The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Perfect came early well packaged and yarn brilliant to work with”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Pleased with my wool . Busy knitting .”

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Posted 2 years ago

“Can't fault this company. The wool is lovely, and also very quick with delivery Keep up the brilliant work team”

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Posted 2 years ago

“Excellent company to shop with.”

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Posted 2 years ago

“Lovely wool at reasonable prices!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Great service with a personal touch. Loved the Tutti Frutti baby wool which I used to knit a baby blanket. Would certainly order again when starting a new project.”

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Posted 2 years ago

“Very happy with all my purchases good value and great service definitely be shopping again”

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Posted 2 years ago

“Fantastic service, royal mail could do with getting their finger out though, wool has been great not long before I will be on to you for more thank you, Yvonne, x”

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Posted 2 years ago

“Very happy with the service and the quality of the Baby Aran Wool purchased. Have given numerous Cot Blankets as gifts. Some 6 or so years later I’ve been approached by a friend to complete one for her. Returned to The wool factory again for supplies and pleased to say that the service and wool were still of the Same High Standard.”

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Posted 2 years ago

“I love how affordable the acrylic double knit skeins are. With so many beautiful colours to choose from. Since finding the Wool Factory from a search on Google I've ordered many times & will order many tes to come. 😍”

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Posted 2 years ago

“Great choice of yarns, ideal for my charity knitting projects. Speedy delivery and good communication too.”

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Posted 2 years ago

“Fabulous Service.”

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Posted 2 years ago

“The wool is lovely quality nice and soft and very good price and I am enjoying knitting with it”

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Posted 2 years ago

“I was pleasantly surprised by the fact that my order was delivered so promptly. I came back to ‘The Wool Factory’ after some absence because I had been so disappointed in my last wool order and waited a couple of months before it was delivered. So it was with trepidation that I returned and if this service was to continue where you make an order and your order was dealt with promptly then I shall continue to be a customer.”

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Posted 2 years ago

“I was really pleased with my order from the start to the finish loved the email you sent back it was so sweet about my order getting processed”

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Posted 2 years ago

“Excellent value for money, I'm always pleased with the products i have bought from the wool factory.The wool is lovely will have no worries ordering in the future. K, Templeton”

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Posted 2 years ago

“Excellent customer service I will be buying from this company again.The wool knits up lovely ******”

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Posted 2 years ago

“I was waiting to hear if wool I needed was back in stock & was delighted to get an email informing me when it was! The awaited product plus other wool I ordered, arrived promptly & the email confirming my purchases made me smile! I can recommend this family company & have used them on many occasions.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews