The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery and lovely yarn.”

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Posted 2 years ago

“I found your wool very affordable with lots of colours to choose from and they arrived quickly.Will use you again.”

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Posted 2 years ago

“great choice of wool at reasonable prices,good delivery,,wife was happy with her items recieved”

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Posted 2 years ago

“As our parcel was lost it was re posted quickly and was what we ordered your deliverys normally are with us within 5 days so that's how we knew there was a problem keep up your good service and great products Many thanks mark”

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Posted 2 years ago

“Good quality and very quick delivery”

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Posted 2 years ago

“Very good service prompt delivery and very reasonable prices”

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Posted 2 years ago

“Te wool was lovely the only thing was the delivery time”

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Posted 2 years ago

“Excellent customer service and have made numerous purchases of wool. Would highly recommended this company”

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Posted 2 years ago

“Good choices, good prices, good delivery!”

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Posted 2 years ago

“I started crocheting 18 months ago. I discovered The Wool Warehouse about 13 months ago. I don't buy from anywhere else now. They have such a fantastic range for all projects. Delivery is fast and it's so lovely that the wool arrives in an organza bag. Keep up the great work THE WOOL Warehouse!”

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Posted 2 years ago

“Easy to order fast delivery”

The Wool Factory Ltd 5 star review on 19th April 2023

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Posted 2 years ago

“Great choice, great service and fast delivery. Happy customer!”

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Posted 2 years ago

“Beautiful wool at brilliant prices. Always promptly despatched and delivered. Would highly recommend.”

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Posted 2 years ago

“An excellent retailer, very easy to use website & ordering system, extremely friendly update emails & progress on your order. Good are well packaged & arrive quickly. Great choice of products.”

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Posted 2 years ago

“Fantastic service. Arrived before time stated even though it was abank holiday. We definitely order again and add you to my favorites 😍”

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Posted 2 years ago

“Quick delivery and very happy with the yarn .”

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Posted 2 years ago

“I downloaded the pattern I wanted without any problem and was able to print off. It was one I had used before but lost so I was delighted to find it.”

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Posted 2 years ago

“Arrived quickly . Well packed . Good quality wool. Good value . Will definitely use again”

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Posted 2 years ago

“Everything was spot on in price, quality, speed of delivery and communication. Will definitely order again👍🏻”

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Posted 2 years ago

“First time I have ordered from the wool factory ,great choice of yarns at great prices and good quality too. I would definitely recommend and I will be buying from them again”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews