to helping you with your future purchases! Best Regards, Samantha

Posted 3 weeks ago

“Fabulous quality and first class service. Many more pairs will be ordered I suggest....”

Helpful Report

Posted 3 weeks ago

Dear Nigel, Thank you for your fantastic review of Thomas Bird! We're so pleased to hear that you are impressed with both the quality of our products and the service you received. Your support means a lot to us, and we can’t wait to assist you with your future orders. Best Regards, Samantha

Posted 3 weeks ago

“Despite getting the wrong size of boots, I was able to secure an exchange for shoe trees in another size whilst I was getting a new pair of boots sent my way. Terrific customer service.”

Helpful Report

Posted 3 weeks ago

Dear Aaron, Thank you for your wonderful review of Thomas Bird! We're thrilled to hear that you had a positive experience with our customer service team. We're always here to assist with exchanges and make the process as smooth as possible. Your satisfaction is our top priority, and we look forward to serving you again soon. Kind Regards, Samantha

Posted 3 weeks ago

“Amazing consistent support in every aspect. After sales has been amazing and any questions answered straight away.”

Helpful Report

Posted 3 weeks ago

Dear Stephen, Thank you so much for reviewing Thomas Bird, I know we had a few technically issues but I'm so glad you are happy with our service we always try to respond as quickly as we can and we have the online chat service too which is normally answered even when the office is closed. Kind Regards Ann

Posted 3 weeks ago

“Easy to order online, confirmation of order, communication received when order is dispatched to courier. Followed the tracking details and all was fine. So great experience buying from Thomas bird.”

Helpful Report

Posted 4 weeks ago

Dear Matt, We are really happy to hear you had an all round great shopping experience with Thomas Bird. We work really hard to ensure that from start to finish everything is as easy and smooth as possible no matter where our customers are in the world. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 4 weeks ago

“I love their shoes and I recently ordered some Harrow oxfords and cedar wood shoe trees. Both products are fantastic quality. Ordering process online is easy and delivered without any damage. When I have emailed them in the past, regarding any questions I have they reply promplty and are always professional and customer focused.”

Helpful Report

Posted 4 weeks ago

Dear Shazan, Thank you for reviewing Thomas Bird. We always appreciate feedback and we are so pleased to hear how happy you are not only with our products but also the whole shopping experience. We always strive to ensure we offer the highest level customer service to all of our customers. We hope you continue to enjoy shopping with us. Kind Regards Ann

Posted 4 weeks ago

“I urgently needed dress shoes for work and bought these online. Not only do the shoes look incredibly sharp, but the customer service was also exceptionally kind and helpful. Absolutely top-notch experience!”

Helpful Report

Posted 4 weeks ago

Dear Customer, Thank you for posting a review of your experience with Thomas Bird. I recall your order and I remember tracking the delivery to make sure they reached you in time for your deadline and it's so nice to hear not only did they arrive in time but also that you were so pleased with the shoes as well as the service. Enjoy wearing them and we hope to see you back shopping with Thomas Bird again soon. Kind Regards Ann

Posted 4 weeks ago

“Excellent web site. The service is impeccable. The shoes come beautifully wrapped in shoe bags. Some shoe horns included with the shoes would be most welcome.”

Helpful Report

Posted 4 weeks ago

Dear Dr Asad, Thank you for your kind words regarding our website, service and our products. We are constantly working to keep our website as up to date as possible and use customer feedback to make improvements that help with the whole experience of shopping with us. I am really pleased to hear you like the way we look after our shoes with the dust bags and the care we take to pack each individual item. I will pass on your comments regarding the shoe horns and I will try to remember to include one with your next purchase. We do include long shoe horns with our tall boots. Kind Regards Ann

Posted 4 weeks ago

“I have purchased several shoes and belts from Thomas bird and im always satisfied with their professionalism, their speedy mailing service and especially the product.”

Helpful Report

Posted 1 month ago

Dear Tyrone, Thank you so much for your review of Thomas Bird. We all appreciate your loyalty and your kind comments as we all take pride in offering the best customer service as well as expecting the same from our courier partners. Look out for new stock arriving in July. Kind Regards Ann

Posted 4 weeks ago

“Thomas Bird, Customer Service and the ordering process was fantastic! Extremely easy to order and Ann was very accommodating.”

Helpful Report

Posted 1 month ago

Dear Valued Customer, Thank you for your great review. We’re thrilled to hear that you had a fantastic experience with our customer service and found the ordering process so easy. Ann truly appreciates your kind words and is always here to ensure a seamless shopping experience. We look forward to serving you again soon! Kind Regards, Samantha

Posted 1 month ago

“Sexy shoes!”

Helpful Report

Posted 1 month ago

Dear Tafara, We love that you are so happy with your Thomas Bird purchase! We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 1 month ago

“Very clear and informative website, really made the process to buy online seamless.”

Helpful Report

Posted 1 month ago

Dear Jose, Thank you for your review of Thomas Bird we always appreciate our customers letting us know their thoughts. We are pleased to note that you found our website to be clear and informative and that it helped with you being able to make an informed decision about your purchase. We look forward to welcoming you back to Thomas Bird. Kind Regards Ann

Posted 1 month ago

“1. Shoes look just as good (if not better) in-person 2. True genuine leather with genuine leather smell 3. Shoes will stretch a bit so one can buy 1/2 size smaller 4. Incredible craftsmanship and execution 5. Timely delivery 6. Price point is actually cheap for this quality shoe”

Helpful Report

Posted 1 month ago

Dear Andrey, Thank you so much for your glowing review of Thomas Bird and our products. We always welcome all feedback we receive as it helps us to deliver not only fantastic products but also great customer service. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 1 month ago

“Fast service.”

Helpful Report

Posted 1 month ago

Dear Chris, Thank you for your review of Thomas Bird. We work hard with our courier partners to try and make sure all of our products are shipped and received as quickly as possible wherever they are going to around the world. Kind Regards Ann

Posted 1 month ago

“quick shipping! its a bit too big. you have to get 1 size smaller”

Thomas Bird London 5 star review on 16th April 2025

Helpful Report

Posted 1 month ago

Dear Yvens, Thank you for your kind review. We're delighted to hear you received your order quickly. We appreciate your feedback regarding the sizing, and we always recommend checking our size guide for the best fit. Thank you for your loyalty to Thomas Bird. Kind Regards Ann

Posted 1 month ago

“Great service. I ordered the wrong size and returning it and replacing it was very easy.”

Helpful Report

Posted 1 month ago

Dear Kwame, Thank you for your fantastic review. We're thrilled to hear that your experience with our service was smooth and hassle-free. We always aim to make exchanges as easy as possible for our valued customers. If you need any further assistance in the future, don’t hesitate to reach out! Kind Regards, Samantha

Posted 1 month ago

“shipping was crazy fast. love the shoes. not sure i would call it tan color. also, shoes from the company seem to run a size bigger.”

Thomas Bird London 5 star review on 8th April 2025

Helpful Report

Posted 2 months ago

Dear Yvens, Thank you for being a loyal Thomas Bird customer. We are so pleased to hear you love your Benson Wholecut Oxfords in Tan. The colour can vary ever so slightly with each production with your pair looking lovey and rich in the picture you've sent us. With some of our styles they can be slightly more generous in size and we are always available to answer any questions on fit prior to purchases to make sure our customers are happy. Kind Regards Ann

Posted 2 months ago

Thomas Bird London is rated 4.9 based on 1,683 reviews