Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.87

4.9 Rating 1,711 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 19th July 2025

MATTHEW SCOTT

Thomas Bird London 5 star review on 6th July 2025

Jacob Zepeda

Thomas Bird London 5 star review on 11th June 2025

MATTHEW SCOTT

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is always prompt and thorough. The craftsmanship is why I keep coming back.”

Helpful Report

Posted 2 months ago

Dear Skot, Thank you very much for your lovely comments on not only our service but also the craftmanship of our shoes and boots. We are always striving to deliver the best service and work with our customers feedback to constantly update, extend and improve our ranges. We hope to keep you as a loyal customer for many years to come. Kind Regards Ann

Posted 2 months ago

“For a company to be out country their customer service it is top notch respond very quickly resolve issues quickly quality of service and shoes is number one in my opinion a customer for life thank you”

Helpful Report

Posted 2 months ago

Dear Tommy, Thank you so much for your fantastic review. It delights us to hear that you experienced our top-notch customer service. It’s our mission to resolve issues quickly and ensure your satisfaction. Your kind words about our quality of service and shoes mean the world to us, and we’re thrilled to have you as a customer for life! We look forward to serving you again soon! Warm regards, Samantha

Posted 2 months ago

“I have bought several shoes over several years from Thomas Bird and I have always been delighted with my purchases. I used to buy Church's and Crocket & Jones and now Thomas Bird is my favourite shoemaker with its sleek modern look. Last time I suggested in my feedback that it would be a nice touch to include a shoehorn with the impeccably bagged and packed shoes. Someone definitely listened! Thank you Samantha”

Thomas Bird London 5 star review on 21st May 2025

Helpful Report

Posted 2 months ago

Dear Sheharyar, Thank you for your wonderful review and for being a loyal Thomas Bird customer over the years! We're thrilled to hear that our modern designs have become your new favorite. We're glad you noticed the addition of the shoehorn as well; your feedback is invaluable to us, and we always strive to enhance our customer experience. We look forward to serving you again soon! Warm wishes, Samantha

Posted 2 months ago

“Grear customer service with quick delivery!”

Helpful Report

Posted 2 months ago

Dear Miles, Thank you so much for your kind comments. We always strive to achieve the highest level customer service for all of our customers. We look forward to your continued loyalty. Kind Regards Ann

Posted 2 months ago

“Thomas Bird. Is excellent. The shoes and service are always the best.”

Helpful Report

Posted 2 months ago

Dear Andrew, Thank you for you very kind review of Thomas Bird and our customer service. We appreciate your continued loyalty and hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 months ago

“Received my second pair of Thomas Bird boots - brown suede this time. As always, I loved receiving the package - beautifully wrapped and presented. The boots are so comfortable from first wear. Great value and expert craftsmanship make these my favorite bookmakers.”

Helpful Report

Posted 2 months ago

Dear Greg, Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your new boots and that you enjoyed receiving them and that you appreciate the time taken to package each order with the hand written note, dust bags and new catalogue. We take time with each order to ensure we provide great customer service every time whether it be for a new customer or a returning loyal customer. Kind Regards Ann

Posted 2 months ago

“Just Perfect...”

Helpful Report

Posted 2 months ago

Dear Martin, Thank you for your kind words. We always appreciate all feedback we receive. We hope you continue to shop with us in the future. Kind Regards Ann

Posted 2 months ago

“These are very beautiful shoes. The colour in blue is stunning and they look gorgous. Thomas Bird are an awesome high quality brand and their service is great. I have numerous pairs of Thomas Brand shoes and boots and love them. And I look forward to adding more to my collection.”

Helpful Report

Posted 2 months ago

Dear Jai, Thank you so much for your review of Thomas Bird and also your continued loyalty. We are really happy you are so pleased with your new shoes and I know you were hesitant as you hadn't tried this style before but I'm so pleased you like them. We look forward to welcoming you back to Thomas Bird again soon. Kind Regards Ann

Posted 2 months ago

“This is the second pair of shoes I have bought from Thomas Bird. First class shoes and first class service. I bought my first pair for big occasions, weddings for instance, and are really comfortable even after a long day in them. This pair of Oxford shoes are comfortable from Day 1 and look amazing in tan.”

Thomas Bird London 5 star review on 19th May 2025

Helpful Report

Posted 2 months ago

Dear Lee, Thank you for reviewing Thomas Bird. We are so pleased you are happy with your purchase and our service. We work really hard to ensure we provide great customer service to all of our customers wherever they are in the world. It's so lovely to hear you have returned to us as a repeat customer and that you are so happy. We really appreciate your loyalty. Kind Regards Ann

Posted 2 months ago

“I had concerns about having been previously hacked prior to my order! However I contacted Thomas Bird about the issues and concerns I have and there response reinforced my confidence thoroughly ,so much so I placed the order through normal channels ,where I received the order one hundred percent right on time with a classy pristine piece of foot candy!!!!!which was exactly what it said on the tin colour quality, packaging was perfect where no damage was encountered and all we’re pristine.”

Helpful Report

Posted 2 months ago

Dear Andrew, Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with our service as I know you had reservations about ordering anything online due to issues you had had with your card elsewhere and we are glad you found the whole process easy including using our online chat service. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 months ago

“Service levels are 5 star, as indeed the product s are.”

Helpful Report

Posted 2 months ago

Dear Roger, Thank you for your fabulous review of Thomas Bird! We're thrilled to hear that you found our service and products deserving of 5 stars. Your satisfaction is our highest priority, and we look forward to providing you with excellent service and quality in the future. Best Regards, Samantha

Posted 2 months ago

“Excellent quality of shoes and boots. I currently own four pairs of boots and one pair of shoes.”

Helpful Report

Posted 2 months ago

Dear Mark, Thank you for your excellent review of Thomas Bird! We're delighted to hear that you're enjoying the quality of our shoes and boots. It's wonderful to know that you have multiple pairs in your collection; your support truly means a lot to us. We look forward to helping you with your future purchases! Best Regards, Samantha

Posted 2 months ago

“Fabulous quality and first class service. Many more pairs will be ordered I suggest....”

Helpful Report

Posted 2 months ago

Dear Nigel, Thank you for your fantastic review of Thomas Bird! We're so pleased to hear that you are impressed with both the quality of our products and the service you received. Your support means a lot to us, and we can’t wait to assist you with your future orders. Best Regards, Samantha

Posted 2 months ago

“Despite getting the wrong size of boots, I was able to secure an exchange for shoe trees in another size whilst I was getting a new pair of boots sent my way. Terrific customer service.”

Helpful Report

Posted 2 months ago

Dear Aaron, Thank you for your wonderful review of Thomas Bird! We're thrilled to hear that you had a positive experience with our customer service team. We're always here to assist with exchanges and make the process as smooth as possible. Your satisfaction is our top priority, and we look forward to serving you again soon. Kind Regards, Samantha

Posted 2 months ago

“Amazing consistent support in every aspect. After sales has been amazing and any questions answered straight away.”

Helpful Report

Posted 2 months ago

Dear Stephen, Thank you so much for reviewing Thomas Bird, I know we had a few technically issues but I'm so glad you are happy with our service we always try to respond as quickly as we can and we have the online chat service too which is normally answered even when the office is closed. Kind Regards Ann

Posted 2 months ago

“Easy to order online, confirmation of order, communication received when order is dispatched to courier. Followed the tracking details and all was fine. So great experience buying from Thomas bird.”

Helpful Report

Posted 2 months ago

Dear Matt, We are really happy to hear you had an all round great shopping experience with Thomas Bird. We work really hard to ensure that from start to finish everything is as easy and smooth as possible no matter where our customers are in the world. We hope to see you back shopping with us again soon. Kind Regards Ann

Posted 2 months ago

“I love their shoes and I recently ordered some Harrow oxfords and cedar wood shoe trees. Both products are fantastic quality. Ordering process online is easy and delivered without any damage. When I have emailed them in the past, regarding any questions I have they reply promplty and are always professional and customer focused.”

Helpful Report

Posted 2 months ago

Dear Shazan, Thank you for reviewing Thomas Bird. We always appreciate feedback and we are so pleased to hear how happy you are not only with our products but also the whole shopping experience. We always strive to ensure we offer the highest level customer service to all of our customers. We hope you continue to enjoy shopping with us. Kind Regards Ann

Posted 2 months ago

“I urgently needed dress shoes for work and bought these online. Not only do the shoes look incredibly sharp, but the customer service was also exceptionally kind and helpful. Absolutely top-notch experience!”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you for posting a review of your experience with Thomas Bird. I recall your order and I remember tracking the delivery to make sure they reached you in time for your deadline and it's so nice to hear not only did they arrive in time but also that you were so pleased with the shoes as well as the service. Enjoy wearing them and we hope to see you back shopping with Thomas Bird again soon. Kind Regards Ann

Posted 2 months ago

“Excellent web site. The service is impeccable. The shoes come beautifully wrapped in shoe bags. Some shoe horns included with the shoes would be most welcome.”

Helpful Report

Posted 2 months ago

Dear Dr Asad, Thank you for your kind words regarding our website, service and our products. We are constantly working to keep our website as up to date as possible and use customer feedback to make improvements that help with the whole experience of shopping with us. I am really pleased to hear you like the way we look after our shoes with the dust bags and the care we take to pack each individual item. I will pass on your comments regarding the shoe horns and I will try to remember to include one with your next purchase. We do include long shoe horns with our tall boots. Kind Regards Ann

Posted 2 months ago

“I have purchased several shoes and belts from Thomas bird and im always satisfied with their professionalism, their speedy mailing service and especially the product.”

Helpful Report

Posted 2 months ago

Dear Tyrone, Thank you so much for your review of Thomas Bird. We all appreciate your loyalty and your kind comments as we all take pride in offering the best customer service as well as expecting the same from our courier partners. Look out for new stock arriving in July. Kind Regards Ann

Posted 2 months ago

Thomas Bird London is rated 4.9 based on 1,711 reviews